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“Good airport hotel” 4 of 5 bubbles
Review of Etrop Grange

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Etrop Grange
Ranked #68 of 115 Hotels in Manchester
Whitby
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good airport hotel”
4 of 5 bubbles Reviewed 24 May 2014

We stayed for one night before flying from Manchester. It was a good choice as small and friendly and not on the flight path. Unlike large airport hotels you are not woken at all hours with guests arriving and leaving, so we had a good nights sleep. Did not try breakfast as we had an early flight but we did book a meal in the restaurant for 4 as our cousins joined us for the evening. This wasn't great however. We would use the hotel again when flying from Manchester but would give the restaurant a miss.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Karen_Garry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 2 June 2014
Dear Karen_Garry

We really do offer a great choice for guests travelling from Manchester Airport, and I would like to thank you for sharing your thoughts with all our Tripadvisor friends. It was very disappointing to learn you would not recommend the restaurant, and I would appreciate if you could find the time to contact me so I may learn why.

We are about to launch several tasty new menus for the Restaurant, Lounge & Room Service, and with a focus on training and ingraining product and service knowledge into our Food and Beverage team I am sure you will be leaving with a full and happy belly if you ever return to Etrop Grange.

I look forward to hearing from you soon.


Kindest regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,146 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Any
English first
Manchester, United Kingdom
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 17 May 2014 via mobile

Booked at very short notice but such a lovely hotel, only had chance to enjoy the room but well worth it, so handy for airport (you could walk there!) And better and friendlier than the corporates! Old style hotel with a new age twist, plenty of parking and a shuttle service to the airport! Perfect!

Stayed May 2014, travelled solo
Helpful?
Thank martinwc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 2 June 2014
Dear martinwc

Thank you so much for your kind words! The team really works hard to ensure we offer a great product and service, and it is always nice to know a guest has taken the time to recognise and appreciate this.

I hope we can look forward to welcoming you back to Etrop Grange in the near future - we have already set ourselves the challenge of earning a 5 star rating on your next stay!


Kindest regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancashire
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 16 May 2014

Second pre holiday stay here - this time I had booked a table in the restaurant for our evening meal. our room was lovely, large and clean, as was the bathroom. This is an old house with character and the furniture reflects this. Yes it is dated, but most of it is beautiful and suits the house - such a change from those hotels where you could be anywhere!
our meal was good, although the waiter did tell us brusquely that there were no tables, before i had even had chance to say we had booked weeks before! I would therefore suggest you book a table if you would like to eat in the restaurant.
as before, the arrangements for the transport to the terminal was great and all the other staff were very courteous and polite. we will be returning!

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank worst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 2 June 2014
Dear worst

What a fantastic review. Thank you so much for taking the time to share your recent experience whilst at the Hotel. Our Restaurant is very popular with our guests and local customers alike; we do recommend booking in advance to ensure availability at an appropriate time relative to your plans.

I am certain any facets of the Hotel which you have described as dated will be remedied during our soft-refurbishment, and I hope you will appreciate the impending changes throughout in the coming years provided we maintain our excellent facilities and service - please ensure you let us know if we ever fail to exceed your expectations.


Kindest regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

This was my second stay at this hotel and I was not let down,clean comfy rooms nice bar to get drinks in,transfers where excellent we left the hotel at 3 in the morning before the driver started work so they booked us a taxi which they paid for ,on returned the car was dropped to us within 10 mins of phoning,excellent service again

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank barlow307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 2 June 2014
Dear barlow307

Thank you again for taking the time to write a second review of Etrop Grange. I am delighted to see we have met the challenge of recording another 5 star rating from you. We are constantly reviewing the facilities and service we offer, and there we do recognise there are still many improvements we can make to remain at the forefront of Manchester's best accommodation.

I would be delighted to know your thoughts on these changes during your next stay - I hope we can look forward to welcoming you back soon. Until that time, all our very best.


Kindest regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penrith cumbria
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 11 May 2014

It's amazing how peoples views differ but I have to say that the positives were the closeness to the airport and the staff were extremely good. They were courteous, helpful and attentive and the shuttle service to the airport worked perfectly. However, on the reverse side the room was dated and dingy, the bathroom was "tired" to put it politely and the food was diabolical. We opted for the inclusive meal but I can safely say it was the worst meal I have had in years. We decided to play safe and had the continental breakfast after sampling the evening meal.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 12 May 2014
Dear Peter H

Thank you for your kind comments regarding the team here at Etrop Grange.

