We stayed here for a weekend shopping/theatre trip and birthday celebrations. We were booked as room only basis. We were late to check in approximately 10pm after a day at the Trafford centre. I had rang earlier in the evening to inform them of this. On arrival we requested to add breakfast to our stay and were told that the hotel was full and it was not possible, however we could order room service for breakfast! A card would be in our room to request this. A little surprised at this we then carried on up to our room. The bedroom itself was satisfactory however the bathroom wasn't. We had been allocated a room with disability access, very clinical, very low sink and no bath. I immediately contacted reception to ask for a different room and said we weren't happy and were told we were last to check in and that was the last room! I explained that I made the booking in September but it made no difference.
The hotel itself was perfectly located for shopping and theatre and it's a shame our weekend was spoiled by the poor service.More