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“Excellent stay, would highly recommend..! ”

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Holiday Inn Express Manchester East
Ranked #54 of 117 Hotels in Manchester
Manchester, United Kingdom
1 review
“Excellent stay, would highly recommend..! ”
Reviewed 12 January 2014 via mobile

Stayed here for one night with my partner, came into the hotel and booked the room with Sam ( I think that was her name), very helpful and polite. I asked for a quiet room on the highest floor and late check out. On arrival, this was exactly what I got, the room was to the end of the hotel, it was clean and the bed was comfy! I will definitely be coming back here for another nights stay, value for money and there were no faults...!

Stayed December 2013, travelled as a couple
Helpful?
Thank T4NYA_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Senior Guest Services Manager at Holiday Inn Express Manchester East, responded to this review, 13 January 2014
Dear T4NYA_C

Thank you for such a positive review. We focus very much on our level of customer service here and I truly believe that the team are one of the hotel's greatest assets. Therefore, it always gives us such a lift when we receive comments such as yours and I will make sure that they are shared with everybody, Sam in particular!

We look forward to seeing you again.

Kind Regards

Daniel Dane
Senior Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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616 reviews from our community

Traveller rating
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    22
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
1 review
Reviewed 10 January 2014 via mobile

Expected little got much more. Clean, tidy rooms, helpful staff, what's not to love? And at such low price too. I'll be back and hope all holiday inn expresses are this good. . . . . . . . . . . . . . . .

Stayed January 2014, travelled with friends
Helpful?
Thank Maggie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Senior Guest Services Manager at Holiday Inn Express Manchester East, responded to this review, 13 January 2014
Dear Maggie C

Thank you for your review. I am delighted that you were impressed by your last minute booking at our hotel. We aim to provide a high level of service for all of our guests, be it a booking made months in advance or at the very last minute, and I am delighted that this exactly what you found.

We look forward to seeing you again.

Kind Regards

Daniel Dane
Senior Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shropshire
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 January 2014

We stayed at Christmas while visiting family, our fourth or fifth time since the hotel opened. It has managed to keep its modern, smart appearance and we had no problems with comfort, cleanliness or peace even though the hotel was quite busy. Room price was very fair and included breakfast.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LoopyShropshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Senior Guest Services Manager at Holiday Inn Express Manchester East, responded to this review, 7 January 2014
Dear LoopyShropshire

Thank you for your review. I am delighted that you continue to choose our hotel for your visits to Manchester, and even more so that you continue to have enjoyable visits with a good level of service. We have recently made some upgrades to our bedrooms and I am pleased that this was a contributor to you enjoying your visit.

Your continued feedback is most welcome, we look forward to seeing you again.

Kind Regards

Daniel Dane
Senior Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gravesend, United Kingdom
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 December 2013

For a City break and a bit of shopping over a weekend or a mid-week this is a superb stop. I was pleasantly surprised at the quality of the room, bedding, cleanliness and the facilities near reception with the bar and breakfast and the location was ideal

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank COOLEYBLUE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Senior Guest Services Manager at Holiday Inn Express Manchester East, responded to this review, 31 December 2013
Dear Cooleyblue

Thank you so much for your review and your kind words. It's always gives us a lift when we receive such positive feedback and I will make sure that this is shared with the team here.

We look forward to seeing you again.

Kind Regards

Daniel Dane
Senior Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 December 2013

This was our 4th stay at this hotel and will be our last. Room 321 black hair on sheets and in bathroom bottom sheet did not fit mattress Room 209 Bottom sheet did not fit mattress hinges on outside window broken so window didnt close properly and let in road noise. Corridors need a good vaccum including the edges front of house staff very unhelpfull and ignorant. Really gone downhill since our last visit. Only thing going for it now is the location.

Room Tip: Pot luck really
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hazel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Senior Guest Services Manager at Holiday Inn Express Manchester East, responded to this review, 18 December 2013
Dear Hazel J

Thank you for your review. I am disappointed to read that, as one of our regular guests, you experienced issues on your recent visit which have prompted you to reconsider a return to our hotel. The issues you have described are not in keeping with the many excellent comments we receive about the quality of our rooms and staff, and also the high expectation that we have of ourselves.

