I stayed at this hotel for a night as i had an early flight. The room was a typical business room but with very bad towels! What was, however, extremely inappropriate was the reception staff behaviour as far as my breakfast was concerned. In fact, when I checked in, the receptionist told me that "the breakfast was served from ... to ...". I did not really remember whether breakfast was included or not (it wasn't) as I had so many hotels to book in the specific trip. When I asked whether I could have breakfast, she said "of course you can" without informing me that breakfast was not included in my reservation (as other hotels do in this case) and if I wanted to have it, it cost 14 pounds. To make matters worse, when I was in the breakfast room, the girl responsible there, although looked in her screen and gave me a strange look when I mensioned my room number, again, did not say what was the right thing to say: "You are welcome but I have to tell you that your breakfast is not included and there is some extra cost of 14 pounds". Of course nothing of these happened and I paid for one of the worst and basic breakfast varieties I have found in a hotel (although there was a cook who fried your eggs). This attitude is suitable for a small suburban motel which is eager to get your 14 pounds! Never again!!
- Official Description (provided by the hotel):
- Coveniently situated only 5 minutes from Manchester International Airport terminals and 8 miles (15 minutes by train) to Manchester City Centre, this modern hotel is home to Mason's Restaurant& Bar. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Manchester Airport Hotel Manchester
- Airport Hilton Manchester
- Manchester Hilton
- Hilton Hotel Manchester