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“Friendly staff make all the difference”

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Hilton Manchester Airport
Ranked #59 of 116 Hotels in Manchester
Peel, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Friendly staff make all the difference”
5 of 5 bubbles Reviewed 4 November 2013

We arrived for an overnight stay before travelling on early next day,the staff were very friendly especially the concierge that picked us up with a free shuttle bus,nothing was too much trouble,the rooms were warm,clean and the bathroom had lots of toiletries for customer use,a good stacked tray of teas and coffees,even biscuits,we had a wonderful meal that night in the bar and again the staff were really attentive,all in all would go back and highly recommend.....

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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mitzi847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonMA, Guest Relations Manager at Hilton Manchester Airport, responded to this review, 7 November 2013
Dear Guest

Thank you for your lovely review and I am so glad that you really enjoyed your time with us from start to end.

I shall most certainly ensure that your kind words are passed on to the team whom I know always appreciate feedback on their service.

I hope that you are back again soon dear guests and send you our very best wishes.

Kind regards
Sue Harman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Kariong, Australia
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 3 November 2013 via mobile

Stayed here on our final night before flying from Manchester.
Staff very friendly & helpful.
Food was very good as were the facilities.
Rooms well appointed & very well maintained.
Free shuttle to the terminals.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank away-from-home-2250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonMA, Guest Relations Manager at Hilton Manchester Airport, responded to this review, 4 November 2013
Dear Guest

Thank you for your precise, positive and very welcome comments. It sounds as though you truly enjoyed your stay with us and I hope that you will be back for many more.

Until then, my very best wishes to you.

Kind regards
Sue Harman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 November 2013

We arrived late on a Sunday night before our early morning flight.
The staff on Reception were fantastic and very prompt. We took advantage of the 'Park and Fly' which is great value for money.
The room was great, we were on the ground floor and heard no noise from anywhere throughout the night.
Check out was very easy, just hand your car keys to Reception and the rest is done for you. We didn't have to wait for the shuttle which dropped us off at the airport door.

On return the phone for the shuttle is inside the airport- you must ring to arrange pick up.
The only thing that was slightly strange was on the way back in the shuttle our driver stopped at the petrol station which looked like he was buying cigarettes (I could be wrong) After a long flight and a long drive home ahead at 11pm we just wanted to get back to the hotel not stop of for the driver!!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ckmp88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 November 2013

We had an enjoyable stay after a long day travelling. The room was very comfortable and warm. Breakfast was delicious with a large choice of dishes. The staff both on check in and in the dining room were very helpful and attentive.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank lifeboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonMA, Guest Relations Manager at Hilton Manchester Airport, responded to this review, 4 November 2013
Dear Guest

Thank you for yoru lovely comments and I am so glad that after a long day of travelling you found a good resting place with us with wonderful food and warm, friendly people. Let's hope your plans bring you back to us soon.

Many kind regards
Sue Harman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Axel, The Netherlands
Level Contributor
493 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 bubbles Reviewed 1 November 2013 via mobile

Free airport shuttle, UK style restaurant and bar, typical British hotel food. Good sized rooms with up to date furniture. Clean, Internet works well. Staff tries to help whenever they can. Looking back the staff is the only thing that stands out. This hotel is a good option for early Manchester take off or late arrivals

Stayed November 2013, travelled on business
Helpful?
Thank DdeKerf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bewdley, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 31 October 2013

We have used this hotel for 'Park and Fly' three times now and find it an excellent place to stay. Organisation and staff are top notch. Total cost of an overnight stay and airport parking aren't much more than the cost parking alone.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 29 October 2013

Standard run of the mill typical charmless Hilton offering clean reliable accomodation. I've never been a fan of Hilton Hotels and staying at the Hilton Manchester Airport reminded me why. The hotel afforded an average room which wasn't 100% clean on arrival (dust firmly desposited above the headboard light area), bathroom was standard and fit for purpose.

Check in was speedy and the receptionist was pleasant enough. Had dinner at the restaraunt (Masons I think) which served an acceptable meal and had good choice of vegetarian options, although, the meal was a little pricey, but you could get a voucher from the reception for a 3 course meal at £22 (excluding steak etc).

Breakfast was again fit for purpose but given the option I would have skipped this and grabbed something from the coffee shops at Manchester airport.

Getting to the hotel from the airport was easy enough, you have to make your way to the train station area and walk around the back along the road and then cross the main road. Good luck if you have luggage as no crossing exists and the road is generally quite busy.

My only gripe from this visit was no bottled water in the rooms. I needed a drink in the middle of the night and it was too much bother to walk to the bar at that time of the night. At the price charged even one complimentary bottle would have gone a long way.

Given the choice I wouldn't choose to stay here again and would probably opt for one of the other many options at the airport.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maheeb A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonMA, Guest Relations Manager at Hilton Manchester Airport, responded to this review, 30 October 2013
Dear Guest

It is appreciated that you have taken the time to let us know how you feel about your stay and I am very sorry that you found us average and charmless, ouch! Reading your words, it does sound as though we were very "fit for purpose" and I am glad that you made use of our £22.50 dinner voucher offer which is very good for an airport location.

I would like to stress that you do not have to walk to either the train station, which is opposite, or any of the airport terminals as we do have a complimentary 24 hours shuttle bus to take you there. No roads require crossing or heavy bags carried, we are here for you at all times.

If you use the Hilton hotels on a regular basis, by joining our no obligation Hhonors scheme, you would receive complimentary water as your points collected along side other benefits such as free stays. The details of this "best in the business" scheme can be found on our Hilton.com website.

I do hope that your journey will bring you back here one day dear guest and perhaps we can shine for you.

Many kind regards
Sue Harman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Manchester Airport

Property: Hilton Manchester Airport
Address: Outwood Lane | Manchester Airport, Manchester M90 4WP, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#30 Luxury Hotel in Manchester
#47 Family Hotel in Manchester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Manchester Airport 4*
Number of rooms: 226
Official Description (provided by the hotel):
Coveniently situated only 5 minutes from Manchester International Airport terminals and 8 miles (15 minutes by train) to Manchester City Centre, this modern hotel is home to Mason's Restaurant& Bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Priceline, Odigeo, Hotels.com, Hotelopia, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Hilton Manchester Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Manchester Airport Hotel Manchester
Airport Hilton Manchester
Manchester Hilton
Hilton Hotel Manchester

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