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“A reliable choice for the price”

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Malmaison Manchester
Ranked #36 of 116 Hotels in Manchester
Certificate of Excellence
London, United Kingdom
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“A reliable choice for the price”
Reviewed 19 February 2012

The hotel is an excellent md-range choice in an excellent location close to Picadilly Station, Canal Street and Oxford Street. Overall a reliable choice. The biggest let down is the bar and restaurant which still hasn't got its act together.

The Good: the hotel is reasonably priced, the rooms are stylishly decorated and have most spectres fetes, the service is friendly and efficient.

The Not So Good: the room looked tired - the front of the desk was chipped and battered, the cleaning was hit and miss - the drinking glasses had a lot of towel fluff in them, breakfast was over-priced slow and a tiny portion.

Room Tip: Ask for a room with a view of the important to you. Many face a wall.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TruthMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,421 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (348)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
Nottingham
Level Contributor
74 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 February 2012

Returned to the Mal. Made very welcome, and a heating problem in my room was handled professionally and I was moved to a different room. Great Lunch in the restaurant , served by an excellent waitress.
Returned to the bar at 11 pm, and the service is still not right - do you go to the bar - do you get served by a waiter ? Still working on this I think .
Breakfast was good, and the showers excellent. My guests from France and Holland were impressed.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank extracover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 February 2012

We only had two nights in Manchester so opted for a premium hotel. The MalMaison didn’t disappoint. We were very lucky and somehow managed to get upgraded to a cinema suite with DVD player and cinema screen in a lounge room. Out suite was huge and the floor to ceiling, remote controlled curtains spanned the length of the room and kept out all the street noise and light. A fantastic room and luxury bathroom made the night very special. We ate at the restaurant downstairs which I also recommend. Even without the lucky upgrade I would give this hotel a great review and well worth spending the extra to make it a special stay.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rigby79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 February 2012

Staying only one night here, the main experience I have had is of dinner in the Smoak restaurant. Sat at the ill-concevied dropped bar, which has terrible lighting and uncomfortably reclined seats, the food was served too quickly and was terrible.

The chicken caesar salad was under-seasoned and the lettuce limp, un-fresh and wet.The burger was again under-seasoned and over-cooked. It was dry and lacked any real flavour.

The bar staff were terrible and after waiting 20 minutes to be served, we gave up and called it a night. We weren't even acknowledged as we were waiting.

The Smoak restaurant is terrible compared to the one it has replaced. The choice of buckets in lieu of the men's urinals really adds to the feeling that this is all one big joke at the expense of the guests.

The room was a comfortable size but was let down by poor lighting- either too dark or too light- a hard, uncomfortable mattress, and little touches such as black bin liners in the waste paper basket. There were also body hairs in the bathroom.

All-in-all this has been a bad experience and I wouldn't reccommend it, though I hasten to add this is a reflection only of this Malmaison having stayed in Malmaison Oxford and had a thoroughly pleasant stay.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rhys T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 February 2012

I stayed here for the second time this year and I was disapointed as to how the hotel had changed over such a short period. They had changed the lovely restaurant and bar to an American style grill which just wasn't as elegant or as nice and it was still the same price. I also felt when I stayed last Febuary that the hotel was better put together and less "grubby" - for £110 a room for the night you want to feel things are quite high spec.

However there are plus points, the rooms still feel like a treat with the black and pink decor and I had a huge room compared to my colleagues! I even had a hall way, so I was pleasently surprised with my room size, although last time I had a smaller room that was better cared for. You definitely can't beat the location - right in the centre by the train station, easy to get to all events and meetings. I would chose this hotel again for a business trip as it does the job and does have a nice vibe, friendly staff and a handy location.

Room Tip: specifically ask for a bigger room
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LondonDanielleW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 February 2012

I stayed here last weekend and it was my first time staying in a malmaison hotel. I had heard about this chain and was looking forward to it. However I was very disappointed by the lack of service we received. On arriving we went to the bar for a few drinks. We were left waiting for about 15 minutes before someone served us. The following morning we went down for breakfast , this was included in our room price. However we were not permitted to sit in the dining room as we were told it was full and had to sit at the bar. This did not bother me, however when I was en route to the toilets I could see many empty tables that had just not been cleared away! The staff again were extremely slow, I began to think that they were working on a "go slow" for some reason or other. Other guests who had trains to catch simply had to leave the bar area and go. The manager seemed to be making an effort, my advice to him would be to start whipping the staff into shape as they are painting the hotel in a bad light!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clarissa77_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool
Level Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 6 February 2012

The was our first experience of a Malmaison Hotel. We stayed on one of the deals on a Sunday night which is great value for money. We eat at the restaurant which is part of the deal and the food was very good. The room we had was a standard double and although quite compact had everything that we needed. I took home the products from the rooms (as it reccomends) and they are lovely - a nice touch without feeling guilty.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeborinaBlackpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malmaison Manchester

Property: Malmaison Manchester
Address: 1 Gore Street | Piccadilly, Manchester M1 3AQ, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Manchester
#20 Luxury Hotel in Manchester
#26 Romantic Hotel in Manchester
#31 Business Hotel in Manchester
#41 Family Hotel in Manchester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Malmaison Manchester 4*
Number of rooms: 167
Official Description (provided by the hotel):
Mal Manchester: In the home of the beautiful game you're about to turn Moulin Rouge. A short trundle for wheel-based luggage from Piccadilly Station and you're at the Mal - somewhere in the mists between Paris and the 24-hour party city. You cross the chessboard reception and suddenly you're a king for the knight. It's your move. Smoak Bar and Grill at Mal Manchester: A grill room and bar quite unlike anything Manchester has ever before seen. Set in the award-winning Malmaison Hotel minutes from Piccadilly station, Smoak is total indulgence for the senses. The amazing aroma of nation's finest oak-smoked steaks and fresh fish, served to a pewter counter or cosy booth. Imagine great imported beers, cocktails and bubbly served from an unusual sunken bar, with highly skilled mixologists serving you while you stay seated. Picture a stylish relaxed but chic interior a mix of booths, banquettes and counter stools. Come lunchtime and it's locally sourced bread, generously filled sandwiches and salads or full blown grill dining for the more adventurous lunchtime escapee. Come sundown the mood changes and we turn the aromas up to eleven. The cocktails flow, the steaks sizzle, the music turns up and the night begins. Ember Lounge at Mal Manchester: We could tell you about the Ember Lounge - an immaculate and opulent cocktail bar furtively hidden to the rear of the Smoak Bar & Grill. ... more   less 
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Also Known As:
Malmaison Manchester Hotel Manchester
Malmaison Hotel Manchester
Manchester Malmaison Hotel

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