not centrally located, unprofessional management!
I arrived 11:20 pm
I booked superior guaranteed and confirmed 2 separate beds room which was not offered !!!
I was offered a standard room with one bed which I rejected and ask for an upgrade they claimed no suite was available and asked me to call customer care (careless management). I called.. after being waited for 2 hours I got a suite which they claimed no availability (untruthful management)
I was provided a little tiny bed (almost same size as ambulance bed) so I slept at sofa!!!
next day I asked for the room I booked with two separate beds which I got eventually. @ 2nd night A/C was not working and room was like an oven!! management brought a fan to solve the problem which of course would not solve the problem (confused management) as they either fixed the A/C or I should move to another room.. so I moved to another room @ 5 am !!!
I complained for these two bad nights..
I got rewards points equal to one standard night !!
compensation was less than expected from Marriott as compensation should be equal value of losses or more (management is far from understanding business)
finally, Management is not professional to meet your expectation of a Marriott Hotel.
- Official Description (provided by the hotel):
- Set in the vibrant Manchester city centre on the banks of the River Irwell, the Manchester Marriott Victoria & Albert Hotel in England exudes a historical charm. Our cozy 4-star Manchester hotel's location across from Granada Television Studios is ideal, as guests enjoy a short and pleasant stroll to the Opera House, Spinningfields and Deansgate areas and Palace Theatre. Very convenient to reach the Manchester United and Manchester City football grounds. Since our Manchester city center hotel's origin was a warehouse built in 1844, you will find many authentic details in our guest rooms including exposed brick and oak beams. Our £3 million renovation in 2014 highlights the old architecture and new contemporary flair, along with modern comforts and services. ... more less
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- Also Known As:
- Marriott Manchester Victoria And Albert Hotel
- Marriott Manchester Victoria Albert Hotel
- Manchester Marriott