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“Clean and modern, but horrible!”

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Jurys Inn Manchester
Ranked #36 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed 16 June 2014

First impression walking through the door was "This should be a nice hotel. It looks modern and clean." The location is also next to the conference centre which is why I chose it in the first place.

Unfortunately, that's were the positives end. The free Wi-Fi they give is purposefully extremely slow, in the hope their guests would pay to get faster internet. The rooms are unbelievably dark even with all the lights turned on (which is not many of them) which makes the room very bleak and depressing. The room I was given initially was next to a very noisy set of double doors in the corridor. At 22:30 I asked to be moved, and I was immediately told they were fully booked. When I said I was going to leave negative feedback, they found me another room within 5 minutes!! At first I felt sorry for the staff working in such difficult circumstances, but frankly it is very poor customer service to claim to be fully booked when you are obviously not!

Very glad that I was staying only for one night. Would not have coped for any longer, and would never come back.

Room Tip: Avoid room 10 on ground floor or any room next to it. There is a very noisy double door in the corri...
  • Stayed: June 2014, travelled on business
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Thank Bahmanns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysGM, General Manager at Jurys Inn Manchester, responded to this reviewResponded 17 June 2014

Dear guest,

Thank you for taking the time to write your recent review.

I am concerned to learn that you experienced a number of issues throughout your stay and would like to sincerely apologise for any inconvenience this may have caused.

So I can investigate this further, could you please email me directly with a convenient time to give you a call.

Kind regards

Chris Broderick
General Manager
Jurys Inn Manchester

chris_broderick@jurysinns.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,004 - 2,010 of 2,862 reviews

Reviewed 16 June 2014

We stayed for one night at the hotel as were doing the Corrie Tour. The staff were very friendly and helpful. The room was a very good size and very clean and comfortable. The breakfast was brilliant - such a choice of lovely food! We will definately stay here again if we return to Manchester. The hotel was in a good position - we could walk everywhere. There are some lovely old pubs nearby too.

  • Stayed: June 2014, travelled as a couple
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Thank Marion H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

OK hotel. Reasonable pricing. Staff are friendly and helpful. Tends to have families staying so quite a few kids around. The bar is in the basement and is a bit grim. However, the location is good as there are some great restuarants and bars nearby. Just past the Hilton on Liverpool Street is Akbars. Right out of the hotel is the Rain Bar which has a great outside area on the canal. Great for a sunny day.

  • Stayed: June 2014, travelled on business
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1  Thank Adam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

If Dignitas and the producers of 'The Shining' had got together to make a hotel, this is the place they'd have come up with. The bleakest hotel experience ever.

That said, the staff were pleasant and did their best in impossible circumstances. Johnny seemed particularly nice.

Room Tip: To find a good room, choose a different hotel.
  • Stayed: June 2014, travelled on business
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Thank caponsacchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysGM, General Manager at Jurys Inn Manchester, responded to this reviewResponded 17 June 2014

Dear Guest,

Thank you for taking the time to post your comments about your recent stay with us.

Needless to say, I am concerned to hear that we failed to meet your expectations on this occasion. I know we can do better and as such apologise for any shortcomings on this occasion.

As you will see from many of the guest reviews posted in recent months, I generally receive a high level of positive comments about the hotel and I am therefore disappointed to learn that the hotel wasn't to your preference.

I would greatly appreciate the opportunity to discuss your stay in more detail, please could you contact me by sending an e-mail to chris_broderick@jurysinns.com.

Kind regards

Chris Broderick
General Manager
Jurys Inn Manchester

chris_broderick@jurysinns.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014 via mobile

Stayed for one night mid week on business in a double room. Staff were polite and helpful rooms and communal areas were clean and in good repair. Room was bright and airy well appointed with all you need for a good stay. Location is good for tram access over the road at Denesgate.
Only downside was slow service on evening meal. Breakfast was good with a varied selection available.

Stayed: June 2014, travelled on business
Thank a1420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2014

Jurys Inn is my hotel of choice when flying in to Manchester from Canada to visit relatives in
Lancashire and have always been impressed with the service received from all the staff - this May I left my e-reader with light attachment in the room when checking out and phoned from Preston the next day to see if it had been found - it had! and the staff kindly mailed it to me in Lincolnshire and it arrived two days later in the mail - prepaid by Jurys Inn. I was most impressed. My visits are not frequent but we have always received a warm welcome and great meals. The new decor is outstanding throughout the hotel.

Jeri B

Room Tip: Have always had an excellent room no matter where in the hotel!
  • Stayed: May 2014, travelled with friends
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Thank ANA G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysGM, General Manager at Jurys Inn Manchester, responded to this reviewResponded 17 June 2014

Dear guest,

Thank you for taking the time to review your recent stay with us.

I am delighted that your experience was such a positive one. The team here work very hard to deliver a high level of customer service, and I am pleased that this was reflected in your comments.

I will ensure this is shared with the team who were on duty and we look forward to welcoming you back to Manchester in the near future.

If you need any assistance with booking your next reservation, please feel free to contact me directly as I would be delighted to make the arrangements on your behalf.

Kind regards

Chris Broderick
General Manager
Jurys Inn Manchester

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

A nice hotel with good friendly staff and a great breakfast which is buffet style, the rooms were very clean and at a good price overall a great overall experience and would not hesitate to recommend to others looking for a fantastic central location in the Deansgate are.

  • Stayed: May 2014, travelled with family
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1  Thank zakwynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jurys Inn Manchester

Address: 56 Great Bridgewater Street, Manchester M1 5LE, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#20 Family Hotel in Manchester
#25 Romantic Hotel in Manchester
#29 Business Hotel in Manchester
Price Range: £63 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Jurys Inn Manchester 3*
Number of rooms: 265
Official Description (provided by the hotel):
Jurys Inn Manchester offers 265 new stylish and spacious bedrooms including free high speed WiFi, air conditioning, generous work desk area with an ergonomic chair, bespoke DREAM bed by Jurys Inn, 42” flat screen TV with Free View. Guests can kick start their day with an extensive selection of hot, cold and healthy options from the breakfast buffet. Enjoy a freshly brewed Bean to Cup organic coffee to perk up for the day ahead. Lunch and dinner is also available from Oddsocks Bar & Kitchen located on the lower ground floor and offers a selection of tasty food and drinks in a quirky and contemporary setting. The main menu features a range of traditional range of main course options including their signature Burgers alongside other British favourites. Jurys inn is located in the centre of Manchester, close to St Peters Square and directly opposite Manchester Central Convention Centre and the Bridgewater Hall – perfect for both business and leisure guests. ... more   less 
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Also Known As:
Jurys Inn Manchester Hotel Manchester
Jurys Hotel Manchester
Manchester Jurys Hotel

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