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“Basic for a Country House Hotel”

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Britannia Country House Hotel & Spa
Ranked #91 of 120 Hotels in Manchester
Reviewed 27 January 2013

To put this into context my stay here was the result of a cancelled flight, however ....
- the staff on the reception desk appear to be quite disorganised with only one of the 4 milling around behind the desk actually doing something
- rooms are basic and in the case of mine I couldn't find a remote for the TV and the radiators heat up very slowly
- lifts to the rooms carry only on person plus a suitcase and are more like on oversized dumb waiter
- this is a popular venue for weddings and, as a result, the sound of the disco travels upwards to the rooms

On the plus side:
- the staff in the restaurant/bar were very friendly
- the food which had been prepared for us after the normal hours of opening was hot and tasty.

  • Stayed: January 2013, travelled solo
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1  Thank aroprop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
countryhmanager, Manager at Britannia Country House Hotel & Spa, responded to this reviewResponded 22 February 2013

Thank you for your comments following your stay with us at the Britannia country house hotel.

I am sorry that you felt that our reception was disorganised. Staff from other departments do at times need to go onto the reception desk for various reasons and I do understand that it does look like they are not helping however they are not trained to assist on check in as they are not reception staff.

We have 255 bedrooms and extensive conference and banqueting facilities and at times the hotel can be extremely busy and I am sorry that you were disturbed by noise

I was pleased to read that you thought the staff were friendly and the food was hot and tasty.

Thank you for your constructive criticism your comments will be taken on board.

Kind Regards

Sandra Cheshire
Hotel Supervisor

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1,644 - 1,650 of 2,667 reviews

Reviewed 27 January 2013

Booked the new year dealt minute, so got a good deal plus with booking on Xmas day, we got a free bottle of wine with the deal.
On booking the break on-line, the web site charged me £6 admin charge which should have been only £2, when i spoke to the hotel about this, they told me that they would give me another bottle of wine, So agreed.
when booking the hotel, There was only twin beds left, So at check in, i asked if i could have a double room and my request was granted.
We did however expect to be having our meals in Jennys, But told we had to eat in the function room with others.
Meal times was Very good with good Hot food and fellow holidays guests was nice too. Only let down was the singer on new years Eve, She told us all that she used to work on the ships, well if i was on a ship with the lady singer, I think i would have jumped overboard on the second night, her patter was really bad, She must have spent 60% of her time talking, She was saying how she sings a Dusty Springfield song for her dad and that she hopes some day he will hear her sing it, well maybe if she stops talking and gets on with the singing, Then he may turn up. The singer's on the 30th and new years day were really good, biggest shame was, they had a singer on at the bar on new years day and he was really good and most people went to see him sing.
Room was a shoe Box with no room and very hot, not the best of view out of the window but Over all we had a good time and will do it again.

Just a note, Its bad practice for bed linen and towels to be left on the floor in the corridors, This we found when we arrived and on the second day.

Room Tip: try and get a room in the main building
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  • Stayed: December 2012, travelled as a couple
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2  Thank malct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
countryhmanager, Manager at Britannia Country House Hotel & Spa, responded to this reviewResponded 22 February 2013

Thank you so much for your comments following your stay with us at the Britannia Country House Hotel over the New Year period.

I was pleased to read that when your issues were brought to our attention they were immediately rectified and that you were allocated a double room on your arrival at the hotel. Unfortunately as you made a late booking the only rooms we had available were standard rooms which are smaller than executive rooms.

It is not good practice to leave linen on the floor and I have discussed this with my head housekeeper.

I look forward to welcoming you back to the hotel in the near future.

Kind regards

Sandra Cheshire
Hotel Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2013

This is a friendly hotel and within easy reach of the airport. The bar area is good. The leisure facilities are basic. The hotel is in a quiet location.
Car parking was ample.Hotel was in a lovely quiet location,check in was very swift and efficient.I can only review the room and service,as I didn't have anything to eat.Room was very clean, Would certainly stay here again.Flying out of Manchester in June,and will be staying here again.

Room Tip: Ask for back of hotel.
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  • Stayed: January 2013, travelled solo
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2  Thank LeedsTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
countryhmanager, Manager at Britannia Country House Hotel & Spa, responded to this reviewResponded 25 January 2013

Thank you for posting your comments on trip adviser following your stay with us at the Britannia Country House Hotel. I pleased to read that you found the hotel to be in a convenient quiet location and the staff efficient.

