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“Delightful business hotel in Manchester”

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Manchester Marriott Victoria & Albert Hotel
Ranked #23 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed 11 September 2013

There are so many mediocre hotels in Manchester that its a real pleasure to find a really good one. No faults whatsoever. Good sized comfortable rooms, choice of dining options, good choice of food, cosy bar and helpful staff. A bit more pricey to stay than average but worth it. The hotel has been converted from a warehouse and has lots of charm. parking directly outside is a bit tight and costs £16, but there's an NCP next door for £8. Both are open air. Good location in one of the quieter parts of the city, near to the business district.

  • Stayed: August 2013, travelled on business
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Thank Porpentine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,268 - 1,274 of 1,826 reviews

Reviewed 11 September 2013

Nice establishment. Had an old style feel with revealed oak roof beams (a bit of a problem if you're tall (ie 6ft), more than one of our party hit their head on the beams near the bed). The hotel is situated close to the centre of town and right next to the River Irwell. The Breakfast area and Bar sit over the river and provided some pleasant views. Nice spacious rooms with most of the mod cons required for a comfy stay. I stayed with a friend in one of the twin rooms, which had double/queen sized beds - great, and very comfortable too. Some minor issues - the safe was locked, you have to pay for wi-fi, and there was a large wedding our first night. It raged until 3am, at which point members of our party reminded staff there were other people staying at the hotel, and that 3am may be a little early to continue full volume music. The main issue for me was the staff. We were part of a 40+ touring party and have had to remind hotels that they may want to look at hiring additional staff to cater for the bar, breakfast, dinner periods. This was a particular request at this hotel, and one that didnt seem to get through. The staff were run off their feet, and as a result, found it difficult to remember orders or simple requests. It would regularly take 10-15 minutes to get served at the bar, and when we ordered some bar snacks the order was completely stuffed up. In addition, the bar meals were NOT good value for money - small portions and quite obviously some of the ingredients were out of a can or similar. In the end one, one of the meals just didnt come out, and we had to request staff twice to actually repay the guy that had ordered the meal (this took at least 30 minutes). It got to the stage where the staff actually started to become aggressive to the patrons - an absolute no no. One guy in particular was a complete menace. The hotel manager/HR staff really need to have a talk to the more senior staff, and in total, this hotel really needs to have a better look at staff/patron ratios (particularly when you make a point of informing them that additional numbers may be needed beforehand), and employ more responsible floor managers. Hotel 4 stars, but staff brought this review to 3.

Room Tip: I'm not sure if all the rooms have the revealed oak roof beams. If you're tall, be sure to a...
  • Stayed: September 2013, travelled with friends
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Thank Losrobos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

The hotel is lovely with nice outside area for drinks too. The bar is very warm & welcoming & nicely laid out. Our room was an exec room which was large & very comfortable. But the most important part of our short stay was how nice all the staff were, from the valet who immediately took our luggage & parked our car, through the friendly & efficient bar staff & the lovely room service chap who served us wonderful sandwiches at 1am. Thoroughly recommend & looking forward to our next stay.

  • Stayed: September 2013, travelled as a couple
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Thank gem6401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

My friend and I stayed here just on Friday night, what a great time! The room was perfect, the beds really comfy and the hotel is in a great location. Manchester have these free Metro shuttle buses which run on 3 routes all over the city, to and from piccadilly train station, and one stops just a 2min walk from the hotel which was perfect!

All the staff couldn't have been more helpful even when after returning from our night out in the early hours and the tea/coffee cupboard would've open, so the concierge kindly brought us cups & tea/coffee up to the room!

Would definitely come back here and stay again! The hotel used to be an old warehouse so it has loads of original features and character which is lovely. They also have a great outside terrace area beside the bar, overlooking the river - a fab place to relax, especially if the un is out!

The only downside for us was the cost of the breakfast, which at £15.95 per person is way too expensive. We ended up going to a lovely deli (katsouris, just on Deansgate) in town just a 5 minute walk away and paid half the price!

Stayed: September 2013, travelled with friends
Thank eliza k s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

Fantastic hotel. I am a Marriot platinum member, so was upgraded to a lovely suite room. The room was clean and huge with 3 separate rooms. The marriot bed was as ever simple the best sleep experience you can have.
The breakfast was also excellent with good choice and staff were constantly on hand to refresh the hot plate.
My only gripe was being on top floor and one of the lifts was unreliable, with an intermittent fault just stopping at your floor and opening and closing door without moving.
I would definitely stay here again.

Room Tip: Join the Marriot rewards program, the stay 2 nights and get a free nights stay offer is excellent.
  • Stayed: June 2013, travelled as a couple
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Thank michael p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2013

This is the second time my wife and I have stayed here in 6 months and again we were very satisfied with the hotel. The staff are very helpful
The rooms are well decorated and very comfortable
Breakfast is buffet style but everything is hot and fresh

  • Stayed: September 2013, travelled on business
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Thank BAW247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

We had 2 nights this is a tale off the 2 nights!!!!!! We have been before and it's a superb hotel , 1st night we had dinner it was amazing the waitress looked after us 100% food was also top notch and for that reason we changed our plans for the 2nd night and ate in the hotel again ... What a mess the lad behind the bar showed no interest at all we had to find menus then salt and pepper and then sauce ... Top things of had pasta spilt on my crotch which was not an issue accidents happen but the food being left on the floor for half an hour was almost comical .... This just added to a previous issue earlier on in the day so I saw the manager , mainly because people put rubbish on here and the manager says why didn't u point it out at the time !!! She was lovely and she agreed we got free dinner and all was happy ... We will be back we love the place full of character and style !!! Only 4 stars for the minor issues ...

  • Stayed: September 2013, travelled with family
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Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Manchester Marriott Victoria & Albert Hotel

Address: Water Street, Manchester M3 4JQ, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Manchester
#20 Business Hotel in Manchester
#27 Family Hotel in Manchester
#29 Romantic Hotel in Manchester
Price Range: £78 - £268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Manchester Marriott Victoria & Albert Hotel 4*
Number of rooms: 148
Official Description (provided by the hotel):
Set in the vibrant Manchester city centre on the banks of the River Irwell, the Manchester Marriott Victoria & Albert Hotel in England exudes a historical charm. Our cozy 4-star Manchester hotel's location across from Granada Television Studios is ideal, as guests enjoy a short and pleasant stroll to the Opera House, Spinningfields and Deansgate areas and Palace Theatre. Very convenient to reach the Manchester United and Manchester City football grounds. Since our Manchester city center hotel's origin was a warehouse built in 1844, you will find many authentic details in our guest rooms including exposed brick and oak beams. Our £3 million renovation in 2014 highlights the old architecture and new contemporary flair, along with modern comforts and services. ... more   less 
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Also Known As:
Marriott Manchester Victoria And Albert Hotel
Marriott Manchester Victoria Albert Hotel
Manchester Marriott

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