We stayed for Valentine's night and had booked dinner, bed and breakfast in a superior room. It was disappointing as it lacked care... bits on carpet, ,many marks on the walls and cold. We asked for help with the lighting as the lamps didn't work and the heating... it took two visits and a fair wait before staff could sort it out. Noise from a fan just inside the door and also the radiator marred our stay throughout. The bathroom appeared attractive on first appearance but sadly was faulty... the shower stopped intermittently and temperature would change drastically. Also the shower tray overflowed as the drain was blocked. I was nearly scalded and wrote to report the issue to management. I did not receive a response & no follow up call was made to rectify the issues, which is why I'm giving the detail here.
On the positive side, we did have a lovely evening meal and the food was excellent. The waiting staff were attentive and there was a good atmosphere. The hotel was also well situated and we enjoyed being able to explore the city. I told these positives to the staff on reception and they asked me to write a review on trip advisor (Vicky) .. sadly that enthusiasm died when I mentioned the difficulties in the room & I left feeling that nothing would be done... which it wasn't! We won't be staying here again because of this lack of care. I hope others have more success!
- Official Description (provided by the hotel):
- Situated right in the beating heart of Manchester's city centre, the Townhouse Hotel is the perfect boutique-style hotel for your visit to this exciting and cosmopolitan city. Set in a former cotton warehouse, the hotel has been given a fantastic £3.5 Million makeover and now boasts the perfect blend of style, space and comfort. Townhouse Hotel is conveniently located in the city centre for the Manchester shopping district, theatre, exhibitions and two of the country's biggest football clubs as well as the city's vibrant nightlife. Relax in our stylish and comfortable guest rooms after a busy day's shopping and exploring - then why not check out our stylish 101 Brasserie for delicious dishes cooked with the best seasonal produce available. ... more less
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- Also Known As:
- Best Western Hotel Manchester
- Best Western Manchester
- Manchester Best Western