Once you make your reservation there is not cancellation and they will not refund any funds at all or change dates!
My husband inadvertently booked the wrong dates for the Midland, a Q Hotel in Manchester, England They responded to us that they will not change the dates which has caused difficulty in our train travel and now we have to redo our entire itinerary. It was his mistake - unfortunately, but we called within 24 hours to try to correct it. We are in California and we booked online over the weekend, so the time zone was not a help and we did not get a message until after the weekend. This hotel, perhaps the Q chain as well, seems to handle reservations as remotely as possible. We have not been able to speak to a manager at the hotel, though we called. Now we are going to Manchester on earlier dates because of their inflexibility to allow us to change the reservation for a few days later. I resent the trend of hotels not allowing cancellations, though I understand that they do not like people booking and cancelling. However to cancel within 24 hours or even 2 days because of a weekend seems reasonable and hotels may take advantage of this by making money on cancellations. The rooms are expensive. I try to book hotels that do not have strict cancellation policies but my husband did not pay attention to the cancellation policy.
This is very important. Make sure before you book a room at Q hotels that you know your dates and will not need to cancel. It is very expensive otherwise. My best advice is to read cancellation policies and stay away from hotels that will not allow you to cancel after you book.
I resent the impersonal email response we got and wish the hotel to know that we now have difficulty in our travel arrangements. It is little to ask that they change the stay for the 2 nights we wanted. We did not ask to cancel completely but only to change dates. Very inflexible and I will not book a Q hotel again.
- Official Description (provided by the hotel):
- The Midland hotel in Manchester is an iconic Grade II listed building. The hotel oozes luxury, comfort and style, and enjoys a history that leaves other Manchester hotels out in the cold. The hotel is famous for it's fantastic architecture and the building's characteristic style continues inside, where you'll find opulent decor, rich fabrics and shimmering chandeliers. The hotel has 312 spacious, stylish bedrooms to reside in and is conveniently located in the heart of Manchester city centre. The hotel is ideal for both leisure breaks and a superb venue to hold a conference or event. As for your dining experience - four AA Rosette, award-winning restaurant Adam Reid at The French, winner of a number of reigional and national accolades is perfect for that special occassion or important client. Similarly, 2 AA Rosette restaurant Mr. Cooper's House & Garden offers a fantastic a la carte menu of seasonal dishes. For leisure guests The Midland is conveniently situated near to theatres, museums and of course the fabulous array of shops in the city centre. If you are here on business you'll be pleased to hear that The Midland has 14 conference and meeting rooms which can hold up to 700 people. The Midland also offer free internet access to all guests and delegates. After a busy day of shopping or stressful day in the meeting room, enjoy relaxing in the award-winning The Spa At The Midland which is home to a private gym and relaxation pool. ... more less
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- Also Known As:
- The Midland Hotel Manchester
- Midland Hotel Manchester
- Midland Manchester
- Hotel Manchester Midland