Booked this night before hols and paid for hotel/paking/dinner package.
Took 20mins to get checked in as only 1 person serving the 1 party in front of us and the rest of the staff wandering about doing nothing. Our pre-paid dinner was the biggest mistake, nobody bothered about clearing tables even though the place was not busy, when we finally got a table cleared for us we found almost all of the salad/carvery was totally empty and no one was refilling.People were complaining and refusing to pay for meals at the till and were getting 2 for 1 from the young lad left there. Because we had pre-paid in our package he couldn't help us,(Head office been mailed). They dont tell you their coach service only runs certain hours and if you land outside these you have to order a taxi when you get to pick up zone.
We were within the times and waited for the coach, only to be told he didnt have room for our luggage and he would return after dropping off at T2 which meant another 20 mins wait ,after we had waited 50 mins for the pickup anyway.
Next time I'll book a hotel and drive to 1 of the many carpaks with 20min transfers.
Had friends who had booked this place over next few months,they have cancelled.More
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