Firstly, I would say that this hotel is quite cheap so to a certain extent, you do get what you pay for. I would saythough that chains like, Premier Inn charge alot less and get a much more modern and clean room.
What I was very frustrated with was not being allocated the room I'd paid for and the unhelpfulness of the staff on reception.
I booked this hotel for the Leeds rugby match therefore it was very last minute and due to other things going on in the city, we had very little left to choose from. I called the hotel personally to book a room and mentioned the poor rooms on Trip Advisor. I was assured that the room I had paid for (£299 inc breakfast) was one of the best in the hotel: A double suite with spa bath and four poster bed.
I had already read that the hotel was 'tired' looking, in need of repair and that there were long queues at reception and no one to help with luggage; we hadn't paid alot so I wasn't offended and I did find all of these to be true.
When we arrived at the room (432) I felt quite angry, upset and disappointed. I knew it would not compare to suites in more expensive hotels but this room was disgusting. There was mould in the bathroom. The painted walls were full of chips and stains. Everything about it was unpleasant. There was no way that this room was the 'one of the best in the hotel' There was no spa bath and no four poster bed. The panel was hanging off the bath displaying all the plumbing work underneath.
I called reception and have never spoken to someone quite so unhelpful. She insisted it was a room with a spa bath and four poster bed. She went on to tell me what a spa bath was and was rude and sarcastic. Thankfully the manager was in the background and overheard the conversation. Within 5 minutes he was in my room moving my luggage to a room which was fitted the description of what I paid for. I was given a free bottle of house wine (gratefully received though not drinkable - very cheap tasting) Yes, the hotel is very tired, the bar area isn't spectacular and the breakfast is very average but this is a cheap hotel and I think you get what you pay for. I was just very annoyed that down to the very bad customer service from the reception staff, we almost had a very very negative experience at this hotel.
Sleep quality was poor, very noisy. There is a nightclub at the hotel and we were woken several times during the night by people leaving the club noisily and then by the bottles being 'thrown' into the bottle bins.
- Official Description (provided by the hotel):
- The Britannia Hotel Manchester offers great value accommodation in a fantastic Manchester city centre location. The hotel is located in one of Manchester's premier architectural buildings and is grade II listed with outstanding details, such as balconied stairway throughout the building. This Manchester Hotel has two lively bars, where you can dance the night away or have a quiet drink. Jenny's restaurant serves a varied selection of Britain's favourite dishes, whilst the Overstuffed Pizzeria offers freshly cooked pizzas and pastas. ... more less
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- Also Known As:
- Britannia Hotel Manchester
- Manchester Britannia Hotel