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“Quaint shabby, but nice...because of the staff!” 3 of 5 bubbles
Review of Etrop Grange

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Etrop Grange
Ranked #68 of 115 Hotels in Manchester
Dublin, Ireland
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Quaint shabby, but nice...because of the staff!”
3 of 5 bubbles Reviewed 27 August 2014

Stayed many times over the last 15 years. Have been very happy. A quaint building and AMAZINGLY quiet....no planes keeping us awake. Food mostly good to ok. Had many Christmas parties with my extended family. Happy affaires with great service. Vast majority of the rooms are not big but quietly comfortable , over the years. TV, internet and tea making facilities. Could do with a fridge in each room. Many owners (cheap hotel chains) over the years. Used to have a nice Bentley to ferry customers to the airport. Alas stayed yesterday and the room was shabby and the bathroom had tired carpet, spiders and webs on the bathroom ceiling and signs of water damage...possibly a leaky roof. Clean linens but not light fluffy nor new. Room cheap at £55 per night, but really would have paid more for better facilities. Much needs refurbishing.
Breakfast £13:99 per person (2:50 pp added if supplied in the room)
An all you can eat outstanding quality breakfast in the nearby premier inn for a tenner!

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 15 September 2014
Dear Tony S

Thank you for taking the time to write your review, and share it with all our Tripadvisor friends. Whilst we can no longer accommodate the Bentley for transportation (limited luggage space for the international travellers), the new owners recognise the historical lack of investment in the Hotel and as I hope you experienced during your stay, an improvement scheme is well under way.

Bedrooms, public areas, facilities and produce are all being assessed and improved with some works completed, some under-way, and more yet to begin. Our new 'Club Rooms' are equipped with many little extras and surprises!

I am pleased you have lauded the efforts of the team to create a welcoming and comfortable atmosphere throughout, and I do hope you will return in the future and offer more feedback on how our refurbishment program is making the difference.

Until that time, our best wishes.


Kind regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,144 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
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English first
Shropshire, England
Level Contributor
69 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 21 August 2014

We booked a night at the Etrop to save a very early start, and it worked out just right. The hotel is only a minute by car from the Airport but the complete lack of plane noise is remarkable. Our room was clean, adequately sized and the bed comfortable. Just a shame we had to leave before we could sample the breakfast. Would definitely use again.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank pleasedtotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 15 September 2014
Dear pleasedtotravel

The team and I would certainly be delighted to welcome you back when you require accommodation in the area again. Thank you so much for taking the time to review your recent stay and your kind words.

We all hope we can welcome you back to Etrop Grange in the near future.


Kind regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 21 August 2014 via mobile

Just stayed and had a pleasant experience at Etrop Grange
Firstly the location to the airport is fantastic. Greeted by friendly smiling staff who could not do enough for us on arrival.
The room was spacious and well kept with traditional furnishings.
Having stayed at a number of bed factories at airport destinations around the world this was a very pleasing change and one I wasn't expecting. We decided to eat in the Bar area on the evening we stayed,and the food was hot and tasty with a good selection, and we did not need to wait very long despite it being quite late in the day.
The complimentary shuttle service was quick and well run getting us to and from the terminal door to door
Overall well done Etrop Grange and staff for a great start to our summer vacation..

Stayed August 2014, travelled with family
Helpful?
Thank Chaos45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 15 September 2014
Dear Chaos45

It is always a delight to learn when we have succeed in providing a comfortable and enjoyable environment for our guests, so thank you for taking the time to recognise and share their efforts here on Tripadvisor. We try have every aspect of a guest's stay covered to ensure customer satisfaction, and you seem to have taken advantage of each, so I am pleased we have not let ourselves or you down.

I hope we can look forward to welcoming you back to Etrop Grange soon.


Kind regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 19 August 2014

Nice traditional look hotel, few minutes from Manchester International Airport (free shutle possibility).
Reasonable restaurant with good food, good selection for breakfast.
Rooms are good size, nice and quiet, no noise from airport.
Only what to say negative is readiness for business meeting (like stable wireless connection, good data projector,..), here is big space for improvement, especialy for wireless network, these day should be a standard stabile hi-speed internet connection.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Vaclav H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 15 September 2014
Dear Vaclav H

Thank you for your review of your recent stay, I am happy to read you were pleased with many aspects of your time with us. We do have projectors on-site, and are able to hire in more should these be requested in advance. We recognised the changing attitudes and expectations regarding Wireless Internet, and I am pleased to confirm in the coming weeks we are having a new high-speed connection installed with an internationally recognisable company. Site visits have commenced, and the fibre cabling has already been laid into the building - this will mean we will be offering the best internet access in a Hotel in the region, and cement Etrop Grange as the business destination.

I hope you will be able to return in the future and provide further feedback on the changes we are making.


