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Malmaison Manchester
Ranked #36 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed 26 May 2007

Stylish hotel - interesting funky furniture and a red and black theme going on. Room was very nice, bathroom had black slate floors and walls - great shower but had a drencher showerhead so a bit tricky if you don't want to shampoo your hair every time you take a shower.Nice toiletries, complimentary water and minibar items reasonably priced - probably what you'd pay inthe bar - had an OJ - was about £1.80 I think.
Red wine and two glasses on table with a price tag round the neck - again - reasonable - less than £10 I think.
Comfy bed tho duvet cover was ripped down a side seam.
Everything is in the wardrobe - safe, coffee,tea maker, iron + board - clothes ( obviously) plus I found the mirror on the inside of the wardrobe door the only placeI could style my hair with the hairdryer as very dark in the room. Consequently that small area between the bed and the wardrobe gets very congested with two people trying to get ready. Might have been better to put the coffee stuff elsewhere or give a bigger space. A better lit mirror -preferably with ability to see a rear view would have been appreciated. Of course the best lit mirror is in the bathroom with a SHAVER SOCKET of course. You can tell men design these rooms!BTW this was supposed to be a deluxe room.
Room was on the front - got woken up with alarms going off outside during the night, maid did not clean up our tea things - found dirty mugs when we came back to room.( maybe she forgot they were in the wardrobe) Mentioned it to reception before we went into dinner - said they'd attend to it.Went back to room after dinner - still dirty mugs and coffee sachets not replenished.Phoned reception and they came up with 2 clean mugs and some coffee and milk.
BTW - girls on reception are about 12 ! Can't help thinking older staff would be better.
Dinner was very nice - but coffee was AWFUL and they charged us £8.50 for 2 cups ! And a service charge of about £5 for bread, olive oil and paste.Service not too good - no offer of drinks when first seated and hard to get their attention.Got my glass of wine after food arrived.
Also surprised they could not get us a room when we arrived - I know check-in is 3pm and we arrived about 1.30 I think - but it was a Saturday and no match on. I have never been told to come back at 3pm at any other Manchester hotel before.
Breakfast OK - £ 12 for cereals , pastries,OJ, coffee, toast.( there was a rumour you could get cheese and meats also but never saw them) If you want a hot breakfast item it is only £2 more.
But it seems strange that you pay that £2 supplement whether you want a bowl of porridge or a full fry-up ! I had mushroms in hollandaise sauce on muffin which was lovely.Again coffee not good.Overall nice hotel - not sure if it's worth the price tho as service variable.Lowry much better.

  • Stayed: May 2007, travelled as a couple
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Thank sarah l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,461 - 2,467 of 2,595 reviews

Reviewed 23 May 2007

After an appalling experience with Didsbury House and a wallet busting stay at the magnificent Lowry, we needed to find somewhere else to stay on our visits to Mancunia. We decided to try the "Mal" . We really liked it, having a style of its own and very pleasant staff who displayed a wonderful attitude to looking after their customers. The little touches, such as high quality soaps and bottle of house red on the table all contributed, not to mention the wonderfully comfortable bed. Next time we go back we will definitely stay there. Only minor gripe was that there seemed to be loads of barstaff, but the service was a little slow / erratic and the music was a little loud.

  • Stayed: May 2007, travelled as a couple
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1  Thank NW6_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2007

Disappointing! Nice hotel with stylish lobby and rooms and good restaurant, but let down by several problems with rooms and service:

On a four day stay I saw four rooms - the first stank of cigarette smoke despite supposedly being non-smoking and was rejected immediately. The second was unbearably hot overnight and after three telephone calls the next day I was told there was a fault with the a/c so was moved.....to another room which turned out to still be occupied. The fourth room was fine apart for one night when the a/c mysteriously shut itself off spontaneously.

One lift appeared to have a longstanding technical fault, the doors taking many attempts to close. Room service breakfast didn't arrive, pre-ordered milk (yes they offer to deliver milk to the room) didn't arrive, a newspaper I had wanted to keep was removed from the room by the cleaner, and the mattress was surprisingly uncomfortable (prominent springs). Finally, having been confirmed on B&B arrangement at checkout I was charged for breakfast x 4.

All maybe minor things in themselves, but cumulatively very irritating, and not what I had been led to expect by their reputation. Good points include abundant and nice toiletries, free internet access and good food.

I will not stay there again.

  • Stayed: April 2007, travelled on business
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3  Thank Feldmarschallin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2007

I've stayed at this Malmaison a few times & it is fab!

The staff are great, the rooms are great & it's not to pricey!

The location is 2mins walk from Manchester Picadilly & about 10mins from Manchester city centre.

