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“Lovely hotel but a little dissapointed at housekeeping”
4 of 5 bubbles Review of The Midland

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The Midland
Ranked #14 of 116 Hotels in Manchester
Certificate of Excellence
Derby
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Lovely hotel but a little dissapointed at housekeeping”
4 of 5 bubbles Reviewed 5 June 2011

We arrived at the hotel and was greeted by a lovely receptionist named 'Daisy' i think her name was, she was most helpful and a definate attribute to the hotel. We were quickly checked in and given our card keys to our room. The room was lovely however, we were a little dissapointed that we only had one bath towel and one hand towel, enough coffee for 1 drink and no biscuits (our friends had a tray full :-(. Having said that we could have easlily called reception and another towel bale and coffee/biscuits would, i am sure, been delivered to us but only being there one night we didn't bother. The bed was most comfortable. We stayed on a bed and breakfast basis and this was yummy, only fault i have really was that the coffee we had was luke warm and i do like my drinks hot, but everything else was perfect. The hotel is well situated and close to everything so all in all i would recommend this hotel.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DerbyCazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerManchester, General Manager at The Midland, responded to this review, 6 June 2011
Dear DerbyCazz,

Thank you for taking the time to review us and I agree Daisy is a great asset to us. Overall it seems you really enjoyed your stay and I shall have a word with our housekeeping team about the coffee and biscuits although the spare towels are usually tucked away in the wardrobe.

I also appreciate your comments about breakfast and the comfort of your bed as well as the cleanliness of your room. Again I shall speak with our Restaurant Manager to ensure the coffee is piping hot going forward. I hope these minor points haven't put you off returning to us and to that end I'd be delighted to hear from you when you next intend to visit.

Many thanks again for your review.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (812)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
  • German first
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English first
midlands
Level Contributor
7 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 4 June 2011

Had tickets for a gig so needed a room in town centre, booked Midland on friends recommendation. use hotels a lot for work so was very impressed with speed and efficiency of check-in and the quality of our room. Hotel is outstanding in a Victorian-style setting with all the required modern touches. service in the bar was great, particuarly are early evening cocktails, room service wasz swift when we had the late night munchies and the breakfast was awesome, not the usual dried-buffet style fayre you often get. although we did not get to try the restaurants, we were told by many in the lounge that they had a great meal in there. The midland is perfectly sitauted for a trip to manchester, staff are attentive and talkative and seem happy to be part of the Midland experience. overall, a perfect night in a perfect setting. well done Midland, why can't all other Hotel groups be like this ???

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank golfnut22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerManchester, General Manager at The Midland, responded to this review, 5 June 2011
Dear Golfnut22,

Thank you for your very kind words about your stay with us. It looks like you really enjoyed yourself and we delivered to the standard that we always want to.

Take care and hope to see you back again soon.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
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Gillingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 3 June 2011

This is the third time I have stayed at this hotel and I can honestly say that for the money you can't fault it.

The rooms are well equipped, clean and the bathroom is of a high standard.

The location was good for my colleague and I as it was close to the office and to the bars and restaurants in the evening.

We didn't try any of the leisure facilities as there was no time but I can say that the breakfast was ok if not slightly below par the standard I would have expected from this type of hotel. Other than that slight issue, the rest of the hotel was great.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank EdDiam0nd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerManchester, General Manager at The Midland, responded to this review, 4 June 2011
Dear EdDiam0nd,

Thank you for choosing The Midland for your business stays with us; it is really appreciated. We take on board your views of breakfast and are currently working on further improving it so that we will have all of our services matching or operating beyond our fellow hotel competition.

Many thanks again for your review and for your continued loyalty to The Midland.

Paul Bayliss MBE
Resident Manager
The Midland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
224 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 3 June 2011

I enjoy coming to this hotel confident in the knowledge I will get a good nights sleep. The service in the lobby bar was speedy whether it was tea at three or a glass of wine later in the day. The outside of this hotel is great, and having the history displays on the walls (eg letters sent to guests etc) is an interesting touch.

Staff always pleasant and helpful.

Breakfast room service lets down a great stay, at times the tray wasn't complete (ie no milk for the cereal). This was quickly remedied when I phoned, but I shouldn't have had to.

Guest information in the room was out of date, specifically the times the gym is open.

Room Tip: Rooms facing Gmex may have noisy drunks outside
See more room tips
  • Stayed April 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Fforde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerManchester, General Manager at The Midland, responded to this review, 4 June 2011
Dear Fforde,

Thanks for highlighting what you really enjoyed about your stay and what we need to put right straightaway. You are correct that attention to detail is everything as it should have been for you whilst you were with us.

