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“A great Airport Hotel.”

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Crowne Plaza Manchester Airport
Ranked #42 of 118 Hotels in Manchester
Mexborough, United Kingdom
Level 5 Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“A great Airport Hotel.”
Reviewed 15 July 2014

I stayed here for the night of 28/06/2014, before an early morning flight from Manchester and was very impressed with the service. I used the free courtesy phone at the airport to phone for the courtesy bus after arriving at the airport by train. It took me 4 attempts, however eventually managed to connect with the hotel. These free shuttles are every 15 to 20 minutes which I thought was excellent. The room was large, airy and comfortable and was immaculate. Everything that I needed for my night's stay was provided. The staff were friendly and made you feel very welcome. In spite of it's proximaty to the airport terminals, I had a good night's sleep and was not once disturbed by any aircraft or traffic noise.

  • Stayed June 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank gypoenid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, 23 July 2014
Thank you for taking the time to review of hotel. Your feedback has today been passed onto our front of house team with regards to our pick up calls. We apologise you had to try a number of times to reach us.

Very glad you had a great nights sleep.

Hope to see you again real soon

MANAGER CM
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Dundee, United Kingdom
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 July 2014

Stayed here prior to flying and also after a late flight back to Manchester.
We got the parking and Dinner,B&B package which was very good value. The hotel looks a little bit corporate on the outside but its much more welcoming on the inside. The room was on the fourth floor and was very quiet despite being so close to the airport. Bright and fresh decor with a great shower and a decent sized TV. The Dinner option was a little bit more restricted than I expected but it was possible to use it as credit against any of the A la Carte options. Food was delicious at the Sampans restaurant.
Breakfast was the typical hot and cold buffet but everything was fresh and good quality.
I would definitely stay here again when flying from Manchester, a much better experience than previous stays at the neighbouring hotel.

Room Tip: fourth floor for peace and quiet
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  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, 23 July 2014
Thank you for taking the time to review of hotel.

Your feedback has today been shared with the teams across the hotel.

MANAGER CM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redcar, United Kingdom
Level 5 Contributor
87 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 July 2014

We stayed at the Crowne Plaza Manchester Airport hotel on 01/07/14 we went by train and tried phoning the bus pick up number at the train station but none of the free phone numbers worked for the Crowne Plaza, so we tried dialling another hotel number and these worked so ended up phoning by mobile so keep the details handy for future reference in case this happens to you.

We were picked up quickly and taken to the hotel, we had upgraded to exec room so had access to the exec lounge, we have never done this before but would recommend this to everyone, you can use their printer to print off boarding passes, get free soft drinks before 6pm and there were free fruit, cookies avaliable also. For info when using the printer it asks you to pay for a set period of time, just go to the reception they give you a pass number and you get 1 hour free internet.

We went back later to the exec lounge and got an alcoholic drink each you can have wine lager etc free from 6-8 the lovely lady brought us some nuts and crisps then brought over some canapes also she came back and asked us if we wanted more crisps, very nice friendly lady sorry cant remember her name.

Room was very nice, decent size, my husband said the only thing he would criticise would be the need to get proper mixer tap as one side of the tap was red hot and one side was cold so you could burn yourself.

We went for a meal in the restaurant which was very nice also, there was some confusion over breakfast though as it said on our booking that we were booked in bed and full breakfast but we had to pay £5 each for a cooked breakfast we paid this as I couldn't remember if we were only entitled to a continental breakfast or not this could be improved upon by making it more clear.

Overall thought it was great and would come here again without hesitation and would book exec lounge every time too.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, 23 July 2014
Thank you for taking the time to review our hotel. Your feedback has today been passed onto our teams across the hotel.

Apologies for the mis - communication at check in with regards to your breakfast upgrade all of our exec rooms come with a complimentary continental breakfast option served with ice cold posessco in order to get your holiday off to the best start in style, However if guests would like a full English cooked option a £5 upgrade is charged to your room for this.

We hope to welcome you back to the hotel again soon.

MANAGER CM
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Greenville, Pennsylvania
Level 6 Contributor
142 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 10 July 2014

Stayed at this hotel the night before my flight out. Large hotel with large rooms. The room was super clean and the bed was very comfortable. Great shower with excellent water pressure I ate dinner at the bar it had a nice selection of dinner choices and many different beers. Multiple shuttles available to take you to the airport. I would recommend for business travel and I would stay at this hotel again.

  • Stayed April 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank vman09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, 23 July 2014
WOW Thank you for your 5 star review. Its reviews like yours that helps us understand our business travellers needs.

