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“Favourite Airport Hotel”

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Crowne Plaza Manchester Airport
Ranked #45 of 121 Hotels in Manchester
Reviewed 17 August 2014 via mobile

I have stayed here many times when flying from Manchester Airport and will do so many times more. Being able to fit 4ppl to a room is great for us as we are usually a large group of travellers. Shuttles to the airport and train station are free. Easily get to the city centre for a short night out beforehand. The rooms are always clean and comfy. Staff have always been polite. Obviously you do hear the planes but it's not outrageously loud.

Stayed: September 2013, travelled with friends
Thank SamfarUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawtonsi, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 25 August 2014

Dear SamfarUK,

Thank you so much for your wonderful 5* review. Its made our day to know we are your favourite hotel at Manchester Airport, we greatly appreciate you taking the time to write about us and we look forward to welcoming you and your friends back soon

Kind Regards
Simone

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Reviewed 17 August 2014

We stayed at this hotel on 2 August before a very early flight the next morning. The room was clean and spacious with everything we needed for an overnight stay. The hotel food was good and we had a few drinks in the bar which had a nice relaxed but busy atmosphere. We used the free shuttle bus to the airport which was very efficient. staff all friendly and helpful. this isthe 4th time I have stayed here and it is ideal for catching a flight.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank FamilyDonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawtonsi, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 25 August 2014

Dear FamilyDonald,

So great to read all your lovely comments about the hotel and team.Thank you for taking the time to review the hotel its always great to hear from our loyal returning guests such as yourself.

We hope you and your family had a lovely trip and that we get to see you all soon
Kind Regards
Simone

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Reviewed 17 August 2014

spacious room with everything you need for a nights stay. the food in the restaurant was good and breakfast had plenty of choices. staff were helpful and the free shuttle across to the airport was a bonus. it's typical of airport hotels, not a lot of character but good at what it does, probably doesn't see many people staying more than one night. very little noise from the planes too
we would stay here again if we go through manchester airport

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank chnnang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawtonsi, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 25 August 2014

Dear Chnnang,

Thank you so much for your lovely review it means a lot to us to hear from our guests. Its great to read that you enjoyed the food while you were with us and took advantage of our courtesy shuttle over to the terminals.

Hope to see you again soon!
Kind Regards
Simone

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Reviewed 16 August 2014

The hotel structure is dated and shows it's age. Our room had 2 twin beds and was totally filled up. The room was a longgg walk from the only elevator. My wife and I were travelling with our 2 Under 10 yo kids. The Rooms are only listed as accomodating . Two people on the website. We were able to secure a roll-out bed for our daughter from the housekeeping staff. Shuttle bus driver was very accommodating, front desk clerk was politely un-helpful.
If you are on a budget, walk past the 2 visible resturants and into the pub where prices are more reasonable (By airport standards). We chose to walk to Terminal 1 and ate cheaply at the arriving passenger area.
What we did not like
1 No complimentary morning coffee available in the lobby
2 Only two luggage carts available in a large hotel with rooms very far from the elevator
3 No way to print boarding passes (Inexcusable at an airport hotel)
4) Sign at gate into parking lot that said parking longer that 15 minutes would be charged (Does not apply to guests (But sign does not say that)
What we liked
1) Helpful Shuttle driver (Made our stay)
2) Couldn't be closer to the airport

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank FRQNT F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawtonsi, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 25 August 2014

Dear FRQNT F,

I'm so sorry that our hotel did not meet all your expectations while you were with us. The complimentary coffee can be found across from the reception desk daily from 6am until 9am. As you can imagine printing boarding passes is a very popular request which any of our reception team or duty managers are happy to help with, alternatively guests are able to make use of our business centre on the ground floor near the lifts.

I was very pleased to read that our shuttle driver made your stay and provided you with the friendly and helpful service you deserved.

