We booked a groupon to enjoy high tea at this establishment. The voucher cost us twenty six pounds. After calling numerous times in the week, on numerous days, and receiving no response, when we did get through too book the groupon for the next day, we were told that there was nobody to sort the groupon for us, and we had to call on a weekday, when nobody answers the phone. After speaking to one member of staff, I then asked to speak to the supervisor, Connor, the highest ranking member of staff on shift. During my conversation with this gentleman I not only received no help and was bluntly told that I could not book the voucher (brought as a gift for a friend) but I was also laughed at by the other members of staff on shift, as Connor seemed to offer hilariously sarcastic responses. I would strongly discourage anybody to eat at this restaurant, as the staff are rude and unpleasant, the company is making it very difficult for people to redeem paid vouchers, I would not be one to say scam, but the situation does force questions to be asked. I am appalled by this experience considering the Britannia hotel has been around for 31 years, I will be in contact with groupon and trading standards to ensure this is dealt with properly.
- Official Description (provided by the hotel):
- The Britannia Hotel Manchester offers great value accommodation in a fantastic Manchester city centre location. The hotel is located in one of Manchester's premier architectural buildings and is grade II listed with outstanding details, such as balconied stairway throughout the building. This Manchester Hotel has two lively bars, where you can dance the night away or have a quiet drink. Jenny's restaurant serves a varied selection of Britain's favourite dishes, whilst the Overstuffed Pizzeria offers freshly cooked pizzas and pastas. ... more less
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- Also Known As:
- Britannia Hotel Manchester
- Manchester Britannia Hotel