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“Somewhat disappointing...”
Review of The Midland

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The Midland
Ranked #13 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed 25 December 2013

The hotel looks absolutely impressing from the outside und also inside in the lobby area. The hall is very large with several reception desks (this doesn't mean however that you don't have to queue almost every time you want to talk to a receptionist ...)

The staff was friendly in a business-like manner, only the "concierge", an elderly man in a nice suit, was interested in really listening and helping you.

In all, the hotel is very busy with all kinds of events which leads to a bit of a "train station atmosphere", also breakfast was very busy with having to queue up to get a table. (The elderly lady serving us is a great person and went out of her way to please us.)

The chambermaids seemed a bit forgetful, one evening I found a feather duster outside our door, the next afternoon I had a cleaning sponge lying next to my toothbrush in the bathroom.

Given the relatively high prices, I couldn't believe that
a) it was very noisy at night
b) there was no heating in the bathroom at all, it being December meant the tiled floor and everything else was ice cold
and c) worst of all: you cannot open the windows!

Not only does that mean you cannot have a bit of fresh air, but also due to condensation on the double-glazed windows you couldn't even look outside, let alone take photos from there (I add some photos about the state of those windows...) It makes you feel like in prison, and I don't understand this restriction at all!

  • Stayed: December 2013, travelled as a couple
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Thank Kit0405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas S, Guest Relations Manager at The Midland, responded to this reviewResponded 30 December 2013

Dear Kit0405,

Thank you for taking the time to write a review of your stay at The Midland. I'm sorry that you felt aspects of the hotel did not live up to your expectations, I'm afraid the windows in some rooms don't open due to health and safety restrictions which were not in place when the hotel was first built.

I am pleased to read that you found the concierge helpful and one of our Food & Beverage Assistants went out of her way to please you – I hope we can welcome you back to the hotel in the future and improve your opinion of The Midland.

Kind regards,

Thomas Smith
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,119 - 3,125 of 5,184 reviews

Reviewed 24 December 2013 via mobile

Located in the heart of downtown Manchester, this hotel was marvelous in many ways. It is a first-rate hotel with excellent staff, premier accommodations, great onsite lounge and excellent restaurant with great food choices that are all very well prepared. Christmas Markets were in nearby walking distance. A return stay here is a must.

Stayed: December 2013, travelled on business
2  Thank Bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas S, Guest Relations Manager at The Midland, responded to this reviewResponded 30 December 2013

Dear Bruce H,

Thank you for taking the time to write a review of your stay at The Midland. It's great to read that you found the team here "excellent" and enjoyed the many food options we offer. I'm also pleased that you found the hotel well situated for your trip.

I hope to welcome you back to the hotel soon.

Kind regards,

Thomas Smith
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2013

I have been going to Q hotels for several years now. I think they are a great group. I also love manchester. The Midland has everything, excellent service, rooms and facilities. The breakfast was the best yet. The new improved restaurant certainly had the wow factor. Impossible to fault .

Stayed: December 2013, travelled as a couple
2  Thank GIZMO1674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas S, Guest Relations Manager at The Midland, responded to this reviewResponded 30 December 2013

Dear GIZMO1674,

Thank you for taking the time to write a review of your stay at The Midland. Your kind comments regarding the "excellent service, rooms and facilities" are much appreciated. - I know the team here will be pleased that their hard work has not gone unnoticed.

I hope we can welcome you back to the hotel soon.

Kind regards,

Thomas Smith
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2013

I worked at the Midland 46 years ago and my visit brought back many happy memories. Whilst the building itself has not changed at all, the decor has giving what used to be a very sober building a lighter airy feeling.

We stayed for one night to visit the local fairs, museums and of course The French. Every member of the staff appeared happy, very friendly and attentive. Whilst the bedroom was "cosy" in space, it was "cosy" in warmth, everything was within reach and it had everything one would need. Wifi reception free and excellent.

Breakfast more than ample - which finished off a fabulous stay.

Only one tiny tiny criticism - no ginger ale or beer in any of the bars - therefore my husband's chosen cocktail was impossible. But it was nearly Christmas so who cares.

Room Tip: If arriving by car the hotel does have a valet parking service which when compared to the amount pai...
See more room tips
  • Stayed: December 2013, travelled as a couple
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1  Thank Sue O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas S, Guest Relations Manager at The Midland, responded to this reviewResponded 30 December 2013

Dear Sue O,

Thank you for taking the time to write a review of your stay at The Midland. I'm pleased that your return to the hotel brought back many happy memories and I hope you liked the re-design of The French.

