what an absolute shambles this place is,. arrived the night before we left on holiday and had to wait 20mins to get seen at reception, even tho there was only one couple in front of us.took them ages to find the reservation and eventually gave us a room on the first floor as the lift was not working. later in the bar a sign on the wall clearly stated happy hour between 5 and 7, when having ordered my drinks within this time i was told that ther was no happy hour because noone had set up the til. i found that hilarious, the barman was so unintersted in his job that it was effort to brathe. he had no clue as to any of the drinks he was serving and could not even fill a pint glass which other people at the bar were compaining about to.
before leaving in the morning we arranged to book the hotel as part of holiday deal for when we arrived back, which also took ages.
having arrived back from our holiday and been delayed we finally arrived back to the hotel at 1.30 in the morning feeling very tired. w got to the reception only to find that the guy could not find any trace of our reservation. we were not amused. the man said the only way we could stay was for us to have to pay for the room again even though it already had been paid for. we eventually agreed to pay and take it up with the manager in morning. next morning we saw the manager who blamed the company we had booked with for not emailing them with our details even though we had booked the room before we lft on holiday. my mony was refundes eventually, but what a performance.
- Official Description (provided by the hotel):
- The Britannia Country House Hotel & Spa has a wide range of facilities including two restaurants, free parking for up to 600 spaces, free WI-Fi and also has a gym and spa. All rooms have tea and coffee making facilities, in addition to a TV, telephone, suit press and a hairdryer. All bathrooms include both a shower and bath. It is perfectly located for any visit to Manchester, being within a 10 minute drive of Manchester Airport, as well as only 20 minutes' drive away from Manchester City Centre, Manchester United Football Club and the second largest shopping centre in the UK - the Trafford Centre. Getting to the hotel couldn't be much easier, as it is only a 2 minute drive to the M60 motorway. ... more less
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- Also Known As:
- Britannia Country Manchester
- Britannia Country Hotel