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“Excellent Service”

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Crowne Plaza Manchester Airport
Ranked #40 of 116 Hotels in Manchester
Swansea, United Kingdom
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent Service”
5 of 5 bubbles Reviewed 28 February 2014

Large clean room, very helpful staff, very speedy collection from the airport despite a late flight not arriving until the early hours. Very pleasant breakfast. The complimentary coffee and newspapers were a huge bonus on our way out in the morning.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Manager at Crowne Plaza Manchester Airport, responded to this review, 3 March 2014
Dear Rachel A,

Thank you for your excellent review of our hotel and our team will be delighted to read your comments. I know they will want me to pass on their thanks too.

We are so pleased that you enjoyed our facilities and services and hope that you had a pleasant onward journey. We hope that you will visit again soon.

Kind regards,

Robert Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,042 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (456)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Chesterfield, United Kingdom
Level Contributor
458 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 574 helpful votes
4 of 5 bubbles Reviewed 27 February 2014 via mobile

Stayed here overnight before an early morning flight and found it to be as good as ever.
Having car parking included in your hotel stay deal is well worth it, and we've used it many times now without any problems.
The staff are always very helpful and attentive, whether at reception or in the bar, or restaurants or courtesy buses.
As a Priority Member we got a designated membership room, but found it to be very small with nowhere really to put your case, and the wardrobe space was minuscule!
Room was spotless and it had all one needed, but we did find they'd used polyester pillows and duvet which meant they were extremely warm - not very helpful for a good night's sleep!! C'mon CP - you can do better than cheap bedding!
We used the Sampans oriental restaurant, which is one of the best airport hotel restaurants we've encountered.
All in all a very good hotel, with excellent car parking option!

Stayed February 2014, travelled as a couple
Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Manager at Crowne Plaza Manchester Airport, responded to this review, 3 March 2014
Dear John D,

Thank you for your kind compliments to our team and the cleanliness of your room. Our team will be delighted to read these comments and we appreciate you sharing your thoughts with us.

Please accept our apologies regarding the bedding you described. We will ensure this is followed up with our supplier as it is always our goal to provide a good nights sleep.

We hope you had a pleasant onward flight and thank you for choosing to stay with us. We appreciate your loyalty as a valued IHG Rewards member.

Thanks and kind regards,

Robert Wright
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ulverston, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 February 2014 via mobile

Good old Crown Plaza Manchester. airport, stayed here prior to flight to Caribbean. Staff friendly and helpful. Excellent pub food in the bar. Took some find though as you need to walk through the restaurant to get to it. Room was clean and well presented. Every time we stop here we always seem to get the next to last room at the furthest point from reception. Just the luck of the draw I guess.

Stayed January 2014, travelled as a couple
Helpful?
Thank shaunmaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Manager at Crowne Plaza Manchester Airport, responded to this review, 3 March 2014
Dear shaunmaz,

Thank you so much for rating us five stars and we are grateful that you have taken the time to share your thoughts with us. I will ensure that your comments are shared with our team.

We hope that you will choose to stay with us again, and you are most welcome to request a room closer to Reception. We apologise if we have caused you any inconveniences.

Most importantly we hope you enjoyed your time in the Caribbean and thank you for choosing to stay with us.

Kind regards,

Robert Wright
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eindhoven, The Netherlands
Level Contributor
220 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

I experienced the friendliness of the staff already at the airport when picking up the courtesy phone and requesting for a shuttle pickup to the hotel. That friendliness was then picked up by the driver who went above and beyond to help out an older couple returning from a vacation looking to get back to their car. And last, for that day, the front desk staff who were quickly assisting me with my room. IHG gold member status didn't give me much extra's but that was also not expected. Except that they offer me to get an extra 400 points by completing a survey which in the end was only valid for UK participants.
Unfortunately I was given a room close to the elevator and ice machine. Sound isolation isn't that good, so I experienced not an entirely quite night. Rooms are further OK, with a pretty good bed, nice shower and tea maker. Breakfast was also good; fresh and plenty of choice.

Room Tip: Ask for a room away from the elevator for a good night rest.
See more room tips
  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 14NABster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Manager at Crowne Plaza Manchester Airport, responded to this review, 3 March 2014
Dear 14NABster,

Thank you for choosing to stay with us and for your compliments to our team. I will ensure that I pass on your feedback. Please rest assured that your voucher for 400 rewards points only requires you to log in and enter the voucher code. You will not need to complete any survey, and the additional rewards points are simply to thank you for your loyalty as a valued Gold IHG Rewards member. Please contact us or IHG Rewards should you need any further assistance applying your points.

We have noted your comments and will follow these up with our team. We hope that overall you enjoyed your experience with us and hope that you will visit again soon.

