Initially I had no problem with Ashton House Hotel. I stayed in a 24 bed room and it was very basic accommodation but fine, you get what you paid for. There was no plug sockets in the room meaning if you wanted to charge your phone you had to risk it being stolen from the communal dining area. The showers have this weird arrangement where instead of cubicles you have glass doors meaning you get a lovely view of your fellow guests in their birthday suits. Additionally, the locks on the toilet doors didn't work.
All of this would have been OK if it wasn't for checkout. When I checked in I left a deposit for a key card. When I checked out I was initially snarled at for having the temerity to want to leave. When the receptionist finally did check us out, she didn't give back the deposit for my key card. She said they had no record of taking it. She made no attempt to resolve the issue and refused to return the deposit. It was only £5 which is not the end of the world but it was the manner in which it was dealt with. I don't expect high level customer service at this sort of establishment but something better than outright hostility would be a start.
I will end this by saying that I have never stayed anywhere before that has moved me to write a bad review before. So well done Ashton House!
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- Also Known As:
- Ashton House Hotel Manchester