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Holiday Inn Express Manchester East
Ranked #52 of 115 Hotels in Manchester
Epping, United Kingdom
Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“pg”
5 of 5 bubbles Reviewed 6 August 2014

great hotel near all the main attractions, very clean hotel with good food and very polite staff, staff were all very well dressed and looked very smart, easy to get to by car and public transport, a must for all on your visit to Manchester.

Room Tip: we had a ground floor and it was great for easy access as l am partly disabled.
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank petergK6625EO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Guest Service Assistant at Holiday Inn Express Manchester East, responded to this review, 8 August 2014
Dear petergK6625EO,

Thank you very much for your kind words! I'm very glad to hear you had such a good time at the hotel and I will make sure to pass on your comments to the relevant staff.

We look forward to having you and your family stay at the hotel again soon.

Kind Regards,

Dennis Routledge-Tizzard

Guest Service Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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605 reviews from our community

Traveller rating
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    106
    37
    22
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137
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Hampshire, England
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

The hotel room was lovely but this hotel did include breakfast which unfortunately let it down, hence 3 stars. There was hardly any choice of food, and breakfast only consisted of cereal, scrambled egg, sausage and beans.

Room Tip: We were on first floor, only stopped one night, but lift was out of order some of the time.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lindamh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Guest Service Assistant at Holiday Inn Express Manchester East, responded to this review, 8 August 2014
Dear Lindamh,

Thank you very much for taking the time to leave us feedback.

I'm glad to hear you were impressed with our rooms but I'm sorry that you felt let down by our breakfast on this particular stay.

Breakfast is included for all guests at Holiday Inn Express hotels and includes fruit, yoghurt, warm pastries, toast and teas and coffees as well as branded cereals, sausages, scrambled eggs and baked beans.

We look forward to welcoming you back to the hotel soon.

Kind Regards,

Dennis Routledge-Tizzard

Guest Service Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 25 July 2014

Stopped here over night. The hotel is nice and clean and the bedrooms very stylish but that's where it ends. the food was terrible. I would say nothing is cooked fresh on the premises, I had shepherds pie which tasted worse than a ready meal and was cold, I only had one mouth full. The chips were limp and also cold. The pudding was ok as it was a shop bought chocolate cake but other's were complaining about runny ice cream! The breakfast was no better, all I had was a bowl of cereal, we were told we would have a full English but there wasn't any bacon. One member of my family had a croissant but said that was tasteless, the orange juice had a very weird froth on it and tasted horrible. This hotel is ok for an over night stop but my advice would be eat elsewhere. We told the manager and when we said it obviously isn't cooked fresh here he agreed and when we said the pudding was shop bought he also agreed!

Room Tip: We had a quiet night, the room seemed to be at the back with houses beyond. No disturbances which wa...
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  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DebD133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Deputy General Manager at Holiday Inn Express Manchester East, responded to this review, 2 August 2014
Dear DebD133

Thank you for taking the time to review your recent stay at our hotel. I am very sorry to read that you were left feeling disappointed by your meal with us during your visit. Our dinner service on the whole has been very popular since it was introduced and we aim to provide our guests with a good quality meal for a reasonable price. Clearly on this occasion we have failed to meet your expectations. I will discuss your comments with the entire team and continue to monitor this area to ensure that any issues are resolved immediately.

Our Express Start breakfast is served in line with all Holiday Inn Express hotels throughout the UK and offers a wide range of cereals, yogurts, and pastries as well as a selection of Hot Favourites - including sausages, scrambled egg, and baked beans. This is included for all guests who book with us, whereas other similar competitor hotels will charge an extra amount on top of the room rate for this service.

I hope that this experience does not dissuade you from making a return visit to our hotel. I would be delighted to personally handle any future accommodation requirements that you may have with us and can be contacted directly at sgsm@hiexpressmanchester.co.uk

Kind Regards

Daniel Dane
Deputy General Manager
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Northamptonshire
Level Contributor
164 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

I stayed at the Holiday Inn Express Manchester East for 1 night whilst on business in Manchester.
Parking was easy and you could see your car from the bedroom window for extra security.
The room was clean and bright and everything worked as it should.
The pub was closed when I stayed there so McDonalds was a safety net.
Rooms at the rear of the hotel are fairly quiet.
Normal HIE breakfast, easy check out.

Room Tip: room overlooking the rear car park are quiet
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  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sunseekers-TRIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Deputy General Manager at Holiday Inn Express Manchester East, responded to this review, 22 July 2014
Dear Sunseekers-TRIP

Thank you for taking the time to review your recent stay with us. It's great to hear that your visit was an enjoyable one. We very much look forward to seeing you again.

