I booked a table in the karaoke which we had for 3 hours we ordered food and drinks and spent over £120. i had also paid £40 deposit for booth in club when we got down to the club i was asked for my credit card or £160 cash as the table had £200 minimum spend. I advised them that this had not been mentioned on the phone nd as we were a group and 7 we were paying for drinks individually but we had already spent £120 upstairs and we would be buying more bottles through the night. We were the only people in the club and our table was the only one reserved. i refused to pay the £160 upfront and asked for my deposit back as were no longer required the table and they refused to give it back the club is a loads of rubbish empty overpriced and full of rude unprofessional staff who dont have a clue about customer service. the karaoke was ok been expensive for what it was but beware dont book a table in the club you will be very disappointed - AT NO POINT WAS I TOLD WHEN IT WAS BOOKED THAT YOU HAD TO PAY £160 UPFRONT AND THAT THE CLUB AND KARAOKE WAS SEPERATE THEY JUST OUT TO TAKE YOUR MONEY
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.