Bed already broken, staff ignorant and half asleep. Toilet cleaned and no wet floor sign. Slipped and when I complained I was told "A customer must have splashed water everywhere". The floor was streaky from the cleaners mop, there was no way it was water. I received NO apology and was told to call tomorrow to complain. When we checked out, the receptionist barely acknowledged us.
Positives: clean bed linen, towel and air freshener plug in.
Additional negatives: only 2 plug sockets, tv didn't work, very cold and flooring in hallway broken.
- Free Wifi