We stayed here overnight in June before flying off on holiday. We had booked park and fly, and after driving for 4 and half hours, we then waited with our 2 children for 40mins in a huge queue to check-in to hotel and arrange se our secure parking. Not a great start at all. We booked our coach transfer for 7:15 in the morning as 7:30 was not available. We had a pleasant evening, and attempted to queue at the bar for a couple of drinks for our room, but after 20mins we gave up. We can't complain about the rooms though as we all slept well.
In the morning we were down in reception by 7:10 to crowds of people trying to use the coach tranfers to the airport. It just seemed like chaos - there was no order at all. Buses came and buses left, it was approaching to 7:30am and we still hadn't got on one. I really couldn't understand the point of booking this at reception after all. We eventually got away and we were at the airport alot later than we would have liked. We booked at this hotel after hearing and reading great reviews but I wish we had gone with somewhere closer and more organised like the Radisson. I couldn't recommend it based on our experience.More