Kind regards,

Robert Wright
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

Recently stayed the night at the Crown Plaza and had car parking for the length of our holiday. Very comfortable room,quite and the courtesy bus drivers were friendly and helpful insisting on carrying bags etc. Friendly and helpful reception staff too.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kazza65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Manager at Crowne Plaza Manchester Airport, responded to this review, 24 February 2014
Dear Kazza65,

Thank you for choosing to stay with us and we are very grateful for your kind review. I will ensure that our teams are recognised for their high standards of performance and I can assure you that they will want me to pass on their thanks too as this really means a lot to them.

We hope you had an amazing time on your holiday and hope to see you again soon.

Kind regards,

Robert Wright
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
101 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 23 February 2014 via mobile

Airport hotels? You only book in them if you are staying near an airport I guess? And that means you are flying off somewhere. As was the case with me and my wife. We were looking forward to a cruise in the Caribbean. Unfortunately my wife became ill in the night and we ended up in the A&E at the local hospital and having to cancel our holiday. But I have to report that the staff at this hotel handled our predicament with lots of sympathy and nothing was too much trouble. Just what you need in the middle of a drama. The hotel itself was very comfortable although we didn't actually get any sleep, but we did manage a meal in Tampans restaurant which was smashing. So hats off to Simone and the night shift duty manager and thank you. You are very professional.
PS my wife is making a good recovery and we will return the bathrobe we 'borrowed'

Stayed February 2014, travelled as a couple
Helpful?
1 Thank PeterGable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Manager at Crowne Plaza Manchester Airport, responded to this review, 24 February 2014
Dear PeterGable,

Firstly may we say that we are so pleased to hear your wife is recovering well. This really means a lot to us that you have written such a lovely review of our hotel.

I will ensure that the team members you mentioned receive special recognition for their efforts. I will also share your comments with our team who will be delighted to hear that your wife is making a good recovery.

We hope to see you both again soon and wish you all the very best.

Kind regards,

Robert Wright
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, England, United Kingdom
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

Once again we stayed at the Crowne Plaza prior to our flight from Manchester Airport and once again all the stresses and strains disapeared once we had arrived and checked in. This is our 4th time staying at this hotel on a dinner, bed, breakfast and 8 day park and fly deal. Our room was spacious and comfortable and the hotel staff were helpful and friendly as usual. This time we ate in the Thai restaurant which we could either go for the set meal or have £20 towards our meal each. The service was efficient, friendly and the food was suburb to which our 5 year daughter enjoyed very much. The only critism is that the free children's menu does not include Thai food which is a shame as she much prefers this to the fast food options however the waiter did advise they could do smaller portions but for a charge. This was fine as this was made clear prior to ordering. I would recommend this hotel every time for a pre flight, park and fly experience.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shelley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Manager at Crowne Plaza Manchester Airport, responded to this review, 24 February 2014
Dear Shelley S,

We are so pleased we were able to get your holiday off to a fantastic start. It is certainly one of our goals to make the process of preparing for your holiday as seamless as possible and we are delighted that we were able to meet this expectation for you.

Thank you for your comments regarding your dining experience in Sampans. It is always important for us to understand how our guests feel about their experience so I will ensure that I review your comments with our Sampans Manager. We are however delighted that you enjoyed your dining experience.

Thank you once again for your kind review and we very much look forward to welcoming you back next time. We hope you had a lovely holiday too.

Kind regards,

Robert Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Manchester Airport

Property: Crowne Plaza Manchester Airport
Address: Ringway Road, Manchester M90 3NS, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#24 Romantic Hotel in Manchester
#24 Luxury Hotel in Manchester
#33 Business Hotel in Manchester
#40 Family Hotel in Manchester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Manchester Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A fantastic Manchester Airport Hotel superbly located on the Airport complex, the four-star Crowne Plaza Hotel is within easy access of the M56, M60 and M62 as well as Manchester City Centre. The hotel boasts a stylish restaurant and bar, offering modern cuisine in a relaxed and informal atmosphere. Accommodation includes 294 well-appointed air-conditioned bedrooms that are ideal for both the business and leisure traveller. High-speed internet access is also available in all rooms. Spacious family rooms and Accessible rooms are also available. A complimentary shuttle service to and from the airport is available to all guests. The Park Stay & Go package offers guests accommodation, long stay parking & courtesy transport to & from the airport. Vehicles are transferred to a secure off site car parking facility working in conjunction with APCOA. Please note parking is for cars only. The Crowne Plaza has four superb dining options, plus 24 hour room service. We also offer small meeting facilities and ample car parking with accessible spaces. ... more   less 
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Also Known As:
Crowne Plaza Manchester Airport Hotel Manchester

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