Stayed for one night for a birthday celebration. Room not ready at 2pm on arrival x but offered complimentary drink +, tea served instead of coffee x, pleasant receptionist and table booked for early dining to get to theatre. Suite excellent and clean ++ though carpet could be better x . Arrived for dinner but no booking xx asked for menu and after 20 mins managed to get set menu as well as a la carte x . Complimentary prosecco offered after ordered drinks arrived x/+ . On tight time scale so ordered main and desert. Meal started 50 mins after booked time x. Steak ok, crispy duck bland x . Booked taxi through reception and on time + . Later on ... bar steward did not know the difference between bitter and lager x . Nibbles not offered x. Plenty of pillows and comfortable bed so decent night's sleep +. Breakfast at 9am, order taken at 9.40! X by which time coffee and toast cold...x . On checkout bill wrong x but sorted by reception +. Overall very enjoyable stay but could have been great if staff (who were very courteous ) had been properly trained, communicated properly and kept their mind on the job and requests that were made.
- Official Description (provided by the hotel):
- Situated right in the beating heart of Manchester's city centre, the Townhouse Hotel is the perfect boutique-style hotel for your visit to this exciting and cosmopolitan city. Set in a former cotton warehouse, the hotel has been given a fantastic £3.5 Million makeover and now boasts the perfect blend of style, space and comfort. Townhouse Hotel is conveniently located in the city centre for the Manchester shopping district, theatre, exhibitions and two of the country's biggest football clubs as well as the city's vibrant nightlife. Relax in our stylish and comfortable guest rooms after a busy day's shopping and exploring - then why not check out our stylish 101 Brasserie for delicious dishes cooked with the best seasonal produce available. ... more less
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- Also Known As:
- Best Western Hotel Manchester
- Best Western Manchester
- Manchester Best Western