Kind regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cuddington, United Kingdom
Level Contributor
133 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 17 August 2014 via mobile

Some of the decor is tired, the set menu was had for our conference was ok but one night I had the fish option which needed a sauce to cover up how dry it was. I stayed in one of the newly refurbished club rooms which was very nice but other of my guests were not so complimentary. The duty managers for our conference were very obliging but hampered by problems out of their control. Our rate was good so maybe we should have foreseen that the rate reflected this, overall it went ok but it could have gone very badly wrong too so I had a bit too much stress than I would have liked. Seems to be more of a cheap overnight airport stopover rather than a 4star hotel really. Good shuttle service.

Stayed August 2014, travelled on business
Helpful?
1 Thank Nicola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 15 September 2014
Dear Nicola M

Thank you for reviewing your recent time here at Etrop Grange. If you have not already done so, I would be grateful if you could contact me directly on 0161 493 2100 or via my email noted below so I may learn more about our failings, and how we may improve in the future.

Of course, I would be delighted if we could agree a return visit in the future as I am sure your feedback will be an invaluable tool when training the team and when reviewing our current facilities given the impending refurbishment of the public areas and remaining bedroom stock.

I look forward to hearing from you soon.


Kind regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Settle, United Kingdom
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 15 August 2014

Ideal location for early morning flights out of Manchester. Stayed several times when staff have been most helpful and rooms more than adequate. Best avoided if a wedding has taken over, can be noisy and crowded, otherwise excellent value.

Room Tip: Higher floors smaller rooms
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Ewood2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 15 September 2014
Dear Ewood2014

Thank you for taking the time to review your most recent stay here at Etrop Grange. Although we do host many weddings over the course of a year, the team and I work hard to ensure a comfortable and restful time for our other residents so I trust you were not too inconvenienced.

We would be delighted to learn how we can improve further, and perhaps on your next stay we may earn the coveted 5th star rating should you review that too!


Kind regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

We recently held a wedding reception at Etrop Grange Hotel and were delighted with the experience. The staff were unfailingly helpful and efficient at the planning stage, and the costs were remarkably reasonable, and included special room rates for all our guests. The room in which the wedding breakfast was served looked beautiful, and the food and service were outstanding. In the evening a delicious buffet supper was served, with dancing till midnight. Throughout we found the staff friendly and efficient, and every request was met. A welcome feature is the free shuttle service for guests who arrive by train or by air. One thinks of an airport hotel as a faceless modern building, but Etrop Grange is nothing like that, a charming red-brick 18th-century country house, sympathetically converted into a hotel, with ample parking, and the outdoor spaces very well tended with shrubs and flowers. Altogether a lovely place for a wedding. We had such a happy wedding day, and give Etrop Grange our warmest recommendation.

Stayed August 2014, travelled with friends
Helpful?
3 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEtrop, General Manager at Etrop Grange, responded to this review, 15 September 2014
Dear Peter H

It is such an honour when the team and Hotel are chosen to play their small part in a couple's big day. They all work so hard to ensure everything runs smoothly, and despite many years of practice, it's still satisfying to learn they have succeeded once again to provide a happy experience for everybody. There are many benefits for choosing Etrop Grange (although I am of course biased!) and I think you have listed each and every one.

Thank you for taking the time to share your comments with all our Tripadvisor readers, and I hope we can look forward to return visits to keep our place in your hearts.

From the team and I, all our very best wishes.


Kind regards

Jodi Masterson
General Manager
jodi@etrophotel.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Etrop Grange

Property: Etrop Grange
Address: Etrop Grange Hotel Bailey Lane, Manchester M90 4EG, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #68 of 115 Hotels in Manchester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Etrop Grange 3*
Number of rooms: 64
Official Description (provided by the hotel):
Etrop Grange is a gracious Grade II listed Georgian Country House originally built in 1780 by school teacher William Moss and although located just a short distance from Manchester Airport, is anything but an airport hotel.Originally known as Moss House, the hotel was renamed Etrop Grange in 1984 by the owners after a local area called Etrop Green. Etrop Grange first opened for business in November 1985 as a fine dining restaurant on just the lower level and was slowly converted into a hotel over the next 13 years with a £3 million refurbishment. The Etrop Grange still retains it's Georgian charm with its stately facade matched by a luxurious interior of decadent chandeliers, heavy drapes and marble fireplaces.Due to modern intervention the hotel is now ideally located just two minutes from Manchester Airport and the M56, and is one of the few hotels in the area with no overhead aircraft noise making it an ideal hotel for business and leisure alike. Offering complimentary transfers to and from the airport and airport railway station (between 06:00 and 22:00), along with complimentary parking and WiFi for all guests, Etrop Grange is the perfect place to spend a relaxing day or night whatever the occasion. ... more   less 
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Also Known As:
Etrop Grange Manchester
Etrop Grange Hotel Manchester

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