I look forward to welcoming you back in June.

Kind regards

Sandra Cheshire
Hotel Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2013

Generally I found the place good - I had a number of small issues, but overall it was a good stay - the place needed TLC and either taller maids or someone just to check the top of wardrobes!

The TV remote was missing and the general wear and tear of the place felt a little run down.

The car park was full of both cars and mud, frozen mud but mud ...

I had a meal in the indian restaurant there - which was pretty excellent actually and very friendly, be warned the special offers are time limited!

  • Stayed: January 2013, travelled on business
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2  Thank Gerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
countryhmanager, Manager at Britannia Country House Hotel & Spa, responded to this reviewResponded 25 January 2013

Thank you so much for your feedback following your stay with us at the Britannia Country House Hotel.

We do have a large car park which holds in excess of 600 cars. We have been experiencing heavy rain fall and some of our car park did become flooded, our maintenance team were working as quickly as they could to pump the water out and this did unfortunately cause some of the areas of the car park to be muddy.

I was pleased to read that overall you enjoyed your stay with us however It is always good to receive constructive criticism to enable us to improve our standards to ensure our guests have an enjoyable stay.

Kind regards


Sandra Cheshire
Hotel supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2013

Stayed there on the 6th Dec 12.Car parking was ample.Hotel was in a lovely quiet location,check in was very swift and efficient.I can only review the room and service,as I didn't have anything to eat.Room was very clean, large,with two double beds.Would certainly stay here again.Flying out of M/c in June,and will be staying here again.D.Mann.

  • Stayed: December 2012, travelled with family
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1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
countryhmanager, Manager at Britannia Country House Hotel & Spa, responded to this reviewResponded 25 January 2013

Thank you for posting your comments on trip adviser following your stay with us at the Britannia Country House Hotel. I pleased to read that you found the hotel to be in a convenient quiet location, very clean, and the staff efficient.

I look forward to welcoming you back in June.

Kind regards

Sandra Cheshire
Hotel Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2013

Had a wonderful stay over Christmas 2012. Nothing was too much trouble for the staff. Our room was lovely and clean and warm. Meals were superb. Our second visit over the Christmas period, would recommend it highly....

  • Stayed: December 2012, travelled with friends
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1  Thank natasha53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
countryhmanager, Manager at Britannia Country House Hotel & Spa, responded to this reviewResponded 21 January 2013

Thank you so much for your kind comments following your recent stay with us at the Britannia Country House Hotel which I will pass on to all of our staff.

We look forward to welcoming you back.

Kind regards

Sandra Cheshire
Hotel Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2013

Just returned from New Year break. Great 4 days, clean room, food very good and entertainment was adequate. A commedian would have made a nice change instaed of just vocalists, however generally speaking we really enjoyed our stay.

  • Stayed: January 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Thank awilliams90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
countryhmanager, Manager at Britannia Country House Hotel & Spa, responded to this reviewResponded 21 January 2013

Thank you so much for your kind comments following your recent stay with us at the Britannia Country House Hotel which I will pass on to all of the staff.

It is so easy for people to tell us when things go wrong but it is always great to receive positive comments.

Once again thank you from all the team at the Britannia Country House Hotel.


Kind regards

Sandra Cheshire
Hotel supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Britannia Country House Hotel & Spa

Address: Palatine Road | Didsbury, Manchester M20 2WG, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Manchester
Price Range: £43 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Britannia Country House Hotel & Spa 3*
Number of rooms: 255
Official Description (provided by the hotel):
The Britannia Country House Hotel & Spa has a wide range of facilities including two restaurants, free parking for up to 600 spaces, free WI-Fi and also has a gym and spa. All rooms have tea and coffee making facilities, in addition to a TV, telephone, suit press and a hairdryer. All bathrooms include both a shower and bath. It is perfectly located for any visit to Manchester, being within a 10 minute drive of Manchester Airport, as well as only 20 minutes' drive away from Manchester City Centre, Manchester United Football Club and the second largest shopping centre in the UK - the Trafford Centre. Getting to the hotel couldn't be much easier, as it is only a 2 minute drive to the M60 motorway. ... more   less 
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Also Known As:
Britannia Country Manchester
Britannia Country Hotel

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