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“overpriced but convenient hotel to Manchester airport”

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Clayton Hotel Manchester Airport
Ranked #47 of 116 Hotels in Manchester
Sleepy Hollow, New York
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“overpriced but convenient hotel to Manchester airport”
3 of 5 bubbles Reviewed 1 July 2014

The hotel is pleasant enough. The room is adequate but be advised, in the warmer months, the hotel ROOMS are NOT airconditioned and while the windows do open they only open about 3 inches. Also with the windows open the street/highway noise makes it very difficult to sleep. We had to ask for a small portable fan which we were able to get w/o a problem but it was dusty and a bit noisy. What recommends this hotel is it very near proximity and shuttle to and from the airport. However, honestly the rate of 85 lbs (approx. $150 usd) including breakfast bought online seems a bit high.

Room Tip: in the warmer months be sure to ask for a small portable fan when you check in
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank snapcount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationBewleys, Guest Relations Manager at Clayton Hotel Manchester Airport, responded to this review, 13 July 2014
Dear Reviewer
Many thanks for taking the time to review your recent stay-over at Bewleys Hotel Manchester Airport.

As you rightly stated, not all of our rooms are air-conditioned at present, however we are more than happy to allocate these rooms prior to arrival on a request basis. I was happy to hear that we were able to provide you with a fan which helped make your stay more comfortable in the lovely weather we are having.

As the mid-range property based within the Airport complex, we are careful to ensure our pricing is kept in line with our competitors. We offer bigger incentives the earlier you book and also have packages that include holiday parking should this be required. All of our rates include the use of the shuttle bus both to and from the Airport Terminals and the Train Station.

I do hope that you have not been deterred from using the hotel again in the future. We look forward to the opportunity of being able to welcome you back.

With Kind Regards

Debbie Broderick
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (729)
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English first
Onchan, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

We stayed in mid June when the weather was pretty warm by british standards and, despite being advertised as having air conditioning, our room didn't and consequently it was far too hot to sleep even with the window open. The hotel itself is very good with a nice bar and restaurant area, though I thought almost £4 for a pint of draft coke was obscene. The hotel is easy to get to using public transport, and the hotel shuttle collects from the bus/train station. If driving the park, stay and fly package is excellent value. Very good but, if travelling in the summer months, we would choose somewhere with guaranteed air conditioning.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationBewleys, Guest Relations Manager at Clayton Hotel Manchester Airport, responded to this review, 7 July 2014
Dear Reviewer

Many thanks for taking the time to review your recent experience for Trip Advisor.

I am glad that that on the most part you had an enjoyable stay with us. It is unfortunate that at present we do not have air-conditioning in all of the rooms however, we are more than happy to allocate these in advance on a request basis. We do have fans available via Reception for these warm Summer nights and I would hope that this would’ve been arranged for you had the Reception Team been made aware of the issue, I apologise if this was not the case.

With regards to the prices in the Bar, we do monitor these regularly to ensure they are comparable with other hotels on the airport complex, I am sorry that you felt this was unacceptable.

I do understand that there is a great deal of choice available to you when choosing accommodation in and around the Airport complex and therefore we a truly grateful for your booking. I hope that we will be able to welcome you back again if the need arises in the future.

With Kind Regards

Debbie Broderick
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitehaven, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

Room was clean and comfortable. Check in however was like waiting to check in at the airport. Long queue.. But apart from that it was good value for money. Parked our car with the hotel and the service was extremely good

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gregoryhurst8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationBewleys, Guest Relations Manager at Clayton Hotel Manchester Airport, responded to this review, 7 July 2014
Dear Reviewer

Many thanks for taking the time to review your recent stay at Bewleys Hotel Manchester Airport.

It is great to hear that we have been able to provide you with a clean and comfortable experience. Please accept my apologies for the delay in checking you in. As I am sure you are aware, with 365 bedrooms and a constant stream of people arriving from and leaving for flights, there are occasions when we do get very busy. This is particularly prevalent in the popular summer months.

I do understand that there is a great deal of choice available to you when choosing accommodation in and around the Airport complex and therefore we a truly grateful for your booking. I hope that we will be able to welcome you back again if the need arises in the future.

With Kind Regards

Debbie Broderick
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleethorpes, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

I stayed at this hotel where I have stayed before and although I suppose I carnt really blame the hotel I was kept awake till approx 2am by workmen banging and shouting while working on the new rail line,I know work has to be done but you don't expect it till that time in the morning and as I had a long flight the next day this was not helpful.

Room Tip: Don't get one overlooking new rail line.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulineN8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationBewleys, Guest Relations Manager at Clayton Hotel Manchester Airport, responded to this review, 7 July 2014
Dear Reviewer

Many thanks for taking the time to review your recent experience at Bewleys Hotel Manchester Airport.

As you have mentioned there is indeed upgrade work being carried out in and around the airport complex. This has been granted by Manchester City Council and is therefore is unfortunately out of our control. I do understand that this work is inconveniencing all of the hotels in the vicinity at the moment but once completed will provide much improved transport links and facilities within the airport complex.

