We booked a standard room as we were going to see Adele in concert, and we were taken to our room. In the bathroom we found a previous guests toiletries bag, so my husband took it down to reception. He had just arrived back to the room when our room phone rang to say that they would like to upgrade us to a suite. What a treat, this room had a proper round dinningroom table, and couch and chairs and the huge bed in another room. It made our stay at this hotel just a extra bit special. Not to mention Adele's concert was just brillant. Great service !!!