We hope that you and your family will come back and you will have a relaxing and rejuvenating experience
Kind Regards
Simone

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Reviewed 16 August 2014

Stayed in CP last April when we went to Manchester for a concert. Nice hotel, although it would definitely benefit from a refurbishment in the rooms. Service was from "it could be better" to excellent. Arrival experience was rather neutral, as was the room overall (poor toiletries and bath towels). The pub was ok (had a pint there) but breakfast (tried it twice) left a lot to be desired mainly due to the inconsistency of service. First day was good, second was rather bad.
The highlight was by far the Sampans Oriental Restaurant. Excellent food, friendly and attentive service. Well done.
Even thought the hotel is just next to the airport it was very quiet.
Overall we had a good deal on the rate so all in all was ok.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank AYPP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawtonsi, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 25 August 2014

Dear AYPP,

Thank you so much for taking the time to write such an informative review, its great to read that the team in our Sampans Oriental Restaurant provided you with the excellent service you and your partner deserve. I would like to sincerely apologise that this same service wasn't received throughout your stay and assure you that this will be brought to our teams attention.

We hope that you will be staying with us again in the near future
Kind Regards
Simone

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Reviewed 16 August 2014

We stayed at this hotel on Friday 25th July before a very early flight the next morning. The room was clean and spacious with everything we needed for an overnight stay. Although we didn't eat at the hotel we had a few drinks in the bar which had a nice relaxed but busy atmosphere. We used the free shuttle bus to the airport at 4.30 the following morning and on our return two weeks later had just a 10min wait for the shuttle bus to return us to the hotel where our car was waiting. We would definitely use this hotel again. A nice relaxing start to our holiday.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank pm001a5472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawtonsi, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 25 August 2014

Dear pm001a5472,

Thank you so much for your fantastic review, its great to hear you had such a lovely and relaxing start to your holiday and we look forward to welcoming you back in the future

Kind Regards
Simone

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Reviewed 16 August 2014

We stayed at the Crowne Plaza the night before we flew out for our honeymoon.
Lobby and reception area was modern and spacious and check-in staff were helpful. There was a complimentary shuttle service between terminals from the hotel and we used this to go to the station to head in to the City Centre. The only problem was that on return the phone in the terminal wouldn't connect to the Crowne Plaza so we had to walk back.
Room was nice, a little on the small side compared to other CP's we have stayed in but it had everything we needed for the one night.
Breakfast started at 4.30am, but that is when we needed to leave so we didn't have any breakfast so I can't comment on the standard of food.
Overall, a pleasant stay.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Kate P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawtonsi, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 25 August 2014

Dear Kate P,

Congratulations to you and your new husband, thank you for taking the time to let us know about your stay. I'm so pleased you enjoyed your stay before your honeymoon.

Come back and see us soon!
Kind Regards
Simone

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Manchester Airport

Address: Ringway Road, Manchester M90 3NS, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#23 Family Hotel in Manchester
#24 Luxury Hotel in Manchester
#24 Romantic Hotel in Manchester
#33 Business Hotel in Manchester
Price Range: £77 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Manchester Airport 4*
Number of rooms: 299
Official Description (provided by the hotel):
A fantastic Manchester Airport Hotel superbly located on the Airport complex, the four-star Crowne Plaza Hotel is within easy access of the M56, M60 and M62 as well as Manchester City Centre. The hotel boasts a stylish restaurant and bar, offering modern cuisine in a relaxed and informal atmosphere. Accommodation includes 299 well-appointed air-conditioned bedrooms that are ideal for both the business and leisure traveller. High-speed internet access is also available in all rooms. Spacious family rooms and Accessible rooms are also available. A complimentary shuttle service to and from the airport is available to all guests. The Park Stay & Go package offers guests accommodation, long stay parking & courtesy transport to & from the airport. Vehicles are transferred to a secure off site car parking facility working in conjunction with Peter Ashley Car Parks. Hotel Residents are required to pay for parking at the overnight rate of £15 per vehicle. Our Car Park has floodlit signage and Pay and display machines for visitors. Please note parking is for cars only. The Crowne Plaza has four superb dining options, plus 24 hour room service. We also offer small meeting facilities and ample car parking with accessible spaces. ... more   less 
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Also Known As:
Crowne Plaza Manchester Airport Hotel Manchester

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