My friend had booked this hotel as she was staying there as party of a wedding party. She booked a twin room and paid more for this via a late booking website. However when we got there the main guy at reception was exceptionally rude. The room wasn't ready, he kept repeating in robot fashion, as well as a condescending tone to my friend how there is no twin room available despite her booking. The air conditioning was also not working in the room. There was another wedding going on at the time. I can see he was probably stressed- but his entire manner and tone was highly inappropriate and ruined any excitement or good feeling about the hotel. There is a way to say things but unfortunately he has no idea. In fact he made us feel like an inconvenience and something nasty stuck to his shoe! Despite that, other staff and reception members were quite pleasant. Can't say that the breakfast was very nice or the room was amazing. Other 4 stars near Manchester Airport are amazing compared to this. It appears unless you are a couple or honeymooning for example you are not treated very nicely here.
- Official Description (provided by the hotel):
- Etrop Grange is a gracious Grade II listed Georgian Country House originally built in 1780 by school teacher William Moss and although located just a short distance from Manchester Airport, is anything but an airport hotel.Originally known as Moss House, the hotel was renamed Etrop Grange in 1984 by the owners after a local area called Etrop Green. Etrop Grange first opened for business in November 1985 as a fine dining restaurant on just the lower level and was slowly converted into a hotel over the next 13 years with a £3 million refurbishment. The Etrop Grange still retains it's Georgian charm with its stately facade matched by a luxurious interior of decadent chandeliers, heavy drapes and marble fireplaces.Due to modern intervention the hotel is now ideally located just two minutes from Manchester Airport and the M56, and is one of the few hotels in the area with no overhead aircraft noise making it an ideal hotel for business and leisure alike. Offering complimentary transfers to and from the airport and airport railway station (between 06:00 and 22:00), along with complimentary parking and WiFi for all guests, Etrop Grange is the perfect place to spend a relaxing day or night whatever the occasion. ... more less
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- Also Known As:
- Etrop Grange Manchester
- Etrop Grange Hotel Manchester