Check-in was swift and professional. The positive experience unfortunately stopped there.
I was assigned a room on the 3rd. Floor - next to the lifts. There was no initial issue but I was woken up some time during the night by a couple of late-night guests who had a fairly lively conversation outside the lift from which they had just disembarked - and outside my bedroom too.
The bedroom had been serviced earlier that day - partially.
A previous guest's newspaper and half-empty bottled water had been left on a table by the window. The window itself offered no view as the glass was opaque from top to bottom - very unusual. There was a lot of noise from the street below which seemed to dissipate around one o'clock in the morning. I could not identify exactly where the noise was coming from due to the opaque glass.
In the en suite bathroom, there were no toiletries - except some shampoo and soap which a previous guest had used & left at the end of the bath.
I was pushed for time that evening and therefore did not mention these 'issues' with the Front Desk staff on duty. However, on checking out the following morning, I was asked how my stay was and I did take the time to download the areas highlighted above. The chap behind Reception was embarrassed and he did apologize. But I won't be back.
- Official Description (provided by the hotel):
- Situated right in the beating heart of Manchester's city centre, the Townhouse Hotel is the perfect boutique-style hotel for your visit to this exciting and cosmopolitan city. Set in a former cotton warehouse, the hotel has been given a fantastic £3.5 Million makeover and now boasts the perfect blend of style, space and comfort. Townhouse Hotel is conveniently located in the city centre for the Manchester shopping district, theatre, exhibitions and two of the country's biggest football clubs as well as the city's vibrant nightlife. Relax in our stylish and comfortable guest rooms after a busy day's shopping and exploring - then why not check out our stylish 101 Brasserie for delicious dishes cooked with the best seasonal produce available. ... more less
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- Also Known As:
- Best Western Hotel Manchester
- Best Western Manchester
- Manchester Best Western