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“Desperate - not recommended”

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Britannia Manchester Hotel
Ranked #89 of 116 Hotels in Manchester
Surrey
Level Contributor
171 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Desperate - not recommended”
2 of 5 bubbles Reviewed 7 October 2011

I had to stay here recently for two nights on business as there was nowhere else to stay in town due to the Tory Party Conference. This building was probably absolutely stunning in it's heyday and still has the potential to be, as the beautiful Victorian architecture and details are still there. However, it is so very shabby. It felt like it had last had any attention in the 80's when there was the Victoriana craze - so imagine 80's meets Victoriana - kitsch. The reception staff were generally rude and it took nearly 40 minutes to check in and even then they messed it all up. Then I got to my room which was called Executive twin - seriously shabby and grim. If that is what the executive rooms are like I hate to think what a standard room was like. The carpet looked and felt dirty with stains, the window was only accessible if you stood on tiptoes on a chair and even then I could only just look over the windowsill. It was just awful. Breakfast was charged at over £10 on the first morning and was just horrendous - grease everywhere and rubbery. Day two I took a walk to a nearby cafe which was oh so much better. Day 2 I got locked out of my room even though all my stuff was in the room. The housekeeper who helped me was fabulous and so very helpful. However the reception staff told me I was locked out as I was only staying one night. I showed them my card which clearly showed I was booked in for 2 nights and they argued with me. They eventually found the booking and pretty much told me it was my fault as my booking was under two separate bookings on their computer system - how I did that I have no idea as I was booked in all the time for 2 nights. And whilst I am on my rant it was extremely expensive. So not worth the money. To be honest I wouldn't recommend it at any price unless it had a complete refurb and new staff with customer service training.

Room Tip: Don't. You'd be better of on the streets I believe
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SiobhanS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
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English first
Southampton, United Kingdom
1 review
1 of 5 bubbles Reviewed 7 October 2011

Firstly, the staff are slow, incompetent and most seem to have a poor level of spoken English. Secondly, when I had to cancel room, the central reservations team 'forgot' to, so the hotel charged for the third cancelled room and overcharged for the two rooms - by over £700, which took three days to resolve. Thirdly, my room was smelly, tiny and looked like something from a 1980's theme park. Finally, the breakfast has to be the worst breakfast I have ever eaten. Deep fried 'cheap' sausages, 'rubberesque' scrambled eggs, bacon which came in 'lumps' stuck together and not rashers as you'd expect, and finally, the lifts often don't work! Has to be the worst hotel I have ever stayed in. It's a shame, because it is a beautiful building. The owners need to update the fabric and sack the management! Then, it might represent some value for money - and I am far from a fussy traveller!

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adrian y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Manchester hotels

Radcliffe Manchester
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 7 October 2011

Came back to this hotel for pre holiday stay as previous stay was very good. if only they had given us the same room!!! The room we were given, although the carpet had been vaccumed there were stains all over it, hate to think what they were. Windows wouldnt open and had no air conditioning or if it did I couldnt find it.
Looked forward to setting ourselves up for the day with a good breakfast only to be dissapointed, what was supposed to be hot was cold and greasy. Tea served by the waiter was also cold.Would only consider going back to this hotel if the standards were raised. Think that maybe they are trying to compete with their recent aquisition 'Pontins' for lack in standards. Due to time constraints was not able to complain to the hotel so cannot report on any feedback.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simtart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chessington
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 6 October 2011

Had to take the room at this hotel on business as Manchester was full due the the political conference.

I knew it wasn't going to be good, but it could be so much better.

Check in was great, staff were spot on very helpful.

Room 313 was described as a superior twin.

Goodness I'd hate to see the standard rooms!

The room was spacious with a nice strength power shower over a dirty bath in a filthy bathroom. Mould on the ceiling, on the Walls and the sink was badly cracked.

The bed was old & tired, hard as nails.

The curtains didnt fit the window and the windows had dirt which was without any exaggeration months old.

TV was faulty, carpet worn.

