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“Another pleasant stay”

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Clayton Hotel Manchester Airport
Ranked #47 of 117 Hotels in Manchester
Liverpool, United Kingdom
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Another pleasant stay”
Reviewed 21 October 2013

Stayed here again in August before flying out the next day. 15 days parking and overnight stay with my hubby and daughter . Been here many times and again this was another pleasant stay. They have really improved their check in procedures and it was so quick this time compared to previous visits. Hotel spotless room spotless bar spotless. We had a quick bite in the bar and the food although a little overpriced was lovely. The only thing that I scored this down for was once your there and you've checked in and your car has gone, you have no option but it eat and drink here and as I said earlier, the food is a little overpriced but the drinks are mega expensive, then again aren't most hotels like that ???

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank shazhxmsncom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllisonDiggle, General Manager at Clayton Hotel Manchester Airport, responded to this review, 26 November 2013
Dear Reviewer

Firstly, many thanks for your continued loyalty to the hotel. I am glad that once again we have been able to provide a stay that has been comfortable and pleasant.

I hope that will continue to use us for your travelling needs in the future and would like to mention that you can indeed keep hold of your car until you have completely finished with it. As long as you leave yourself enough time to complete you paperwork and get yourself to the airport, you are welcome to keep hold of your car right up until the last minute. We will move it once it is no longer required.

I hope this helps make any future stays with us a touch more convenient. We look forward to being able to welcome you back.

With Kind Regards
Allison Diggle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Newcastle upon Tyne, United Kingdom
Level Contributor
72 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 20 October 2013 via mobile

Stayed here prior to flying early to Mexico. Booked a stay and park package which was reasonable.

Check in was pretty smooth for how busy the hotel is, parking and paperwork is a bit complicated however.

Rooms were ok. Ours smelled of smoke which meant it was either poorly cleaned after a no smoking violation or judging by the look of the walls etc it could well have just been the smell lingering since before the ban.


Bar food was quite good and quick, however as the bar got a little busier the bar staff seemed very incompetent. Service was very slow and they seemed flustered.

Works were going on at the time of our stay and we heard drilling and vacuuming late into the night, not good when we were up at 5.

Shuttle was good though, driver was on time, helpful and friendly.
Location is excellent, literally minutes to the terminals.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank henryhoover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllisonDiggle, General Manager at Clayton Hotel Manchester Airport, responded to this review, 26 November 2013
Dear Reviewer

Many thanks for your honest review, it is only through open and honest comments that we can look at the business and move it forward.

I am glad that on the most part your stay was an enjoyable one. It would seem that there are a few areas however, that need to be addressed. Your comments have been passed on to the relevant Heads of Departments and will be actioned accordingly.

We hope that the good points have outweighed the slight issues that you were a party to and therefore we hope to be able to welcome you back to the hotel again the future.

With Kind Regards
Allison Diggle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Missouri
Level Contributor
337 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 20 October 2013

This was easy to find, and soooo handy to the airport and the car rental return. I was not overly impressed with the exterior, but the interior, and the rooms, were lovely. There is a restaurant and bar inside, and the prices were reasonable. I was concerned that the noise level might be a problem, being so close to the airport, but I didn't hear any planes at all! My only possible complaint was the 8 pound charge to park in their lot overnight. Other than that, we wee among many other travelers that seemed to also enjoy the ease and convenience of this hotel. We would definitely stay here again.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllisonDiggle, General Manager at Clayton Hotel Manchester Airport, responded to this review, 26 November 2013
Dear Reviewer

I am glad you enjoyed your stay with us. With regards to the car park charge, although we do charge £8.00 we are still the cheapest airport hotel car park on the complex so I hope this
didn’t taint your stay too much.

Many thanks for taking the time out to review our hotel. We look forward to being able to welcome you back in the future.

With Kind Regards
Allison Diggle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Yorkshire
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 20 October 2013

I have stayed over the years in most of the Manchester Airport hotels from luxury to budget. I would place Bewleys just abover Premier Inn. Perfectly good enough. Clean. Reasonably friendly. But a bit boring and nothing special. On the plus side, I had an excellent ploughmans platter in the bar with a Guiness. On the down side, the room was a bit basic. But all in all, especially before a flight, it was good enough.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrighousePete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllisonDiggle, General Manager at Clayton Hotel Manchester Airport, responded to this review, 26 November 2013
Dear Reviewer

Many thanks for your honest review, it is only through open and honest comments that we can look at the business and move it forward.