I was bitterly disappointed to read how you have described one of our bedrooms. I would be grateful if you could take the time to contact me personally so that I may investigate further. I am contactable on 0161 499 0500, or via email noted below.

I look forward to hearing from you.

Kind regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
goole
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 10 May 2014 via mobile

My partner and I stayed for one night before our holiday to Mexico on a bed and breakfast basis. The hotel is a lovely building full of wonderful character, this might not be to everyone's taste, but it made a nice change from the usual modern airport hotels. Our room, number nineteen, was clean and comfortable and we had no issues with noise. The breakfast in the morning was superb, cooked to order, a real highlight. The Bar and dining areas were very plush, there is a patio area outside which was nice to relax with a drink in the late afternoon sun after check in. We did not dine at the hotel in the evening as the menu was expensive, having said that, it may have been worth the outlay if the breakfast was anything to go by. The only negative was that the bar did not sell any crisps or nuts. The bartender curtly informed me that they offered a snack menu, sandwiches, bar meals etc, a little bit much when you just require a nibble, and ultimately sealed the decision to dine elsewhere in the evening. On a final note, we booked through Superbreaks to take advantage of the option to purchase discounted open return tickets to Manchester Airport Railway Station. A ninety minute drive back to East Yorkshire does not hold much appeal after a 10 hour flight. The Hotel offers a complimentary transfer service to the airport terminals and railway station, which was very much appreciated.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank halifaxGoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 7 May 2014

My friend had booked this hotel as she was staying there as party of a wedding party. She booked a twin room and paid more for this via a late booking website. However when we got there the main guy at reception was exceptionally rude. The room wasn't ready, he kept repeating in robot fashion, as well as a condescending tone to my friend how there is no twin room available despite her booking. The air conditioning was also not working in the room. There was another wedding going on at the time. I can see he was probably stressed- but his entire manner and tone was highly inappropriate and ruined any excitement or good feeling about the hotel. There is a way to say things but unfortunately he has no idea. In fact he made us feel like an inconvenience and something nasty stuck to his shoe! Despite that, other staff and reception members were quite pleasant. Can't say that the breakfast was very nice or the room was amazing. Other 4 stars near Manchester Airport are amazing compared to this. It appears unless you are a couple or honeymooning for example you are not treated very nicely here.

Room Tip: Tell them your on your honeymoon so you get upgraded
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  • Stayed May 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank SoozieSoo1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 12 May 2014
Dear SoozieSoo1975

I was shocked and surprised to read your comments regarding members of the Reception team here at Etrop Grange. All of the Front of House team were so disappointed to think it may have been one of them that has clearly let you down during your stay.

I would be grateful if you could take the time to contact me directly so that I may investigate further and discuss this with my Front of House Manager. The main Hotel telephone number is 0161 499 0500, or via email noted below.

I look forward to hearing from you.


Kindest regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Etrop Grange

Property: Etrop Grange
Address: Etrop Grange Hotel Bailey Lane, Manchester M90 4EG, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #68 of 115 Hotels in Manchester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Etrop Grange 3*
Number of rooms: 64
Official Description (provided by the hotel):
Etrop Grange is a gracious Grade II listed Georgian Country House originally built in 1780 by school teacher William Moss and although located just a short distance from Manchester Airport, is anything but an airport hotel.Originally known as Moss House, the hotel was renamed Etrop Grange in 1984 by the owners after a local area called Etrop Green. Etrop Grange first opened for business in November 1985 as a fine dining restaurant on just the lower level and was slowly converted into a hotel over the next 13 years with a £3 million refurbishment. The Etrop Grange still retains it's Georgian charm with its stately facade matched by a luxurious interior of decadent chandeliers, heavy drapes and marble fireplaces.Due to modern intervention the hotel is now ideally located just two minutes from Manchester Airport and the M56, and is one of the few hotels in the area with no overhead aircraft noise making it an ideal hotel for business and leisure alike. Offering complimentary transfers to and from the airport and airport railway station (between 06:00 and 22:00), along with complimentary parking and WiFi for all guests, Etrop Grange is the perfect place to spend a relaxing day or night whatever the occasion. ... more   less 
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Also Known As:
Etrop Grange Manchester
Etrop Grange Hotel Manchester

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