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“Excellent Hotel”

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Manchester Marriott Victoria & Albert Hotel
Ranked #27 of 117 Hotels in Manchester
Certificate of Excellence
Preston, United Kingdom
Level Contributor
128 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Excellent Hotel”
Reviewed 18 May 2014

The staff on reception and the concierge were extremely pleasant. My room was large, well appointed and clean.
Dinner and breakfast were to a high standard.
The hotel is in easy walking distance of the main shopping areas.
I would not hesitate to recommend this hotel.

Room Tip: Just make sure wi-fi is included in room cost.
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  • Stayed May 2014, travelled solo
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Helpful?
1 Thank andreamay_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,722 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (293)
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English first
Manchester, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 May 2014

The purpose of our stay was to attend a wedding in the city. I had requested to be allowed to check in earlier to change somewhere etc prior to the 4pm checkin time. We arrived and the lady receptionist immediately knew of my request and already had our room ready! She was extremely professional and efficient. We used the valet parking which is excellent and at £16 is cheaper than trains and taxis plus allows you to leave the car on check out day to go shopping and not worry about further carparking fees or struggling home in rain on public transport. The valet service was seamless and our belongings were transported to the room and the car secured. The room 218 was gorgeous with views over the river. The bed and pillows were sooooo comfortable and we slept so well. We had a drink in the bar which is a lovely relaxing area and the Polish barmaid was delightful and so friendly. We had breakfast served in the room for just £3 extra and it was lovely and to be recommended. Again the waitress was so friendly - the entire staff we had any dealings with were all friendly, efficient and nothing was too much trouble - they really did make a good hotel a brilliant hotel!! We have always used The Midland but we have to say we are now converts and our next stay over in manchester we will be at the v&a marriot.

Room Tip: Room overlooking the river.
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  • Stayed May 2014, travelled as a couple
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Helpful?
3 Thank clairestevie_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 10 May 2014 via mobile

Our room was nice however the air conditioning was broken and the window would not open so very hot. About midnight we went to complain and at the same time a fight was breaking out in the corridor. I called reception to alert them and 12 police arrived and the manager asked me to help identify the people involved ! Clearly I'm not particularly keen as a guest to have to get involved and it's dangerous to do this.

The air con and shut window issue was ignored and I felt best to keep quiet and the door closed.


Very unprofessional management team and badly maintained hotel.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Bridtoltobyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VA_Manchester, General Manager at Manchester Marriott Victoria & Albert Hotel, responded to this review, 12 May 2014
Dear Bridtoltobyk,

I would very much appreciate the opportunity to discuss your review and concerns, please could you contact me directly at the hotel at your convenience?

Kind Regards,

Richard Grove
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 10 May 2014

I stayed here for 2 nights for business trip. It was conveniently located in the city centre to where i needed to be and close to bars and restaurants. It is about 20-25 mins from Manchester airport.
On arrival check in was easy and efficient. My room was lovely and bigger than expected, although the bathroom had an odd smell and then a very over powering bleach smell as if they had tried to clean up the smell. The bed was comfy and had a great night sleep.
The restaurant staff were great and friendly but the food prep and service was very slow. I had the rump steak and it definitely wasn't worth £22 and had to send it back!! But a few other things on the menu were nice. Breakfast in the restaurant was good and most options available. Room service breakfast was a little slow too.
Overall i would stay here again as the room and location was good for a 2 night stay and what i needed. Would probably try eat out somewhere else for dinner if you have time.
I had a room on the 3rd floor which was nice and quiet.

Room Tip: Ask for a room on a higher floor
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  • Stayed May 2014, travelled on business
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Helpful?
Thank CJS9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 6 May 2014

staff on reception were efficient without being friendly. our room was lovely - lots of rustic brick and wood - sympathetically converted.breakfast was just ok.

hotel very close to spinnigfields - great place to eat and drink.

be aware of booking this hotel if Manchester united are playing at home - as hotel was full of quite noisy fans!

