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“Disappointingly average”

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Manchester Marriott Victoria & Albert Hotel
Ranked #24 of 116 Hotels in Manchester
Certificate of Excellence
Sheffield, United Kingdom
Level Contributor
181 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Disappointingly average”
Reviewed 26 November 2012

It's been a while since I've had the chance to stay in an 'upmarket' hotel, so this trip was a little of an eye-opener.

The V&A positions itself as an upmarket 4-star hotel - you realise this as soon as you roll up and are offered valet parking (for £16/night - though we did know in advance). The hotel is a converted Victorian warehouse, full of exposed brick, wood and pillars with plenty of charm.

The rooms are large and comfortable, if starting to look slightly careworn, but now only at the standard of some 'budget' chains, such as Premier Inn. We only had warm-ish water for our showers on late Saturday afternoon, but in the morning it was hot again. Curiously, I lost my mobile Internet for quite a time inside the building - though you can buy wifi at £6/hour, £15/day.

It's not really fair to judge the evening catering as we were there for a large catered event, but dinner was mediocre, service was slow. Breakfast was a more bustling affair, with plenty of choice, but again far too much cooked food was left standing for far too long; the scrambled eggs certainly weren't worth eating.

For me, you now have to think long and hard as to whether you pay the premium between a good budget hotel and an upmarket chain. The difference should be service. You get the corporate stuff fine - the meet & greet, minibar, staff in ties, business services (often expected to pay handsomely for these) - it's the more personal stuff that's missing. The two extra teabags begrudgingly wrenched from reception, as, heaven forbid, you might want more than one cup of tea in 24 hours (only two tea bags in the room??); the lack of free wifi throughout the building; having to wait 15 minutes in a queue for the concierge on Sunday morning (surely that's predictable); bar staff who know what "Port" is and keep a bottle behind the bar (I kid you not - I asked for a Port, only to be told "What is that?", and sure enough, they didn't have any).

Marriott and their ilk cater for a certain market, mainly business users, who really aren't bothered what it costs as someone else is paying; others see these as 'treat' weekend/city breaks - and I understand that. Some people take comfort in the predictability of a chain. But when I'm paying for all this myself, I'd have to think twice about an upmarket hotel over a good budget hotel, with a good offsite breakfast, and municipal parking.

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  • Stayed November 2012, travelled with friends
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Helpful?
1 Thank DadaGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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staffordshire
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 22 November 2012

Stayed here for 2 nights to meet up with family, the hotel is an old warehouse so the rooms are quite quirky, ours had a very low ceiling and a large metal support beam in the middle (might be a problem for sleep walkers or those that get up in the night!) The ceiling height wasn’t a problem for us as we are both short, another family member who is quite tall had a room with a high ceiling, so maybe they assess you on arrival.
The bar is large and comfortable and the staff are friendly.
The first morning breakfast was fine and the food quite good, however day 2 was chaos and the food kept running out, maybe they had a bad day there did seem to be a staff shortage so maybe it’s not typical.
It’s opposite the Granada studio so ideal if that’s where you are visiting. It’s a bit out of the central shopping area but it is an easy 15-20 minute stroll. Overall not a bad hotel.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank STRINGERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 November 2012

When doing city breaks we tend to veer away from "chain" hotels and stay at boutique style establishments but the Marriot V&A does not feel like a big standard Marriot at all.
Lovely interior,wood beams and low ceilings in room certainly add character.
Bar is stylishly decorated and great to relax and enjoy a few drinks but could do with better selection of brands, i.e. Becks Vier on tap-Yuck!
The only other drawback is the value for money offered for room service breakfast-at £17.50 per person + £3 tray charge its far too pricey and not of a great quality.
Will be back again next year. Manchester is a fantastic city!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank citytravellerplus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
Level Contributor
245 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 12 November 2012

The hotel is well placed in a quiet area which is only a short walk into the centre of the city. On arrival we went for the valet-parking at £16.00 not realising that the hotel is actually right beside a municipal car park which costs £8.00 for 24 hours. Not best pleased when we worked that one out.

The hotel is a conversion of an old cotton mill and retains many interesting period details. In the main our room was well appointed though the bath had considerable staining. The problem with it was noise. Our room 302 appears to be set against a central air duct of some kind which hummed away throughout the night becoming more irritating as sleep eluded us. Then sadly our neighbours returned and watched their television until 1.00 am while we listened to it. And the people above were early risers and watched theirs from around 6.30 a.m. I appreciate that noise in a hotel is often a matter of luck and other people’s plumbing arrangements but I really think this conversion has failed to achieve an adequate level of noise reduction. Given how many hotels Manchester has I’ll not be considering a second chance for the Marriott.

  • Stayed November 2012, travelled as a couple
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Helpful?
1 Thank tony_goode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glossop, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 November 2012

ive stayed there about 3 times with my husband and everytime we have been made so welcomed by the staff nothing is to much trouble for them i feel like its home look forward to staying there next year XX

  • Stayed March 2012, travelled as a couple
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Helpful?
Thank Harry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 5 November 2012

Thank you so much hotel staff at V&A. I had booked a conference at the Renaissance, with 2 days notice I had to sort out alternative accomodation for 200 delegates. The wonderful staff at the V&A sorted me out, phew!

The hotel is lovely, its a converted warehouse, with a great homely feeling, very cosy and yet all the facilities you could need. The restaurant is next to the river, so quite a nice outlook. Easy walking distance to the Opera House, bars and restaurants on Deansgate.

  • Stayed November 2012, travelled on business
    • Value
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Helpful?
1 Thank MotherManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Riding of Yorkshire
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 November 2012

Liked the feel of this hotel as soon as I walked in. I loved its sense of history - an old cotton warehouse next to the river. It was modern and warm and the staff were welcoming, friendly and helpful. The bed was very large and comfortable. The food was excellent too. Just 5 minutes walk away from the city centre and we walked back alongside the river.

  • Stayed October 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank XantheSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Manchester Marriott Victoria & Albert Hotel

Property: Manchester Marriott Victoria & Albert Hotel
Address: Water Street, Manchester M3 4JQ, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Manchester
#20 Business Hotel in Manchester
#27 Family Hotel in Manchester
#29 Romantic Hotel in Manchester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Manchester Marriott Victoria & Albert Hotel 4*
Number of rooms: 148
Official Description (provided by the hotel):
Set in the vibrant Manchester city centre on the banks of the River Irwell, the Manchester Marriott Victoria & Albert Hotel in England exudes a historical charm. Our cozy 4-star Manchester hotel's location across from Granada Television Studios is ideal, as guests enjoy a short and pleasant stroll to the Opera House, Spinningfields and Deansgate areas and Palace Theatre. Very convenient to reach the Manchester United and Manchester City football grounds. Since our Manchester city center hotel's origin was a warehouse built in 1844, you will find many authentic details in our guest rooms including exposed brick and oak beams. Our £3 million renovation in 2014 highlights the old architecture and new contemporary flair, along with modern comforts and services. ... more   less 
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Also Known As:
Marriott Manchester Victoria And Albert Hotel
Marriott Manchester Victoria Albert Hotel
Manchester Marriott

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