I do hope that this has not deterred you from using the hotel again in the future. Please do not hesitate to contact me in advance on gr.manchesterairport@bewleyshotels.com and I will be more than happy to allocate you a room away from as much of the noise as possible.

With Kind Regards

Debbie Broderick
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wirral
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

We have stayed a number of times at this hotel. The rooms are very quiet and comfortable. In fact my wife are booked into the hotel again in September.

My only concern is on arrival back into the country to collect your car key you can be confronted by a very long queue to collect your car keys from reception. This is because the same receptionists have to deal with booking customers in and sorting out returning your vehicle keys. Come on Bewleys have a separate desk to collect your vehicle keys because after a long flight you do not need to be standing in a queue for so long.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohngWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationBewleys, Guest Relations Manager at Clayton Hotel Manchester Airport, responded to this review, 7 July 2014
Dear Reviewer

Many thanks for taking the time to review your recent stay at Bewleys Hotel Manchester Airport.

It is lovely to hear that we have been able to provide you with a consistently clean and comfortable experience and look forward to being able to do so again in the future.

We have recently appointed a new Front Office Manager and he is keen to listen to the guests and make changes for the better. I have forwarded your comments on to him as they will certainly be of interest.

I do understand that there is a great deal of choice available to you when choosing accommodation in and around the Airport complex and therefore we a truly grateful for your loyalty.

With Kind Regards

Debbie Broderick
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, UK
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 30 June 2014

Stayed at Bewleys prior to an early morning flight from Manchester Airport. After waiting in a rather large queue at the check in desk (with only two people manning it) we were allocated a room on the first floor which was large (2 double beds) and clean. However, that is where the positives stopped. The room had no air conditioning which meant it was uncomfortably warm. Opening the window wasn't an option given we needed an early night ahead of a 3am wake up call and the noise levels are too high - although can't blame the hotel for that, it is at an airport afterall.

Not only was it far too hot, the curtains didn't close all the way to the wall meaning that there was light coming into the room. As we were on the first floor, and facing the reception, we had light flooding in, both natural and artificial, all night.

We had stated that we wanted a transfer to the terminal in the morning but it seemed very disorganised and people turning up who hadn't booked etc so we walked across to save the stress.

Won't be staying again!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NomadJL86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationBewleys, Guest Relations Manager at Clayton Hotel Manchester Airport, responded to this review, 7 July 2014
Dear Reviewer

Many thanks for taking the time to review your recent experience for Trip Advisor.

I am glad that you found a number of aspects of your stay enjoyable but disappointed that it was not all of it. Unfortunately, at present we do not have air-conditioning in all of the rooms however, we are more than happy to allocate these in advance on a request basis. We do have fans available via Reception for these warm Summer nights and I would hope that this would’ve been arranged for you had the Reception Team been made aware of the issue, I apologise if this was not the case.

With regards to the complimentary shuttle service, we do ask our guests to book a slot once they know what time the service is required. This allows us to manage the numbers and ensure that everyone gets to their correct terminal in good time. Sadly, there are occasions when there are people that turn up without having booked or change the requested time without alerting us; I am truly sorry that this inconvenienced you.

I am confident that this is not indicative of the levels of product and service that we aim to provide and should you allow us the opportunity, believe that we would be able to change the impression that you have been left with. I do hope that we will get this chance again in the future.

With Kind Regards

Debbie Broderick
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Workington
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

Stopped overnight before an early morning flight to Spain and , again, everything went fine.

Room was spacious, clean and comfortable. I ate in the restaurant and enjoyed a tasty burger, with a pint of ale, for £12 which us not too unreasonable.

We've stopped here before and will stop over again if we need an overnight stay.

Room Tip: All rooms we've had have been great
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leigh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationBewleys, Guest Relations Manager at Clayton Hotel Manchester Airport, responded to this review, 7 July 2014
Dear Reviewer

Many thanks for taking the time to review your recent stay at Bewleys Hotel Manchester Airport.

It is lovely to hear that we have been able to provide you with a clean and comfortable experience and look forward to being able to do so again in the future.

I do understand that there is a great deal of choice available to you when choosing accommodation in and around the Airport complex and therefore we a truly grateful for your loyalty.

With Kind Regards

Debbie Broderick
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clayton Hotel Manchester Airport

Property: Clayton Hotel Manchester Airport
Address: Outwood Lane | Manchester Airport, Manchester M90 4HL, England (Formerly Bewleys Hotel Manchester Airport)
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#29 Luxury Hotel in Manchester
#35 Romantic Hotel in Manchester
#36 Business Hotel in Manchester
#36 Family Hotel in Manchester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Clayton Hotel Manchester Airport 4*
Number of rooms: 365
Official Description (provided by the hotel):
Clayton Hotel Manchester Airport (formerly Bewleys Hotel) is located just minutes from terminals one and three of Manchester Airport. A complimentary shuttle service to both the airport and train stations is also provided for added convenience. Quality and value in warm friendly surroundings is what this stylish hotel is all about. ... more   less 
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Also Known As:
Bewleys Hotel Manchester
Airport Bewleys Hotel Manchester

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