We hope to welcome you back again soon to our home. The CP Team

MANAGER CM
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Auckland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2014

I have to say, this is one of the best hotels that we have ever stayed in. We paid the extra £40.00 for an upgraded room, this is well worth considering, it gives you free wifi with computer use the real bonus is there is a private bar for your use from 6pm to 8pm with all you can drink alcohol / soft drinks/ tea/ coffee and the young lady also serves you canopies, the bar lounge has nice soft chairs and a tv.
The Crowne Plaza also minded our suitcases for three days, as we where flying to Copenhagen and then back to Crowne Plaza for an extra nights stay, there was no extra charge for this as it's included in the upgrade.
They also provided a shuttle bus from the hotel to airport all included in the hotel price.
Will defiantly will go back to this hotel, as the staff could not do enough for you!
The only negative feedback that I can give, was the breakfast area as there was only one girl on and the poor love was running around like a headless chicken! Saying that she was smiling all of the time :-)

Room Tip: Upgrade if you can .a
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  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Pete B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, 23 July 2014
Thank you for taking the time to review our hotel. Your feedback has today been passed onto the teams.

We hope to welcome you back again to the hotel.

MANAGER CM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hull, England, United Kingdom
Level 6 Contributor
137 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 9 July 2014

Stayed here before we flew to the Caribbean.

Totally wonderful food, staff and parking. The bed was so comfy, and room was nice and clean. Nothing was a problem for the staff. Access to all terminals via a shuttle bus, was quick and efficient.

We ate in the room as we had an early flight, the food was delicious, hot and tasty.

Would we use again? Most definitely

Room Tip: Perfect for its closeness to airport
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  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank TraceyEllis-Moat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, 23 July 2014
WOW WOW WOW

Thank you for your amazing review about our hotel and team members level of service provided. Its reviews like this that make us strive to please the market.

We look forward o welcoming you back again soon.

MANAGER CM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 July 2014

Great place to stay. Close to terminals, shuttle bus for collection and drop off and reception staff great. Quiet rooms which was also good after our long flight. The only downside I found was the breakfast room, staff were slow to attend and there was a lot of asking for stuff like a teaspoon and then waiting and waiting for it to arrive, I also found the small jug of "table" milk odd and think a fresh jug with COLD milk could be offered to each new group sitting down instead. We were also told at the "eggs cooked to order" counter when we asked for new fried eggs that there were already some cooked and waiting in the warmers for us to help ourselves to. We didn't have eggs, not sure why you have the eggs cooked to order counter if that not what its intended for.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank LouisaKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, 23 July 2014
Thank you for taking the time to review our hotel. Our aim is to ensure that every guest leaves our home happy and refreshed.

Your feedback has today been passed onto the breakfast team as your suggestions are most valid. Our egg station is in deed for the purpose of eggs to be cooked to order although scrambled and fried eggs are a standard buffet option. Omelettes , Boiled poached can in deed be requested from our egg chef.

We hope to welcome you back to the hotel again real soon.

MANAGER CM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Manchester Airport

Property: Crowne Plaza Manchester Airport
Address: Ringway Road, Manchester M90 3NS, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#24 Romantic Hotel in Manchester
#24 Luxury Hotel in Manchester
#33 Business Hotel in Manchester
#40 Family Hotel in Manchester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Manchester Airport 4*
Number of rooms: 299
Official Description (provided by the hotel):
A fantastic Manchester Airport Hotel superbly located on the Airport complex, the four-star Crowne Plaza Hotel is within easy access of the M56, M60 and M62 as well as Manchester City Centre. The hotel boasts a stylish restaurant and bar, offering modern cuisine in a relaxed and informal atmosphere. Accommodation includes 299 well-appointed air-conditioned bedrooms that are ideal for both the business and leisure traveller. High-speed internet access is also available in all rooms. Spacious family rooms and Accessible rooms are also available. A complimentary shuttle service to and from the airport is available to all guests. The Park Stay & Go package offers guests accommodation, long stay parking & courtesy transport to & from the airport. Vehicles are transferred to a secure off site car parking facility working in conjunction with Peter Ashley Car Parks. Hotel Residents are required to pay for parking at the overnight rate of £15 per vehicle. Our Car Park has floodlit signage and Pay and display machines for visitors. Please note parking is for cars only. The Crowne Plaza has four superb dining options, plus 24 hour room service. We also offer small meeting facilities and ample car parking with accessible spaces. ... more   less 
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Also Known As:
Crowne Plaza Manchester Airport Hotel Manchester

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