We visited in Manchester last weekend. We chose to stay at the Britannia Hotel.
We had a great time in Manchester and the location of the hotel was perfect. However, we were very disappointed in the cleanliness of our room.
We found that the curtain was not properly fitted, the curtain seemed not have been washed for a long time: the "white" curtain was rather grey and there was a big stain on it (see attached photo). There was no bin-bag in the bin and no toilet brush.
As I picked my mobile phone from the bedside table I noticed, that I touched something different. I found out that I just picked up probably the previous guest's fake eyelashes.
We also found a dirty patch on the mirror - see attached photo.
On our second day, when we returned, we noticed that the beds had not been made, and cleaning staff had not visited.
There was no light only two bedside lamps and a table lamp next to the TV. Since there is only a small window close to the ceiling, the room is very dark without any proper lights.
Although there is internet in every room, but it is very slow.
We mentioned to the staff that we were not happy with the cleanliness of our room, they did not seem to be particularly interested.
I sent Britannia Hotel a complaint letter and have not received any response. Interestingly there is no phone number available for complaints.
- Official Description (provided by the hotel):
- The Britannia Hotel Manchester offers great value accommodation in a fantastic Manchester city centre location. The hotel is located in one of Manchester's premier architectural buildings and is grade II listed with outstanding details, such as balconied stairway throughout the building. This Manchester Hotel has two lively bars, where you can dance the night away or have a quiet drink. Jenny's restaurant serves a varied selection of Britain's favourite dishes, whilst the Overstuffed Pizzeria offers freshly cooked pizzas and pastas. ... more less
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- Also Known As:
- Britannia Hotel Manchester
- Manchester Britannia Hotel