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“Never felt so ripped off”

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Jurys Inn Manchester City Centre
Ranked #34 of 116 Hotels in Manchester
Certificate of Excellence
London
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Never felt so ripped off”
Reviewed 18 December 2013

We were forced to stay here after a stressful flight to Edinburgh went awry, and were forced to land in Manchester. At £199 (breakfast not included) per room, we have never felt so ripped off in our lives. When we arrived, staff barely spoke or welcomed us. The room was cramped in comparison to what you would get in a Premier Inn or a Travelodge, and the double bed was small. There were no biscuits available, a box of tissues, dirty windows... the list goes on. Lighting was poor- there was no 'main light' you'd find in the centre of the ceiling, just 3 lamps. On departure we were not asked if we enjoyed our stay, simply asked what our room number was, followed by a "Thanks, bye."

I will never stay in a Jurys Inn again after this poor customer service, and rooms that in no way provide 'value for money'.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo2217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysGM, General Manager at Jurys Inn Manchester City Centre, responded to this review, 23 December 2013
Dear guest,

Thank you for taking the time to post a review regarding your recent stay at the hotel. Please accept my sincere apologies for the shortcomings during your stay.

It is especially disappointing that the welcome you received at front desk was not to the standard which we strive to deliver.

May I assure you that we value every guest that enters the hotel and the feedback about our staff is normally excellent, so I am disappointed to learn of your experience.

I have noted the issues raised and these will be addressed immediately with members of my senior management team, so together, we can review these standards in detail and ensure the relevant improvements are made going forward.

If there are any other aspects of your stay which you would like to discuss further please contact me by email on chris_broderick@jurysinns.com

Kind regards

Chris Broderick
General Manager
Jurys Inn Manchester
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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WIRRAL
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 December 2013 via mobile

Stayed for one night to visit Xmas Markets. Room quite expensive 134.00 GBP with no breakfast for something that in no better than Ibis or Premier Inn. Clean and tidy, staff fine. Was woken at 3.30 in the morning by a load of drunks trying to find their room. Good location.

Stayed December 2013, travelled as a couple
Helpful?
Thank gypmoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 14 December 2013

My room was clean, comfortable and very good value. The staff were excellent - very friendly and helpful.
One criticism - the wifi charges were very high, and surely chains like this should be offering it free these days?

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jbl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 December 2013

We were allocated a disable person's room even though neither of us are disabled. As it was for one night we didn't mind. However getting out of the shower I stood on the bathmat provided and slid, falling flat on my back. Consequently I broke my finger, which is very painful. However it could have been a lot worse as I did manage to save myself from hitting my head on the basin. I reported it to the Manager who wasn't that interested and told me that the floors are non slip in the bathrooms. Well clearly not if you stand or attempt to stand on the bath mat! The point I was trying to get over to the Manager was that I slipped as an able bodied person how would a disabled person manage or their carers!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eironwy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysGM, General Manager at Jurys Inn Manchester City Centre, responded to this review, 11 December 2013
Dear Guest,

I am concerned to learn of your experience and would be grateful if you could contact me in order to investigate further and resolve the situation.

Kind regards

Chris Broderick
General Manager
Chris_broderick@jurysinns.com
Tel: 0161 953 8888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumbria
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 December 2013

Good location, nice hotel, rooms comfortable but a bit dark ... ironically the small lights by the bed could not be turned off. Staff excellent and breakfast very good indeed. We were able to leave our luggage before and after our stay which was great.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CocoCumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brantingham, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 December 2013

I recently found myself in England for Thanksgiving. As you can imagine I wasn't expecting much as this is just another day in England and ever since that Boston tea party incident in 1776 things have been strained. To my surprise the Jury's Inn not only took me and my family in with open arms but also served us a traditional American Thanksgiving day dinner. The staff was brilliant and when given the chance to stay anywhere in the future, I will find the closest Jury's Inn and hunker down. Incidentally...We still can't get a proper cup of tea in the States. Guess we didn't really think that one all the way through. Sincerely, Kimberly Pflanzer.

Room Tip: Stay at the closest Jury's Inn you can find.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kimberly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysGM, General Manager at Jurys Inn Manchester City Centre, responded to this review, 11 December 2013
Dear Kimberly,

Thank you for taking the time to post your recent review,

I hope you have a fantastic Christmas and we will look forward to welcoming you back to the hotel in the near future.

If I can be of any assistance further, please let me know

Kind regards

Chris Broderick
General Manager
Jurys Inn Manchester

chris_broderick@jurysinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chorley, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 December 2013

Just had a one night stay at this hotel to visit the markets. Booked it through bookings.com & paid £66 for superior double incl breakfast which I thought was excellant value. Arrived at about 12.30 expecting to have to leave case as too early to check in but no, the room was ready & could check in straight away. We had a lovely large room with 2 chairs, sofa & a huge bed. Tea, coffee, 2 bottles of water & biscuits also provided. The room was very clean & fresh looking and bed really comfy. My only criticism about the room was the lighting at night, just a little too dark when your trying to get ready to go out. Breakfast had plenty of choice, particularly liked the fact it was served till 10.30. All the staff we encountered seemed very friendly, especially the receptionist who checked us out this morning. Would definately recommend & stay at this hotel again

Helpful?
Thank Cheryl B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Jurys Inn Manchester City Centre

Property: Jurys Inn Manchester City Centre
Address: 56 Great Bridgewater Street, Manchester M1 5LE, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#20 Family Hotel in Manchester
#25 Romantic Hotel in Manchester
#29 Business Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Jurys Inn Manchester City Centre 3*
Number of rooms: 265
Official Description (provided by the hotel):
Jurys inn is located in the centre of Manchester, close to St Peters Square and directly opposite Manchester Central Convention Centre and the Bridgewater Hall – perfect for both business and leisure guests. The hotel offers 265 bedrooms including upgraded Executive rooms, all of which benefit from free WIFI, air conditioning, tea and coffee making facilities, flat screen TV and private bathroom with Gilchrist & Soames toiletries as standard. Our full English breakfast buffet is available daily with a continental option available from 6am mid-week for early risers. Dinner is also available offering a varied evening menu. The bar is open from 12 noon daily offering a menu of light snacks and home favourites, Costa Coffee and a full range of beverages. Old Trafford Stadium, Etihad Stadium, Trafford Centre shopping and Salford Quays are all a short bus or tram ride, boarding at the adjacent Deansgate-Castlefield Metrolink stop. Other city attractions such as Canal Street, Deansgate Locks, Spinningfields, National Football Museum, Manchester Arena, Arndale Centre shopping and the Northern Quarter are all within walking distance from the hotel. Oxford Road train station is a 5 minute walk and Manchester Piccadilly is a 10 minute walk or a short tram ride. Both stations offer direct access to Manchester Airport. Please note, our public areas will be under refurbishment from the 2nd of May until the 7th of August 2017, so you may notice some changes throughout our hotel. We will endeavour to minimise any disruption to our guests and all areas will be in operation during this time. ... more   less 
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Also Known As:
Jurys Inn Manchester Hotel Manchester
Jurys Hotel Manchester
Manchester Jurys Hotel

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