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“Thoroughly enjoyed our quick stay!!!”

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Hilton Manchester Airport
Ranked #59 of 120 Hotels in Manchester
Reviewed 28 August 2014

After dropping off our rental vehicle in the Car Rental Village (@ 1am), a 24hr complementary shuttle will get you to the HILTON MANCHESTER AIRPORT. We enjoyed a one night stay in a spacious Queen Family Guestroom, with ample space.
The staff in the Mason restaurant kindly provided warm milk for our 5yr old daughter with no questions when I came to the entrance of the restaurant. The entire staff was very kind and professional. The attendant at the Concierge Desk took our 4 suitcases and stroller and loaded into the complimentary shuttle and transported us the Terminal. He then brought a cart and loaded our luggage onto it.
Absolutely great service! The HILTON MANCHESTER AIRPORT team absolutely met my high expectations on service and quality of standards.
Thank you

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank enjoy_traveling2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,618 - 1,624 of 3,088 reviews

Reviewed 28 August 2014

We booked the Hilton because we had an early morning flight and it offered a good deal for the hotel stay and parking for a week. It is so close to the airport you can walk if you want in less than 10 minutes but there is a regular shuttle bus so you don't need to. We booked a slightly higher priced quadruple room and the room was beautiful with 2 queen sized beds and a couch that had been converted into a double bed. All the furnishings and bathroom were beautiful and clean. Unfortunately, a few hours into our stay we noticed water slowly dripping from the ceiling. We phoned reception and someone arrived within 5 minutes. It was a problem that couldn't easily be fixed so we were moved to other rooms very quickly. Unfortunately the hotel was quite booked up so there were no more quadruple rooms so we were put in adjoining rooms instead which was fine as we have older teenagers. The rooms were nowhere near the quality of our previous rooms but they were clean and comfortable. We were also given free drinks as way of an apology. We didn't eat an evening meal at the hotel as we found the prices very expensive but we did have breakfast included in the package. There was lots of choice for breakfast and the food, service and cleanliness was very good. The only negative was that they had an egg station, where you could choose how you wanted your eggs cooked which seemed like an excellent idea but there was no-one there. I didn't want to bother the staff who all seemed busy elsewhere so didn't use it, even though I would have liked to. While eating breakfast I saw many people go over to it, wait a minute then move on. One person did go to a staff member and ask and then someone went to cook his eggs for him. It would have been better if someone was based at this station or even if there had been a bell you could ring if you wanted this service. The parking service was very easy. You park in their car park which is just before the airport. You get a lift to departures, usually only waiting 10 minutes. While on holiday they park your car in a more secure area and just before you travel back they bring your car back to their car park. When you land there is a courtesy phone just before you leave the airport so you phone saying you have arrived and our mini bus turned up within 2 minutes. Back at the hotel your keys are returned and you car is there waiting for you.

Room Tip: Definitely worth paying a little extra to upgrade slightly.
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Annick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

Staying here over night as business meeting the staff are extremely friendly and helpful, restaurant in the evening was good and food was perfect, the room i had was very good bed so comfy i didnt want to get up , breakfast was great , it was a really good stay .

  • Stayed: August 2014, travelled on business
    • Value
    • Location
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2  Thank littlebear63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonMA, Manager at Hilton Manchester Airport, responded to this reviewResponded 1 September 2014

Dear Guest

Thank you so much for your very lovely review and it was such a shame you had to get up when you were so comfy in bed! Perhaps you could come back for a weekend leisure stay and then you could rest in bed all you wish!

Seriously, thank you for saying how "perfect" you found your evening food and "great" breakfast - it is always grafitying to know that we are getting it right.

I do hope that you will have the chance to come back at a more leisurely pace and we all look forward to that time.

Until then, my best very wishes to you.

Kind regards
Gary Morrison
Hotel Manager

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Reviewed 26 August 2014

Excellent as usual. No fuss check in at 1am. Breakfast was great and the service went the extra step. Previous experience where the hotel have always done whatever was need to exceed expectations. I have used this hotel for business and with the family.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Hotels & Resorts
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonMA, Manager at Hilton Manchester Airport, responded to this reviewResponded 1 September 2014

Dear Michael

Thank you for your review and for being one of our loyal customers of the Hilton brand, and particularly of us here at the airport. It is really good to know that we tick all the boxes for both work and leisure stays, and yes, we have some really fantastic folk working here who truly do go the extra mile.

No doubt you will be back here soon Michael and we all look forward to your return stay.

Many kind regards
Gary Morrison
Hotel Manager

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Reviewed 26 August 2014

Booked the night before and chose to get the deluxe family room with dinner and breakfast for an extra 40 pounds on top of the price of the room. Great decision. Travelling with two teenage children most family rooms are way too small but this was great. Good size comfy beds and enough space to unload 4 bags. Dinner was 3 courses each from the main menu and breakfast was the full buffet. Both were very good. There is also a courtesy bus to and from the airport. Wonderful friendly staff. Will be back again and again. Value for money cannot be beaten here.

  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Belinda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonMA, Manager at Hilton Manchester Airport, responded to this reviewResponded 1 September 2014

Dear Belinda

Thank you for your very positive review and I am very glad that you had such a great stay.

Yes, we have some really good rooms for all family sizes and it sounds as though you booked a very advantageous rate for dinner bed and breakfast. I am pleased to read that you all enjoyd your dining experience and it does sound as though you will be back with us soon.

Until then, my very best wishes to you all.

Kind regards
Gary Morrison
Hotel Manager

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Reviewed 26 August 2014

Excellent stay, lovely rooms, very clean and spacious. Breakfast fabulous, good selection of food. Pawel from breakfast offered us a costa coffee, which was really kind. Would definitely recommend this hotel for everyone

  • Stayed: August 2014, travelled with friends
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Izabela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonMA, Manager at Hilton Manchester Airport, responded to this reviewResponded 1 September 2014

Dear Izabela

Thank you very much for your short but sweet review of your stay with us here. It does sound as though you had a lovely time, and thank you for mentioning Pawel, I shall pass on your kind words to him. It is always very gratifying for my colleagues to be noticed for the great work that they do so thank you once again.

We all look forward to your next time with us Izabela and, until then, would assure you of my best attention at all times.

Kind regards
Gary Morrison
Hotel Manager

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Reviewed 25 August 2014

This was decided to stay close to the airport because of an early flight. could not have asked for better accomodations to include 24/7 shuttle to the airport. Also had wonderful resterant and amenities.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Beryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonMA, Manager at Hilton Manchester Airport, responded to this reviewResponded 27 August 2014

Dear Guest

Thank you very much for your short but very posiitve review of us here and I am so glad that you truly enjoyed your time with us.

I hope that you will be back soon and, until then, would assure you of my best attention at all times.

Warm regards
Gary Morrison
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Manchester Airport

Address: Outwood Lane | Manchester Airport, Manchester M90 4WP, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#30 Luxury Hotel in Manchester
#47 Family Hotel in Manchester
Price Range: £84 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Manchester Airport 4*
Number of rooms: 226
Official Description (provided by the hotel):
Coveniently situated only 5 minutes from Manchester International Airport terminals and 8 miles (15 minutes by train) to Manchester City Centre, this modern hotel is home to Mason's Restaurant& Bar. ... more   less 
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Also Known As:
Hilton Manchester Airport Hotel Manchester
Airport Hilton Manchester
Manchester Hilton
Hilton Hotel Manchester

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