Having stayed at the Malmaison in Manchester a couple of times in the past, I have always found it to be an excellent choice. However, our recent stay was absolutely awful. Our problems started at check-in, whereby our rooms had been pre-paid by our travel agent, but the receptionist was not aware of this - and had I not arranged for the travel agent to call and email confirmations again we would have been double-charged!
I was booked into an "executive" room at a rate of £159 room only. The room was very small (about half the size of my colleague's standard room) with a basic shower above the bath while he had a huge walk-in shower. When I checked that I had been allocated the correct room type I was told that it was correct, and it was an "executive" room as it was in the part of the hotel that had most recently been decorated. And this justifies an additional £30 per night?
The room was comfortable enough, but nothing special. The nice touches (like fresh milk in the fridge) have gone; my refreshments tray was not re-stocked after I had drunk the coffee - meaning I was unable to make a cup of coffee in a room by the 2nd day in a room that was costing me £159!!
Our main criticism of the hotel, however, was the recently refurbished and absolutely dreadful SMOAK restaurant. It is absolute chaos, especially the bar. Amongst other issues, we had to wait 30 minutes for our drinks while the same 3 Snow Patrol songs blasted out on a loop - and then after finally receiving our drinks another waiter turned up 2 minutes later with the same order (one of which was wrong)!
A lunch order at 2pm (when the place was almost empty) for a sandwich took over 20 minutes. An evening meal of 3 main courses involved one dish being totally wrong and one steak which was ordered medium-rare being served well done.
There are simply too many people who do not have a clue what they are doing, and no managers running the various aspects of the hotel. There are a number of great hotels in Manchester but the Malmaison is sadly no longer one of them. 5 star prices for a 3 star hotel with 1 star service. Avoid.
- Official Description (provided by the hotel):
- Mal Manchester: In the home of the beautiful game you're about to turn Moulin Rouge. A short trundle for wheel-based luggage from Piccadilly Station and you're at the Mal - somewhere in the mists between Paris and the 24-hour party city. You cross the chessboard reception and suddenly you're a king for the knight. It's your move. Smoak Bar and Grill at Mal Manchester: A grill room and bar quite unlike anything Manchester has ever before seen. Set in the award-winning Malmaison Hotel minutes from Piccadilly station, Smoak is total indulgence for the senses. The amazing aroma of nation's finest oak-smoked steaks and fresh fish, served to a pewter counter or cosy booth. Imagine great imported beers, cocktails and bubbly served from an unusual sunken bar, with highly skilled mixologists serving you while you stay seated. Picture a stylish relaxed but chic interior a mix of booths, banquettes and counter stools. Come lunchtime and it's locally sourced bread, generously filled sandwiches and salads or full blown grill dining for the more adventurous lunchtime escapee. Come sundown the mood changes and we turn the aromas up to eleven. The cocktails flow, the steaks sizzle, the music turns up and the night begins. Ember Lounge at Mal Manchester: We could tell you about the Ember Lounge - an immaculate and opulent cocktail bar furtively hidden to the rear of the Smoak Bar & Grill. ... more less
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- Also Known As:
- Malmaison Manchester Hotel Manchester
- Malmaison Hotel Manchester
- Manchester Malmaison Hotel