Having heard and read very favourable reviews of No.11, myself and my wife were both disappointed with our recent weekend stay. The hotel (or is a B&B??) is contemporary and ideally placed if you intend socialising in Didsbury (as we did).
Having being allocated Room 10, we were immediately overwhelmed by the intense heat in the bedroom. It was like a sauna! We were unable to open the windows and a portable fan simply recycled the heat through out the room. We imediately mentioned the issue to the front desk who advised that an engineer would look at it. However, the stifling heat did not abate over the course of our stay and, while the beds are indeed comfortable, it proved difficult to sleep or even relax in the room. The lounge area and garden are both good, but it was disconcerting that we were reluctant to chill out in our bedroom.
The location of the room meant there was significant footfall outside it and at times the staff seemed oblivious to the fact that the corridor was between guest bedrooms and generated a lot more noise pollution than I would consider appropriate for a 4* Hotel (or is it a B&B?).
Service was mixed. In general it was fine to good (front desk) however on a number of occasions employees would pass you without any greeting. Having traveled a lot, I found this very unusual (however I may simply have been grumpy due to lack of sleep!). My suspicion is that a number of staff have little formal training.
Breakfast itself was good, althought again service levels left a lot to be desired with both ourselves and another table having to leave the table and enquire if we could order!
Anyway, its a nice building and garden in a good location. I'm just disappointed with the room and aspects of the service. We did mention our dissatisfaction with the room when departing and were assurred that it would be addressed before the next guest arrives (!).
This is the first time I have felt compelled to write a negative review on Trip Advisor.
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- Also Known As:
- 11 Didsbury Park
- Eleven Didsbury Park Manchester
- Eleven Didsbury Park Hotel Manchester