All mentioned to the pleasant lady on reception on check out to which she said I'll tell housekeeping about the bathroom & we are waiting for the windows to be cleaned.

I didn't dare eat there.

The sad thing is - the hotel could be lovely with a bit of TLC and cleaning. Shame!

Cost £132 room only!!

Avoid!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CCChessington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 5 October 2011

£154 for an 'executive suite'
Grotty wallpaper peeling, musty damp smell, box room with small double bed. Tv unit covered in dust, no air con, very hot, window would not open, could not see out of window as it was that dirty, picture screwed to wall crooked, bathroom grotty, paint peeling, light not working, grout dirty and missing, damp patch in corner, looked more like a bath room in a council house, did not want to shower in it, unfriendly and unhelpful staff, took 2hours and had to ask 5 times for a fan for the room. Bed very lumpy and uncomfortable, noise level from outside very high, no iron and ironing board available in room could not get out quick enoigh in the morning.DO NOT STAY HERE!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pfrench69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 bubbles Reviewed 3 October 2011

Thankfully only had to spend one night here...Hotel looks impressive in a Downton Abbey sort of way, but rooms would benefit from a lick of paint and a good clean! Thankfully room had benefit of double glazing, so noise from outside was muted, and luckily away from Disco, others in group said this went on until around 2am!! ie not a lot of sleep.
This is a very large hotel, mainly catering for Groups, ie there were also 4 other coach loads, 2 hen parties and 1 stag party.............One couple had the unnerving experience of having drunken 'boys' hammering on (mistaken) door at 3am ........they actually rang reception to report that youths wandering corridors disturbing guests, but this did not appear to be followed up by anyone.
Breakfast was a nightmare, no fault to staff on the floor, as they did their best, but anyone of authority, or supposed to be in charge was noticeable by their abscence.
The Coach parties were all due to leave by 9.00 - -9.15 am as all going to same venue.... Suffice it to say that several were still waiting to get into dining room at 9.20....Despite there being another dining room which 'floor staff' were not allowed to open up - Plus you had to weave your way around people having breakfast to get to food .....the wise ones just loaded up with everything in one go...........a few even got friends to make them a sandwich to have on coach!!
RESTAURANT - Best point being that we discovered an excellent Indian Restaurant just about opposite Hotel - a tad pricey, but wonderful food & great service.
TIP 1: We did discover that a couple of coach companies get concessions for using Britannia....we made it very clear to our operator that never to use Britannia chain again.
TIP 2: Use Lift as when going up / down stairs, lighting and pattern on carpet make it difficult to see where step edge ends/starts - several of our older group members found this most disconcerting.

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crewe
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 2 October 2011

We stayed here for one night because rooms in the city centre were in very short supply due to the Conservative party conference. At £129 for a twin room, it was more than I would like to have paid, and well over the odds for what the room is worth. The service at reception was good and the staff were efficient. Our room on the 4th floor had a double bed and a camp bed, with another camp bed under the double. My overall opinion is that the decor furniture etc is very dated. Having said that, the room was very clean and I slept well. If you get these rooms when on a deal (eg £29 twin room b&B, which is available some Sundays) then go for it, but I wouldn't pay full price. Location is perfect for exploring Manchester.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyHaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Britannia Manchester Hotel

Property: Britannia Manchester Hotel
Address: 35 Portland Street, Manchester M1 3LA, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #89 of 116 Hotels in Manchester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Britannia Manchester Hotel 3*
Number of rooms: 363
Official Description (provided by the hotel):
The Britannia Hotel Manchester offers great value accommodation in a fantastic Manchester city centre location. The hotel is located in one of Manchester's premier architectural buildings and is grade II listed with outstanding details, such as balconied stairway throughout the building. This Manchester Hotel has two lively bars, where you can dance the night away or have a quiet drink. Jenny's restaurant serves a varied selection of Britain's favourite dishes, whilst the Overstuffed Pizzeria offers freshly cooked pizzas and pastas. ... more   less 
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Also Known As:
Britannia Hotel Manchester
Manchester Britannia Hotel

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