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Crowne Plaza Manchester Airport
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Reviews (3,691)
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Reviewed 28 November 2013 via mobile

Stayed here one night before our flight to the US. Everything was wonderful. Had a great room with a view of the runway and no noise at night. Excellent value we had a package which included evening meal, breakfast and two weeks parking. No problems what so ever. Meals were all lovely, rooms clean, beds comfy. Would recommend fully and will be staying here again for sure.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
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    • Service
Thank Emsy_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 11 December 2013

Dear Emsy_21,

Thank you so much for this amazing review and we are delighted that you had a successful visit with us. We are extremely grateful that you have taken the time to let us know and we will ensure that your feedback is shared with our team.

Most importantly, we hope you had a fantastic time in the USA! We are so pleased that we were able to exceed your expectations and get your journey abroad off to a great start.

We look forward to welcoming you back to Crowne Plaza Manchester Airport soon!

Kind regards,

Robert Wright
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

We have stayed in this hotel several times before catching an early morning flight. It is very comfortable and there are some good deals combining parking and a stay in the hotel. This time we ate in the Sampan restaurant and the food and service were excellent. It's handy for the terminals and if the weather is good walking is easy even to T2 and the station, although the hotel does provide a shuttle. The only major criticism is that they still charge for wifi.

  • Stayed: November 2013, travelled as a couple
    • Value
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Thank susiedu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 28 November 2013

Dear susiedu,

We are really pleased to read that you enjoyed your stay and thank you for the kind ratings. We are also glad that you enjoyed your dining experience in Sampans and the great food they have to offer!

Please accept our sincerest apologies regarding wifi. Our company are acting on this feedback as we currently offer a very superior and secure wifi service which unfortunately is chargeable. Very soon, we will have a standard wifi offer available which will be complimentary for our IHG Rewards Members which will enable you to check emails and perform standard every day functions. This change is due to occur early in 2014.

Thank you for sharing your thoughts with us and we are extremely grateful that you chose to stay with us at Crowne Plaza Manchester Airport. We hope to see you again in the near future.

Kind regards,

Robert Wright
Hotel Manager

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Reviewed 25 November 2013

A short walk from Terminal 3. Nothing to complain about really but nothing particularly outstanding.

Not bad value for money though.

The room was fine. Clean, tidy, comfortable and a reasonable temperature. Many hotel rooms are too hot!

The reception staff were great and helpful.

I ate in the bar and the food was fine. Nothing outstanding and a little pricy. The service was great again though, with bar and waiting staff polite and attentive.

The real plus was the free courtesy bus.. A real bonus,despite the proximity of T3. My bags were heavy!
If I had to stay at the airport I would be happy enough here again for a night.

  • Stayed: October 2013, travelled on business
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Thank Ralph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 27 November 2013

Dear Ralph C,

Thank you for sharing your thoughts with us and for acknowledging the efforts of our team and their service. I will be sure to share your feedback with them. We are delighted that you found our shuttle service to be convenient and able to assist you with your luggage too.

We are extremely grateful for your recommendation and that you would choose to stay with us again. Thank you for choosing our hotel and we hope you had a successful onward journey.

Kind regards,

Robert Wright
Hotel Manager

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Reviewed 23 November 2013

I stayed two separate evenings on the same trip. The first night, I found my room to be a bit cool, but the second visit the room I had was warmer. The staff was extremely accommodating moving me the first night to a somewhat warmer room. This is very convenient to the airport, with shuttles going continuously.

Stayed: November 2013, travelled on business
Thank LiketoeatCincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 27 November 2013

Dear LiketoeatCincinnati,

Thank you for sharing your thoughts with us and I am pleased that our team were able to assist you with a room move. Please accept my apologies for any inconveniences this may have caused.

We hope that you enjoyed a successful business visit with us and I would like to take this opportunity to say thank you for choosing our hotel. We hope that we will see you again soon.

Kind regards,

Robert Wright
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

We stayed here for one night before a flight last week.
The room was perfect. Really clean, great size, thick blackout curtains, and no noise disturbed us at all.
My only two criticisms are that the bar/restaurant area lacked ambiance- it was really bright. I know it's an airport hotel, not cocktail bar, but for a lot of people staying there, it's the beginning of your holiday! We rushed our drinks and went upstairs.
Also, when we rang from the free phone in the train station to see how to get across to the hotel, the receptionist helpfully replied "use the pavement". We ended up running across a dual carriageway.
Saying this, we would happily stay again.

  • Stayed: November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Anidoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 21 November 2013

Dear Anidoodle,

We are delighted to hear that we achieved our goal of providing a comfortable stay for you.

I would like to thank you for your candid feedback as it is only with comments such as yours that we are able to grow and move forward. I will personally look into both points you have raised and I do sincerely hope you had a fantastic holiday.

Thank you for recommending us and we hope to see you again soon.

Kind regards,

Robert Wright
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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