I understand that there are many accommodation choices available to you and so I would be eager to investigate this matter further. I would be grateful if you would contact me directly at sgsm@hiexpressmanchester.co.uk so that I may discuss this matter with you.

Kind Regards

Daniel Dane
Senior Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northwich, United Kingdom
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 December 2013

Me and my boyfriend stayed here for one night as we were going to a concert on fri 13th dec.
thought this hotel was good as very cheap on booking.com.
Not in the best place 10 min journey in taxi to Manchester Piccadilly and also the 02 about 8 mins away. We went to the Apollo so needed a taxi for this reception very good as had a telephone which put you straight through to an operator who would get a taxi to come straight to the hotel and take you to your destination. rather cheap too. we stayed in 215 was a very good room. warm, big bed , nice bathroom with good shower. room had a flat screen tv and also a sofa bed which we thought was good. also as we got hungry after the gig there is a McDonalds right next door literally a minute walk away. 24hr one. brilliant all round :) would stay again for sure. got more for what we paid for. BRILLIANT.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mwoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Senior Guest Services Manager at Holiday Inn Express Manchester East, responded to this review, 18 December 2013
Dear Mwoodle

I am so pleased by your comments and delighted that you really enjoyed your visit to our hotel. We aim to offer a product that is excellent in both service and quality, whilst also being competitive in terms of price and so I am very pleased that this is exactly what you experienced.
I will make the team aware of your comments, and I am sure that we will welcome you back in the near future.

Kind Regards

Daniel Dane
Senior Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ulverston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 December 2013

Really enjoyed the stay and was impressed with the hotel and the price and complimentary breakfast it was all clean the bed was very comfortable we had a kettle with tea coffee etc at the ready a tv and if you had forgotten anything you could just phone reception they were very pleasant and helpful

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cherishe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Senior Guest Services Manager at Holiday Inn Express Manchester East, responded to this review, 13 December 2013
Dear cherishe

Thank you for your review. I am very pleased by your comments and delighted that you had a pleasant stay with us. We understand that the little touches can go a long way to making a great stay, which is why we have a dedicated team on site who are committed to doing everything they can to ensure our guests enjoy their visit. I'll make sure your review is shared with the entire team here.

Kind Regards

Daniel Dane
Senior Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Manchester East

Property: Holiday Inn Express Manchester East
Address: Debdale Park 21 Wall Way | Hyde Road, Manchester M18 7WY, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#30 Family Hotel in Manchester
#30 Romantic Hotel in Manchester
#37 Business Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn Express Manchester East 3.5*
Number of rooms: 97
Official Description (provided by the hotel):
Holiday Inn East Manchester East is just 1 mile from the M60 motorway, Junction 24, and M67, Junction 1. Rates include continental breakfast with hot choices and free car parking and coach access. We are just 2 miles from City of Manchester Stadium, Sport City and Manchester Velodrome home of British Cycling, and a short taxi journey to Old Trafford Stadium, home of Manchester United Football Club.All rooms offer wifi access, telephone and tea/coffee making facilities, with all bedroom windows opening for guest use. Manchester International Airport is 15 minutes away, whilst an hour's drive by motorway from the hotel will take you to the English Lake District and to the seaside coastal resorts of Blackpool, and the city of Liverpool. Within Manchester city centre are major and small art galleries and museums, including the Tate North, the new Lowry at Salford Quays, the City Art Gallery, the Manchester Museum and the Museum of Science and Industry , as examples. Whether you decide to do shopping in the Trafford Centre or attend a concert at the MEN Arena, you are always welcome at Holiday Inn Express Manchester East, Gorton, Manchester. ... more   less 
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Also Known As:
Holiday Inn Express Manchester East Hotel Manchester
Holiday Inn Manchester
Manchester Holiday Inn

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