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Townhouse Hotel Manchester
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Reviews (1,813)
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700
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1,201 - 1,206 of 1,813 reviews
Reviewed 14 July 2014 via mobile

On business trip, mon-fri for summer months. A home away from home. Top class in every way.
Modern, incredibly spacious, comfortable, classy rooms.
Fresh breakfast cooked to order. Perfect for business or a treat. Feel like a person not a 'number'. Recommend the feature rooms! I was upgraded on my first stay!
Very central location.

Stayed: July 2014
Thank faye w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldTownhouse, General Manager at Townhouse Hotel Manchester, responded to this reviewResponded 31 July 2014

Dear faye w,

Thank you for your wonderful feedback.

It is always a pleasure to know that we have been successful and that our guests take the time to acknowledge the team and their efforts.

We hope that we have the opportunity to be your home away from home for a very long time.

Warm regards,


James McDevitt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014 via mobile

We chose the Macdonald Townhouse to spend a weekend (one night) shopping in Manchester, and thoroughly enjoyed it.

The standard double room was small but perfectly formed, with a well fitted out bathroom. Breakfast was a highlight, with a good selection and helpful staff; we hit breakfast at a very busy time but this was no problem.

The location is great; the Arndale shopping center is just a 10min walk away, the northern quarter (where we went for dinner) the same.

The only downside was the noise throughout the night, from outside. But this is probably to be expected for a Saturday night in a town center.

Stayed: July 2014, travelled as a couple
1  Thank Ross W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldTownhouse, General Manager at Townhouse Hotel Manchester, responded to this reviewResponded 31 July 2014

Dear Ross W,

Thank you very much for your praise and feedback.

As you were able to see, I am fortunate to work with a great team who are here to deliver to our guests and take pride in doing so. It is nice to hear that guests do appreciate our award winning breakfast which is clearly a leader in quality and choice.

We are in a great location which does give us the additional challenge of managing external factors and we work closely with our neighbours and the appropriate authorities to keep our guests as comfortable as possible.

Please come back and visit with us soon.

Warm regards,


James McDevitt
General Manager

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Reviewed 12 July 2014

Great location, small walk from Piccadilly Station. A few bars on the way.

Reception staff good. Room great, nice bathroom and finishing touches. Robes coffee machine etc.

Allround though quite expensive for a what you get. Didn't stay for breakfast, walked 50 meters up the road for a much cheaper option.

Room Tip: no comment
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank McHugh1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldTownhouse, General Manager at Townhouse Hotel Manchester, responded to this reviewResponded 31 July 2014

Dear McHugh1962,

Thank you for taking the time to post your comments.

I am pleased to hear that you found the location convenient, the team was noted and that the features in our rooms were to your liking. As you would expect, high quality robes and Nespresso machines do come at a cost. Our guest feedback has been excellent that we offer great value for money in providing these amenities at a competitive price in what is very much a consumer driven market.

It is a shame that you chose to not join us for breakfast. While you may have been in search of something cheaper to suit a different budget, our award winning offering is all about quality with free range eggs, outdoor reared pork sausages and a traditional smoked salmon supplier that serves the Queen.

Perhaps you may be back to Manchester soon and find a great value in a bed and breakfast offer and get to enjoy the full deal. I am confident that our guests get what they pay for and then some. You may too.

Regards,


James McDevitt
General Manager

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Reviewed 8 July 2014 via mobile

Just returned from a weekend stay at the macdonald townhouse. The hotel is in an excellent location and the lobby and bar/restaurant area is very stylish and modern. The room we had was nice and modern but the bathroom could have been updated. The shower was inside the bath which is not ideal and when using the shower in the morning it turned itself off mid shower! At breakfast I also heard other residents complaining about this so perhaps the water system can't cope with lots of showers all at once-not ideal for a hotel!


We had breakfast at 9;30am and were warned this was a busy time (not by staff but from a notice in the lift). We queued up to be seated and were given a table with stools as all the other tables were full. The buffet breakfast was good quality but staff were slow to fill it up and basics like orange juice and crossaints were often missing. We had to wait around 20min for anyone to ask us if we would like hot food. Then waited another 30min for a bacon sandwich. A very busy breakfast which needed lots more staff.

Overall this hotel was a pleasant stay but needs lots of tweaks to make it perfect. For the price I would go elsewhere next time.

Stayed: July 2014
Thank walsall115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldTownhouse, General Manager at Townhouse Hotel Manchester, responded to this reviewResponded 31 July 2014

Dear walsall115,

Thank you for your comments. I am sorry if we did not meet your expectations.

At the time of your visit there was an unusual and unexpected issue with water pressure which, once was brought to our attention, we were able to resolve. I apologise if it caused any inconvenience for you.

We are a boutique property and as such work with a small tight knit team who does generally deliver exceptional service for which they receive much praise. As you correctly note, the team does anticipate that certain times may be busier than others. In the interest of best serving our guests and working in balance, we do attempt to inform or educate as best as we can and we post clear notices in the lifts. It can be frustrating when there are hours in an empty restaurant when there is a full team ready, willing and able with no one to serve. You then get caught in the rush that any hotel does their best to avoid.

Perhaps you may be back in Manchester and I ask that you contact me directly. I offer you my assurance that we will be certain to look after you and make you a fan like so many of our returning guests.

Regards,


James McDevitt
General Manager

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Reviewed 7 July 2014

I stayed here for a night on business & will definitely be back if I'm in the city again. Large room, the KingSize bed was comfy & I was pleasantly surprised to have the option of both a standalone shower as well as a decent sized bath. Not too noisy either, considering it's in the middle of town & on a corner of main road.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldTownhouse, General Manager at Townhouse Hotel Manchester, responded to this reviewResponded 31 July 2014

Dear BecsinLondon,

Thank you for taking the time to post your kind feedback.

We are most grateful for your support and we hope that will have the opportunity to serve you once again soon. Your decision to return is a great compliment.

Warm regards,


James McDevitt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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