Stayed on 16th May before heading to Spain via Manchester airport. Room was dirty and shabby. Clearly it has not been vacuumed for some time. Air con totally busted. Remote control in pieces so didn't actual control the TV.
All these disappointments were raised with the duty manager who fell back on the 'well you booked through holiday extras so we don't have a contract with you.' Wow, what customer service.
One positive: the bar staff were really friendly.
Airport transfers were chaos despite bookings with reception the night before our departure. On our return we were informed the timetable we received at the time of booking is not actually used and had to ring a taxi specified local taxi company. Unfortunately, we'd been waiting around a while until we decided to phone the hotel and find out where the transfer vehicle had got to.
Method of car parking and security is a joke. They have no idea who's car is who's, or how long it's been there or when it's being collected. Security is a few halogens and that's it.
Couldn't wait to leave and will never again stay in a Britannia Hotel.
We were redirected to this hotel because the Britannia we were meant to be staying at had overbooked. This outfit are total cowboys.More
- Free Wifi