I stayed here one night prior to a trip. I have stayed at this CP previously and IMHO I found that the hotel is ready for re-branding as it is now becoming tired and in need of sprucing up. Check in was trouble free although I suspect Ms. Receptionist had forgotten how to be cheerful and smile at arriving guests.
More importantly, my luggage (one soft-sided suitcase) was damaged by the over anxious driver who dragged it off the shuttle van and ripped and ruined the exterior pouch on the bag. This was caused by the lurching van shifting and overturning the bags in the back. The metal strip on the rear of the luggage area was loose and the bag became caught on it when the driver dragged it off. More importantly, despite an assurance from the Guest Relations Manager (when the damage was pointed out) that the bag would be repaired, and despite my email to him later, I was not even accorded the courtesy of a reply or even an acknowledgement.
The room smelled stale and the mattress had seen better days. The third floor was quiet.
The bar / restaurant is handy and service and food are good.
There are other hotels just as convenient to the airport and management at the CP need to be reminded of this fact.
All in all the incident of the damaged bag has quite turned me off this hotel. Even airlines would not damage bags to the extent mine was on the CP shuttle van, AND more importantly I feel sure that the airline would not treat its guests this way.
- Official Description (provided by the hotel):
- A fantastic Manchester Airport Hotel superbly located on the Airport complex, the four-star Crowne Plaza Hotel is within easy access of the M56, M60 and M62 as well as Manchester City Centre. The hotel boasts a stylish restaurant and bar, offering modern cuisine in a relaxed and informal atmosphere. Accommodation includes 299 well-appointed air-conditioned bedrooms that are ideal for both the business and leisure traveller. High-speed internet access is also available in all rooms. Spacious family rooms and Accessible rooms are also available. A complimentary shuttle service to and from the airport is available to all guests. The Park Stay & Go package offers guests accommodation, long stay parking & courtesy transport to & from the airport. Vehicles are transferred to a secure off site car parking facility working in conjunction with Peter Ashley Car Parks. Hotel Residents are required to pay for parking at the overnight rate of £15 per vehicle. Our Car Park has floodlit signage and Pay and display machines for visitors. Please note parking is for cars only. The Crowne Plaza has four superb dining options, plus 24 hour room service. We also offer small meeting facilities and ample car parking with accessible spaces. ... more less
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- Also Known As:
- Crowne Plaza Manchester Airport Hotel Manchester