My partner and I stopped off at this hotel on our way back from Scotland - wish we hadn't.
Dinner in the evening was not appetising, nearly cold and very limited for choice - especially as my partner was sticking to her diet. Soup eaten without rolls was good for the diet ("they are being cooked now" but too late for us to have with soup. How good are steak and kidney puddings or fishcakes for a person trying to lose weight? No salad apart from a bowl of lettuce leaves. Desserts had all gone, so had to ask for more to be put on the buffet. Everything seemed too much work - do these people not understand who pays their wages?.
Arrived down for breakfast at 09.35, having been told by reception, that it was served until 10.00am. "Amran" the person showing people to their tables was advised we were waiting he shouted across the restaurant "Tell them to go away , we are closed!" Only he used more colourful language.
We complained about the restaurant and Amran on the day, and advised we would be writing to Customer Relations, which we did - waste of time!! Sandra Cheshire replied twice and totally ignored the fact that we had been sworn at. All we have been offered is another night at the same hotel - wouldn't stay there if it is the last hotel in England.
We have stayed at many other Britannia Hotels and ALWAYS have enjoyed our time there having enjoyed good food and service. The Britannia Country House Hotel restaurant is the weak link in this chain! Avoid it at all cost!
- Official Description (provided by the hotel):
- The Britannia Country House Hotel & Spa has a wide range of facilities including two restaurants, free parking for up to 600 spaces, free WI-Fi and also has a gym and spa. All rooms have tea and coffee making facilities, in addition to a TV, telephone, suit press and a hairdryer. All bathrooms include both a shower and bath. It is perfectly located for any visit to Manchester, being within a 10 minute drive of Manchester Airport, as well as only 20 minutes' drive away from Manchester City Centre, Manchester United Football Club and the second largest shopping centre in the UK - the Trafford Centre. Getting to the hotel couldn't be much easier, as it is only a 2 minute drive to the M60 motorway. ... more less
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- Also Known As:
- Britannia Country Manchester
- Britannia Country Hotel