It would seem that your stay was enjoyable, and as one of the mid priced hotels on the airport complex we seem to have provided what would be expected. I will be looking at the team to improve on the reasonable friendly atmosphere however, as I would like all of our guests to feel welcomed and special no matter the length of their stay.

We hope to be able to welcome you back again in the future.

With Kind Regards
Allison Diggle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Talbot, United Kingdom
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 20 October 2013

One night stay for early morning flight.
Checked in around tea time; nice to see plenty of staff on reception. Dind't have to queue for more than a minute; receptionist was friendly and helpful. Stayed on the 8th floor; cracking view from up there; loved the glass lift so can see everything around you as you go up and down. Room was really clean; comfortable, Bed was nice and loved the little sofa. Room was pretty large in comparison to all other hotels I have stayed at. I was really impressed and pleased. Definitely Value for money.
Had a few drinks at the bar and food. The bar was really busy but service was quick and the bar staff was also very friendly despite being under so much pressure to serve everyone.
Despite being next to a train station and airport the only time you heard anything was if you had the window open. Excellent sound proofing.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iolite85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllisonDiggle, General Manager at Clayton Hotel Manchester Airport, responded to this review, 26 November 2013
Dear Reviewer

Many thanks for taking the time to write your review for Trip Advisor. I am glad we were able to provide a memorable service and hope that we will be able to do this again for you in the future.

With Kind Regards
Allison Diggle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 October 2013

We have stayed in this hotel 3 times and must say it's the best for manchester airport, The rooms are great, I must say I prefer the ones at the front. The restaurant is very nice but I prefer the bar meals, they are lovely and such a good choice too. We also use the parking at the hotel and can't fault it. Will be booking again in the near future, Won't stay anywhere else. Thank you Bewleys for making the start of our holiday so stress free,

  • Stayed September 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllisonDiggle, General Manager at Clayton Hotel Manchester Airport, responded to this review, 26 November 2013
Dear Reviewer

We are always so grateful for customer comments and would like to thanks you for taking the time to please this review as we do understand that time is precious.

In this day in age I am aware that there is a lot of choice around when it comes to hotel rooms so would like you to know that your loyalty is greatly appreciated and we look forward to welcoming you back again in the future.

With Kind Regards
Allison Diggle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara, CA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 October 2013

We were really impressed with our recent stay at Bewleys. There was no line at check-in, the shuttle was prompt, and our room was clean and looked recently updated. We'd brought our own food, going from previous postings, so we can't comment on the restaurant. What did impress me was how helpful they were when we realized my 4 yr old daughter had left her treasured mermaid doll in her bed after we'd checked out and were about to board our international flight. They not only offered to mail it back to us, but were happy to send it to the States, even after I'd suggested a cheaper, local address. Catastrophe averted!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllisonDiggle, General Manager at Clayton Hotel Manchester Airport, responded to this review, 26 November 2013
Dear Reviewer

Many thanks for adding your comment to Trip Advisor. It is so lovely to hear that as well as being able to impress you we were also able to reunite your daughter with her mermaid so efficiently.

We do hope that we will be able to welcome you all back at another date in the future.

With Kind Regards
Allison Diggle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clayton Hotel Manchester Airport

Property: Clayton Hotel Manchester Airport
Address: Outwood Lane | Manchester Airport, Manchester M90 4HL, England (Formerly Bewleys Hotel Manchester Airport)
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#28 Luxury Hotel in Manchester
#35 Romantic Hotel in Manchester
#36 Family Hotel in Manchester
#36 Business Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Clayton Hotel Manchester Airport 4*
Number of rooms: 365
Official Description (provided by the hotel):
Clayton Hotel Manchester Airport (formerly Bewleys Hotel) is located just minutes from terminals one and three of Manchester Airport. A complimentary shuttle service to both the airport and train stations is also provided for added convenience. Quality and value in warm friendly surroundings is what this stylish hotel is all about. ... more   less 
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Also Known As:
Bewleys Hotel Manchester
Airport Bewleys Hotel Manchester

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