I'm sorry that we didn't have any Ginger ale or beer available during your visit - we do stock both as a rule but I'm afraid our supplies had run out - I hope we can welcome you back to the hotel soon.

Kind regards,

Thomas Smith
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2013

We stayed here the weekend before Christmas and is was excellent. Got a quiet, inward facing room on the fifth floor which made a superb base to explore manchester; the room had everything you could need, was quiet and was really comfortable.

The staff are very helpful and friendly - not stuffy at all; breakfast is great and is on till 11. This worked well as we went for walks round town and ate mid morning - no need for lunch! The location is perfect and, although we didn't use it, the valet parking is good value at £25 per night. We stay in manchester loads but have never stayed at The Midland before; if we can get a similar deal next time, we definitely will again.

  • Stayed: December 2013, travelled as a couple
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Thank Off their P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas S, Guest Relations Manager at The Midland, responded to this reviewResponded 30 December 2013

Dear Off their P,

Thank you for taking the time to write a review of your stay at The Midland. It's fantastic to read how much you enjoyed you visit to Manchester and that our weekend breakfast times suited your plans. I'm sure the team here will be pleased by your comments describing them as very helpful and friendly.

I hope to welcome you back to the hotel soon.

Kind regards,

Thomas Smith
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

  • Stayed: December 2013, travelled as a couple
    • Value
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Review collected in partnership with Easytobook.com
Thank Anthony M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Thomas S, Guest Relations Manager at The Midland, responded to this reviewResponded 30 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 December 2013

After searching last minute for nice looking hotels in a good location for the Christmas market I decided to book the Midland, great welcome from concierge, we arrive 30 minutes early but they were happy to find a room for us. We booked a standard room, nicely surprised, good size, really comfy bed, bath was a little on the small side but shower was great!The only down side was the noise from the trams, we were situated opposite a main tram stop and you could feel the rumbling and vibrations in the room! We only stayed one night and spent very little time in the room so this was not too much of an issue. We were unable to book into The French for dinner as this was fully booked (Note to self to be a bit more organised!) so ate at Mr Coopers House and Garden, also situated in The Midland, had a thoroughly enjoyable three courses and the cocktails are a must! Would stay again if in Manchester.

  • Stayed: November 2013, travelled as a couple
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Thank Foodie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas S, Guest Relations Manager at The Midland, responded to this reviewResponded 30 December 2013

Dear Foodie F,

Thank you for taking the time to write a review of your stay at The Midland. Your kind comments regarding the service you received from our front of house team are much appreciated. I'm sorry that you weren't able to experience the delights of the French - I hope the team there can welcome you on your next visit.

It's great, however, to read how much you enjoyed Mr. Cooper's House & Garden (and their cocktail selection!)

I hope to welcome you back to the hotel soon.

Kind regards,

Thomas Smith
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Midland

Address: 16 Peter St, Manchester M60 2DS, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Manchester
#8 Business Hotel in Manchester
#10 Luxury Hotel in Manchester
#12 Romantic Hotel in Manchester
Price Range: £91 - £414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Midland 4*
Number of rooms: 312
Official Description (provided by the hotel):
The Midland hotel in Manchester is an iconic Grade II listed building. The hotel oozes luxury, comfort and style, and enjoys a history that leaves other Manchester hotels out in the cold. The hotel is famous for it's fantastic architecture and the building's characteristic style continues inside, where you'll find opulent decor, rich fabrics and shimmering chandeliers. The hotel has 312 spacious, stylish bedrooms to reside in and is conveniently located in the heart of Manchester city centre. The hotel is ideal for both leisure breaks and a superb venue to hold a conference or event. As for your dining experience - four AA Rosette, award-winning restaurant Adam Reid at The French, winner of a number of reigional and national accolades is perfect for that special occassion or important client. Similarly, 2 AA Rosette restaurant Mr. Cooper's House & Garden offers a fantastic a la carte menu of seasonal dishes. For leisure guests The Midland is conveniently situated near to theatres, museums and of course the fabulous array of shops in the city centre. If you are here on business you'll be pleased to hear that The Midland has 14 conference and meeting rooms which can hold up to 700 people. The Midland also offer free internet access to all guests and delegates. After a busy day of shopping or stressful day in the meeting room, enjoy relaxing in the award-winning The Spa At The Midland which is home to a private gym and relaxation pool. ... more   less 
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Also Known As:
The Midland Hotel Manchester
Midland Hotel Manchester
Midland Manchester
Hotel Manchester Midland

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