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Crowne Plaza Manchester Airport
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Reviews (3,625)
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2,043 - 2,048 of 3,625 reviews
Reviewed 18 July 2014

This is the second time I've stayed at this hotel, as its good value, close to the airport and has lovely comfortable rooms.
We were in a club room again this time, which meant that we had access to the lounge, as the football was on, and the lounge is very small we weren't able to get seated, which was probably a good thing as it was incredibly hot in there, however the sat in the large lobby, which was much cooler and enjoyed our drinks and canapes in there, the host for the lounge was very amenible and brought us drinks.
We decided to eat in the irish bar within the hotel and we were disappointed by this, most of tables were dirty and we had to clear one ourselves before we could sit down, even though it wasn't busy. We ordered a sharing platter, and after 40 minutes waiting was able to grab a member of the waiting staff to chase up our order, so was not very impressed.
Also found the gentleman working on reception to be a little patronising and not very helpful.
Would stay here again as the rooms are nice and its walking distance to the terminal.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank MissMLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birchak, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 23 July 2014

Thank you for taking the time to review our hotel and the service levels which your received.

Some mix of good and not so good in your review we apologise for this as we strive to make every guest feel most welcome when visiting us. Calaghans Irish pub is our on site sports pub which caters for guests who prefer a more relaxed casual dining option. As the foot ball was in deed playing on your stay the Irish pub would of been the most popular option for our guests.

We have Five different dining options within the hotel to choose from.

We do hope to welcome you back again soon for a more enjoyable stay.

MANAGER C,M

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Reviewed 17 July 2014 via mobile

This is my hotel of choice when I'm working in the Manchester area. It sits within walking distance from terminal 3 and has a first class breakfast buffet. Whenever I stay here I treat myself to a full English breakfast which feels more like a lunch. I'm never sure when I'll get to eat later in the day so it suits me fine to "stock up". The hotel is also conveniently situated with regards to the local car rental companies and there are ample parking spaces (at a cost). Ihg members also get free WiFi so that's a bonus too. Rooms are clean and comfortable with a good all round selection of news channels. There is a pub situated within the same complex which serves a good selection of typical pub style hot food. All in all, a very pleasant place to stay.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank BoxJarv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birchak, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 23 July 2014

Thank you for taking the time to review our hotel and its service levels.

Your feedback has today been shared with the teams across the hotel. We are glad that you love our award winning breakfast. We have recently spent a lot of time making this dining option special for our guests.

We can not wait to welcome you back again to the Crowne Plaza .

MANAGER CM

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Reviewed 15 July 2014

I stayed here for the night of 28/06/2014, before an early morning flight from Manchester and was very impressed with the service. I used the free courtesy phone at the airport to phone for the courtesy bus after arriving at the airport by train. It took me 4 attempts, however eventually managed to connect with the hotel. These free shuttles are every 15 to 20 minutes which I thought was excellent. The room was large, airy and comfortable and was immaculate. Everything that I needed for my night's stay was provided. The staff were friendly and made you feel very welcome. In spite of it's proximaty to the airport terminals, I had a good night's sleep and was not once disturbed by any aircraft or traffic noise.

  • Stayed: June 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Thank gypoenid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birchak, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 23 July 2014

Thank you for taking the time to review of hotel. Your feedback has today been passed onto our front of house team with regards to our pick up calls. We apologise you had to try a number of times to reach us.

Very glad you had a great nights sleep.

Hope to see you again real soon

MANAGER CM

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Reviewed 15 July 2014

Stayed here prior to flying and also after a late flight back to Manchester.
We got the parking and Dinner,B&B package which was very good value. The hotel looks a little bit corporate on the outside but its much more welcoming on the inside. The room was on the fourth floor and was very quiet despite being so close to the airport. Bright and fresh decor with a great shower and a decent sized TV. The Dinner option was a little bit more restricted than I expected but it was possible to use it as credit against any of the A la Carte options. Food was delicious at the Sampans restaurant.
Breakfast was the typical hot and cold buffet but everything was fresh and good quality.
I would definitely stay here again when flying from Manchester, a much better experience than previous stays at the neighbouring hotel.

Room Tip: fourth floor for peace and quiet
  • Stayed: April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birchak, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 23 July 2014

Thank you for taking the time to review of hotel.

Your feedback has today been shared with the teams across the hotel.

MANAGER CM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

We stayed at the Crowne Plaza Manchester Airport hotel on 01/07/14 we went by train and tried phoning the bus pick up number at the train station but none of the free phone numbers worked for the Crowne Plaza, so we tried dialling another hotel number and these worked so ended up phoning by mobile so keep the details handy for future reference in case this happens to you.

We were picked up quickly and taken to the hotel, we had upgraded to exec room so had access to the exec lounge, we have never done this before but would recommend this to everyone, you can use their printer to print off boarding passes, get free soft drinks before 6pm and there were free fruit, cookies avaliable also. For info when using the printer it asks you to pay for a set period of time, just go to the reception they give you a pass number and you get 1 hour free internet.

We went back later to the exec lounge and got an alcoholic drink each you can have wine lager etc free from 6-8 the lovely lady brought us some nuts and crisps then brought over some canapes also she came back and asked us if we wanted more crisps, very nice friendly lady sorry cant remember her name.

Room was very nice, decent size, my husband said the only thing he would criticise would be the need to get proper mixer tap as one side of the tap was red hot and one side was cold so you could burn yourself.

We went for a meal in the restaurant which was very nice also, there was some confusion over breakfast though as it said on our booking that we were booked in bed and full breakfast but we had to pay £5 each for a cooked breakfast we paid this as I couldn't remember if we were only entitled to a continental breakfast or not this could be improved upon by making it more clear.

Overall thought it was great and would come here again without hesitation and would book exec lounge every time too.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birchak, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 23 July 2014

Thank you for taking the time to review our hotel. Your feedback has today been passed onto our teams across the hotel.

Apologies for the mis - communication at check in with regards to your breakfast upgrade all of our exec rooms come with a complimentary continental breakfast option served with ice cold posessco in order to get your holiday off to the best start in style, However if guests would like a full English cooked option a £5 upgrade is charged to your room for this.

We hope to welcome you back to the hotel again soon.

MANAGER CM

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