The beds are HUGE & the bathrooms although not massive are always nicely done out with their own great products that you can use!

I can heartily recommend this place to anyone looking for a great place to stay in Manchester that won't break the bank!

  • Stayed: April 2007
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5  Thank MichelleFromUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2007

Stayed at this hotel as we were going to a concert at the Manchester Apollo, and it was an easy walk to the venue (about 15 mins).
Everything about the hotel was very good - staff, breakfast, cleanliness, quiet room. It was an easy walk to the city centre, and Deansgate.
Would stay here again.

  • Stayed: March 2007, travelled as a couple
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2  Thank havenexile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2007

My husband and I stayed a weekday night at this hotel as were in town for a concert. Check in was very smooth until we arrived at our room. We had specifically requested a room away from the elevators but found that we had been allocated the room with both lift shafts running on the other side of the wall. We phoned down to reception who sent a different member of staff up to show us to another room She did apologise and made the excuse that the staff member who had checked us in was new!

The room was beautiful and the bathroom very modern and full of delightful amenities. We did not eat at the hotel but did spend a couple of hours in the bar later than night (morning!) when we returned and it was very pleasant. The bed was SO comfortable, I cannot even begin to describe just how wonderful it was! Check out was very straightforward and we walked the short distance to Picaddilly train station for our breakfast before catching a train back home.

All in all I would highly recommend this hotel. It is very comfortable and in a great location. I look forward to returning soon.

  • Stayed: March 2007, travelled as a couple
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3  Thank bonjovirock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2007

We stay at Malmaison Belfast on a regular basis and it is the most atmospheric, exciting hotel you could wish for. If you want to propose, celebrate an anniversary or just visit Belfast (which is a pretty happening place these days) this is the place to stay. The staff fall over themselves to help, the chef is a genius and even a standard room is luxurious. So, when we wanted to celebrate our wedding anniversary what better place? We didnt have the time to travel to Belfast, so we settled on Malmaison Manchester. Oh dear. We stayed in the Moulin Rouge suite which is very cutting edge interiors (and actually a lot of fun). It was the next morning when we pulled the enormous, heavy and dust-filled curtains back that we fully appreciated the room we had spent £395 (exluding breakfast!) on. It was FILTHY. Girls, we know how long it takes to accumulate that depth of dust, that layer of grease on the furniture, don't we? Of course we complained. Five days later we received a letter from Malmaison Manchester- it was a bill for some apple juice we had from the mini-bar, oh...and some things we hadn't. No letter of apology, no refund, nothing. I have just got off the phone after a conversation with the duty manager. He did say sorry. Refund? Dream on. But 'if there is anything we can do in the future when you stay...'
AS IF we would stay there again! So, remember people- a chain of hotels does not mean they are all going to be of the same standard!

Stayed: February 2007
6  Thank Billi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malmaison Manchester

Address: 1-3 Piccadilly, Manchester M1 1LZ, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Manchester
#20 Luxury Hotel in Manchester
#26 Romantic Hotel in Manchester
#31 Business Hotel in Manchester
Price Range: £85 - £266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Manchester 4*
Number of rooms: 167
Official Description (provided by the hotel):
Mal Manchester: In the home of the beautiful game you're about to turn Moulin Rouge. A short trundle for wheel-based luggage from Piccadilly Station and you're at the Mal - somewhere in the mists between Paris and the 24-hour party city. You cross the chessboard reception and suddenly you're a king for the knight. It's your move. Smoak Bar and Grill at Mal Manchester: A grill room and bar quite unlike anything Manchester has ever before seen. Set in the award-winning Malmaison Hotel minutes from Piccadilly station, Smoak is total indulgence for the senses. The amazing aroma of nation's finest oak-smoked steaks and fresh fish, served to a pewter counter or cosy booth. Imagine great imported beers, cocktails and bubbly served from an unusual sunken bar, with highly skilled mixologists serving you while you stay seated. Picture a stylish relaxed but chic interior a mix of booths, banquettes and counter stools. Come lunchtime and it's locally sourced bread, generously filled sandwiches and salads or full blown grill dining for the more adventurous lunchtime escapee. Come sundown the mood changes and we turn the aromas up to eleven. The cocktails flow, the steaks sizzle, the music turns up and the night begins. Ember Lounge at Mal Manchester: We could tell you about the Ember Lounge - an immaculate and opulent cocktail bar furtively hidden to the rear of the Smoak Bar & Grill. ... more   less 
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Also Known As:
Malmaison Manchester Hotel Manchester
Malmaison Hotel Manchester
Manchester Malmaison Hotel

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