I stayed at this hotel for one night whilst at the airport on business. The general standard of room was good, but the bathroom was a bit grotty looking - mildew in the corners of the shower and no lid on the wc. What was unforgiveable was the unemptied bin containing used condoms.
On checking out the following morning, there was a long queue at the desk and I was pushed for time, so I decided to contact the hotel by email to advise of the problem.
After emailing several times, I finally received a standard response, offering me $40 of vouchers - not what I was looking for at all, but I appreciated the gesture. I emailed back and explained that as I was a UK passenger, I would prefer Sterling - this is not possible - $ or nothing. No movement on this - take it or leave it.
What is a shame is that I was never looking for a comp payment - and by giving me a payment which seemed flippant and without thought, they managed to annoy me more !
- Official Description (provided by the hotel):
- A fantastic Manchester Airport Hotel superbly located on the Airport complex, the four-star Crowne Plaza Hotel is within easy access of the M56, M60 and M62 as well as Manchester City Centre. The hotel boasts a stylish restaurant and bar, offering modern cuisine in a relaxed and informal atmosphere. Accommodation includes 299 well-appointed air-conditioned bedrooms that are ideal for both the business and leisure traveller. High-speed internet access is also available in all rooms. Spacious family rooms and Accessible rooms are also available. A complimentary shuttle service to and from the airport is available to all guests. The Park Stay & Go package offers guests accommodation, long stay parking & courtesy transport to & from the airport. Vehicles are transferred to a secure off site car parking facility working in conjunction with Peter Ashley Car Parks. Hotel Residents are required to pay for parking at the overnight rate of £15 per vehicle. Our Car Park has floodlit signage and Pay and display machines for visitors. Please note parking is for cars only. The Crowne Plaza has four superb dining options, plus 24 hour room service. We also offer small meeting facilities and ample car parking with accessible spaces. ... more less
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- Also Known As:
- Crowne Plaza Manchester Airport Hotel Manchester