  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank CatherineF2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northwich, United Kingdom
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 6 May 2014

My boyfriend and I decided to book a night here as we were going out in Manchester for dinner and drinks and found a good deal on lastminute.com. For the price we got an excellent value deal - the hotel and room felt very luxurious and it was very conveniently located near to Spinningfields and Deansgate (although maybe not so convenient for the following day's shopping trip into the city centre, but not impossible if you don't mind a bit of a walk). The staff member who checked us in was professional and polite and our first impressions were great. The room was recently refurbished and was lovely to be in - everything worked well, the shower was nice, and the bed was large and comfortable. The only complaint we really had was that the pillows were not that good, although we didn't bother asking for others and I'm sure they would have been replaced had we asked. Breakfast seemed pretty extortionate so we just headed into town in the morning instead. Overall we enjoyed our short stay, just wish it was for longer!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank poppy_g_15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marbella, Spain
Level Contributor
103 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 6 May 2014

We stayed here for two nights this past weekend. Our room was 102. The staff were very nice at reception on arrival. We went for a walk after settling in. When we came back, I had a shower to discover that there was no hairdryer in our room. I phoned reception to have this foreign guy who wasn't at all nice tell me there was for definite a hairdryer in my room. He told me where to look. It wasn't there. I then phoned a second time to say there was not one. The lady who answered me came up to check. She then sent up a man to check again. I felt I was under suspicion of unwiring it from the wall. I also thought, when they see me going out, they will probably go up and check my bags. Unbelievable but true. That's how I felt. However to be fair they did go out a buy a hairdryer so in that respect they did do their best. I didn't expect them to do this. The first night I had a very disturbed sleep. The walls are not sound proof. I could hear the couple next door. At first I thought they were outside my window but they were next door. Could hear their conversation very early in the morning.

The bar is nice though and comfortable. Location is very convenient to central Manchester. The hotel has a real old world feel and I liked the book shelf bannister effect on the first floor. But if I am honest, I wouldn't stay here again. I will be looking for a place offering better quality of sleep in the future.

Room Tip: Check to see there is a hairdryer in your room before you have a shower
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bridmoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VA_Manchester, General Manager at Manchester Marriott Victoria & Albert Hotel, responded to this review, 9 May 2014
Dear Bridmoni,

Thank you for taking the time and trouble to write an online review following your recent stay with us.

I'm sorry to hear that you had some trouble with noisy guests in the room next door, I am pleased to hear that you appreciated our attempt to recover the unfortunately missing hair dryer in your guest room.

Thank you for also commenting on the positive ambience in both our lounge bar and the hotel in general and I am pleased that you agree that our location is excellent within the city.

If you are to stay with us again please contact the hotel directly so that I can ensure we are able to restore your faith in our product and service, something we pride ourselves on.

Kind Regards,

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Manchester Marriott Victoria & Albert Hotel

Property: Manchester Marriott Victoria & Albert Hotel
Address: Water Street, Manchester M3 4JQ, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Manchester
#20 Business Hotel in Manchester
#27 Family Hotel in Manchester
#29 Romantic Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Manchester Marriott Victoria & Albert Hotel 4*
Number of rooms: 148
Official Description (provided by the hotel):
Set in the vibrant Manchester city centre on the banks of the River Irwell, the Manchester Marriott Victoria & Albert Hotel in England exudes a historical charm. Our cozy 4-star Manchester hotel's location across from Granada Television Studios is ideal, as guests enjoy a short and pleasant stroll to the Opera House, Spinningfields and Deansgate areas and Palace Theatre. Very convenient to reach the Manchester United and Manchester City football grounds. Since our Manchester city center hotel's origin was a warehouse built in 1844, you will find many authentic details in our guest rooms including exposed brick and oak beams. Our £3 million renovation in 2014 highlights the old architecture and new contemporary flair, along with modern comforts and services. ... more   less 
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Also Known As:
Marriott Manchester Victoria And Albert Hotel
Marriott Manchester Victoria Albert Hotel
Manchester Marriott

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