Thanks for letting usknow as we can improve on these details straightaway.

We look forward to your return were you will see the improvement.

Paul Bayliss MBE
Resident Manager
The Midland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 June 2011

Once again, we were absolutely bowled over by the impeccable standards at The Midland. We have made the mistake of trying other hotels in the area....none come close - we won't be straying again.

Everything about The Midland is majestic, yet welcoming and comfortable.

The French restaurant continues to deliver a superb menu, both on paper and plate - when staying here, there is no reason to leave! However, if you choose to, everything is just on the door step.

I can't 'sell' this hotel enough....you need to visit...you will be hooked!

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DanielJLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerManchester, General Manager at The Midland, responded to this review, 4 June 2011
Dear DanielJLondon,

Wow Thanks for the review it seems like many you enjoy The Midland and The French and you see the hotel as ideally located for a day or two in Manchester.

We look forward to your return and thanks again.

Paul Bayliss MBE
Resident Manager
The Midland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 June 2011

We stayed at the midland hotel for my hen party and what a lovely hotel it was! To be honest at many times we felt like we were having pretty women moments with other guests looking down there noses at us as we were a young group of girls ranging from 18-30 but at no point did the staff make us feel unwelcome. Can not comment 100% on if the hotel was value for money as we booked through a hen party company and accommodation activites and meal was all included but as the bride we had an amazing room which was massive and can only be explained as a delux twin room (with a double bed each!) massive room for all 16 of us to get ready in before the mahem started :) we all loved the pool jacuzzi and steam room were brill after a messy night out on the town, followed by a cooked breakfast what more could you ask for def highly recommended to all, as long as ur not bother by some snobby guests you will enjoy every second!!!

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hsisiksnwosks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selby, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 31 May 2011

We have stayed at the Midland many times over the years even before the Q ownership and we would find it difficult to be critical. This is a big hotel, with a big past and QHotels have maintained the standards. It has very friendly and approachable staff, the rooms are well appointed and clean. The hotel could do with a little spruce up as some of the decor is a tad dated. Rooms are reasonably priced and you can get good deals especially if you join Q rewards scheme.... £20.00 to join and we saved £55.00 on our first stay! Food and Drink isn't cheap but what 4 star hotel is? Its very accessible and in a very good city centre location. Would we stay again... you bet, we love The Midland and we love Manchester.

Room Tip: Join the Q rewards scheme before you book....
See more room tips
  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jotalemm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerManchester, General Manager at The Midland, responded to this review, 4 June 2011
Dear jotalemm,

First of all thank you for your very kind review it is appreciated. Secondly I agree that the Q Reward Scheme is a fantastic offer and opportunity to save you money on bookings right across the Q Hotels Portfolio all year round.

We look forward to your return and thanks again for highlighting the Q Reward Scheme as your tip.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Midland

Property: The Midland
Address: 16 Peter St | Use M2 4NQ for SatNavs, Manchester M60 2DS, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Manchester
#8 Business Hotel in Manchester
#11 Luxury Hotel in Manchester
#12 Romantic Hotel in Manchester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Midland 4*
Number of rooms: 312
Official Description (provided by the hotel):
The Midland hotel in Manchester is an iconic Grade II listed building. The hotel oozes luxury, comfort and style, and enjoys a history that leaves other Manchester hotels out in the cold. The hotel is famous for it's fantastic architecture and the building's characteristic style continues inside, where you'll find opulent decor, rich fabrics and shimmering chandeliers. The hotel has 312 spacious, stylish bedrooms to reside in and is conveniently located in the heart of Manchester city centre. The hotel is ideal for both leisure breaks and a superb venue to hold a conference or event. As for your dining experience - four AA Rosette, award-winning restaurant Adam Reid at The French, winner of a number of reigional and national accolades is perfect for that special occassion or important client. Similarly, 2 AA Rosette restaurant Mr. Cooper's House & Garden offers a fantastic a la carte menu of seasonal dishes. For leisure guests The Midland is conveniently situated near to theatres, museums and of course the fabulous array of shops in the city centre. If you are here on business you'll be pleased to hear that The Midland has 14 conference and meeting rooms which can hold up to 700 people. The Midland also offer free internet access to all guests and delegates. After a busy day of shopping or stressful day in the meeting room, enjoy relaxing in the award-winning The Spa At The Midland which is home to a private gym and relaxation pool. ... more   less 
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Also Known As:
The Midland Hotel Manchester
Midland Hotel Manchester
Midland Manchester
Hotel Manchester Midland

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