I had to stay here recently for two nights on business as there was nowhere else to stay in town due to the Tory Party Conference. This building was probably absolutely stunning in it's heyday and still has the potential to be, as the beautiful Victorian architecture and details are still there. However, it is so very shabby. It felt like it had last had any attention in the 80's when there was the Victoriana craze - so imagine 80's meets Victoriana - kitsch. The reception staff were generally rude and it took nearly 40 minutes to check in and even then they messed it all up. Then I got to my room which was called Executive twin - seriously shabby and grim. If that is what the executive rooms are like I hate to think what a standard room was like. The carpet looked and felt dirty with stains, the window was only accessible if you stood on tiptoes on a chair and even then I could only just look over the windowsill. It was just awful. Breakfast was charged at over £10 on the first morning and was just horrendous - grease everywhere and rubbery. Day two I took a walk to a nearby cafe which was oh so much better. Day 2 I got locked out of my room even though all my stuff was in the room. The housekeeper who helped me was fabulous and so very helpful. However the reception staff told me I was locked out as I was only staying one night. I showed them my card which clearly showed I was booked in for 2 nights and they argued with me. They eventually found the booking and pretty much told me it was my fault as my booking was under two separate bookings on their computer system - how I did that I have no idea as I was booked in all the time for 2 nights. And whilst I am on my rant it was extremely expensive. So not worth the money. To be honest I wouldn't recommend it at any price unless it had a complete refurb and new staff with customer service training.
- Official Description (provided by the hotel):
- The Britannia Hotel Manchester offers great value accommodation in a fantastic Manchester city centre location. The hotel is located in one of Manchester's premier architectural buildings and is grade II listed with outstanding details, such as balconied stairway throughout the building. This Manchester Hotel has two lively bars, where you can dance the night away or have a quiet drink. Jenny's restaurant serves a varied selection of Britain's favourite dishes, whilst the Overstuffed Pizzeria offers freshly cooked pizzas and pastas. ... more less
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- Also Known As:
- Britannia Hotel Manchester
- Manchester Britannia Hotel