Kind Regards

Daniel Dane
Deputy General Manager
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Basildon, United Kingdom
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

Fantastic weekend in a great hotel convenient for the Coronation Street tour by coach. The manager was very hands on at the hotel and was anxious to please everyone. Other staff very friendly and helpful. Rooms at Holiday Inns are usually good but this time we had an ingenious idea of a bathroom door that also closed off the toilet if partner is using the bathroom at the same time. Never seen that before. Must have been designed by a woman!! ha ha. Very comfortable room for 1 or 2 nights, there would not be enough room in the closet for more than that for your clothes to hang, but it is not designed for long stays anyway given its location.

Room Tip: We had a room on the third floor as I always request a higher floor away from the lifts as it is us...
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank SheilaH702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Deputy General Manager at Holiday Inn Express Manchester East, responded to this review, 22 July 2014
Dear SheilaH702

Thank you for taking the time to post such a positive review of your stay. I am delighted that the entire team here worked together to make you feel welcome and I will make sure that your comments are communicated.
Your comments on the bathroom door also made me smile! I agree that the person who came up with that idea certainly had practicality in mind!

We look forward to seeing you again

Kind Regards

Daniel Dane
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 18 July 2014 via mobile

Very fantastic place to stay, I loved it so much, and next to a lovely restaurant and pub, very clean and lovely size room, and great price,5***** breakfast was lovely too, just wish there was bacon, still great tho, me and my wife will be coming again soon,

Stayed June 2014, travelled as a couple
Helpful?
Thank Dean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Deputy General Manager at Holiday Inn Express Manchester East, responded to this review, 22 July 2014
Dear Dean B

Thank you very much for your review. It's great to hear that your stay with us was such an enjoyable one. I will pass along your comments to the entire team here at our next meeting.

Kind Regards

Daniel Dane
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 15 July 2014 via mobile

Stayed for one night on business during our short heatwave in July.

The check in was a breeze and was given a room on the 3rd floor.
As with other Holiday Inn Express properties the room was well maintained and clean.
The only thing missing was air-conditioning. The temperature in the room was too warm. (I found out in the morning during checkout that fans are available on request.

Had dinner on site as I walked in and turned straight back out again of the pub next door.

Breakfast was interesting affair as the staff coped well with the bus of overseas tourists.

Staff on site are friendly and helpful.

Happy to return when is cools off or they fit ac in the rooms.

Stayed July 2014, travelled on business
Helpful?
Thank Robbyroadwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel D, Deputy General Manager at Holiday Inn Express Manchester East, responded to this review, 22 July 2014
Dear Robbyroadwarrior

Thank you for taking the time to review your recent visit to our hotel. I am pleased that you found our staff to be friendly and helpful. We focus very heavily on delivering an excellent level of customer service to our guests and I am delighted that this has been reflected in your comments.

I take on board your comments regarding the temperature of the rooms. It's not often we get such glorious weather in Manchester and we try and enjoy it while we can! But I understand how it can make the rooms a little uncomfortable to sleep in. As you have alluded to, we do keep a number of fans on site for guests to use upon request. I invite you to contact us in advance of any future reservation where we would be delighted to have one prepared prior to your arrival.

Kind Regards

Daniel Dane
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Manchester East

Property: Holiday Inn Express Manchester East
Address: Debdale Park 21 Wall Way | Hyde Road, Manchester M18 7WY, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#30 Family Hotel in Manchester
#30 Romantic Hotel in Manchester
#37 Business Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn Express Manchester East 3.5*
Number of rooms: 97
Official Description (provided by the hotel):
Holiday Inn East Manchester East is just 1 mile from the M60 motorway, Junction 24, and M67, Junction 1. Rates include continental breakfast with hot choices and free car parking and coach access. We are just 2 miles from City of Manchester Stadium, Sport City and Manchester Velodrome home of British Cycling, and a short taxi journey to Old Trafford Stadium, home of Manchester United Football Club.All rooms offer wifi access, telephone and tea/coffee making facilities, with all bedroom windows opening for guest use. Manchester International Airport is 15 minutes away, whilst an hour's drive by motorway from the hotel will take you to the English Lake District and to the seaside coastal resorts of Blackpool, and the city of Liverpool. Within Manchester city centre are major and small art galleries and museums, including the Tate North, the new Lowry at Salford Quays, the City Art Gallery, the Manchester Museum and the Museum of Science and Industry , as examples. Whether you decide to do shopping in the Trafford Centre or attend a concert at the MEN Arena, you are always welcome at Holiday Inn Express Manchester East, Gorton, Manchester. ... more   less 
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Also Known As:
Holiday Inn Express Manchester East Hotel Manchester
Holiday Inn Manchester
Manchester Holiday Inn

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