We stayed here as part of a package on a hen weekend.
The hotel location is really good - just a 5-10 minute walk to Piccadilly Train Station and the shops are similar distance.
Check in was quick and friendly. The entrance and foyer looks quite grand with a large staircase and massive chandelier. We stayed in a triple room on the first floor looking out to the front of the hotel. The room size was good however smelt musty and smoky. The beds were comfortable but the room decor is very dated as is most of the hotel. The window barely opened. The TV was very old and square (no flat screens here). No radio (apart from on the tv) or Clock. The hotel is clean but everywhere looks like it needs a good lick of paint and a bit of modernisation.
The breakfast buffet was good with a choice of traditional English, fruit, cereal etc and runs until 10.30am which is good after a late night.
The restaurant staff however leave something to be desired. We were seated quickly and cups were put on our table, but nobody asked us if we wanted tea/coffee. Even when we returned from the buffet we had to locate a waitress to ask for it. Our friends joined us later at the neighbouring table and again nobody asked them if they wanted tea/coffee. They didn't even have cups and had to ask for these and they never got milk so had to use ours. For a simple breakfast operation the staff only have to clean tables, re set and serve tea and coffee yet they couldn't manage that efficiently. They did however find time to give each other shoulder massages. The cleaner also shooed us out of our table as she needed to start hoovering - the dining room was almost empty and she could have started at the other end while we finished off. The second morning the waitress gave us tea after having to ask her and when I managed to find her again for a refill she just did mine without asking any other member of my party if they wanted one. Sloppy service for something so simple.
All other staff encountered were friendly and helpful. One kind man even got one of our group a packet of crisps from the shop across the road after hers got stuck in the vending machine and it wouldn't come out.
The fire alarm was set off by an idiot guest at 6.50AM but the hotel did put up a notice of apology stating it was a malicious act by a guest.
There was a large amount of foreign Man U supporters staying at the hotel so I'm guessing it is often used for group bookings.
All in all you get what you pay for. I don't know how much it is to book to stay here directly but our hen do package through a company was a good deal so I'm guessing they got it cheap. It's an OK hotel, good location, clean but out dated and a bit smelly. I don't think I would stay there again.
- Official Description (provided by the hotel):
- The Britannia Hotel Manchester offers great value accommodation in a fantastic Manchester city centre location. The hotel is located in one of Manchester's premier architectural buildings and is grade II listed with outstanding details, such as balconied stairway throughout the building. This Manchester Hotel has two lively bars, where you can dance the night away or have a quiet drink. Jenny's restaurant serves a varied selection of Britain's favourite dishes, whilst the Overstuffed Pizzeria offers freshly cooked pizzas and pastas. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotelopia, Odigeo, Ctrip TA, TripOnline SA, LateRooms, Cancelon, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Britannia Manchester Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Britannia Hotel Manchester
- Manchester Britannia Hotel